Breville Reviews 10.805

Good, friendly customer service on the phone. Prompt delivery of packing kit and quick service and return of our Breville Oracle Touch.

Customer service was very accommodating and resolved my issue quickly. I also didn't have to wait on hold before call connected.

Paid attention. Efficient due diligence process to verify the problem. Respectful , patient and knowledgeable.

However, waiting in queue to talk to someone was nuts the previous day. The longer I waited, the longer the expected wait time

The customer support I received when my Breville Oven was having problems, was excellent. They walked me through a few tips to see if it was salvageable and when it was determined it was not, they immediately offered me a new unit. They were friendly and very prompt. I was impressed!!!

Very Helpful in regards to assistance with products. The rep i spoke to had a bit of an attitude, hence the 4 starts.

The Breville service staff communicated well and clearly explained their diagnosis of our machine. The repair process was smooth. Shipping was free. The machine came back as good as new. We were very impressed by Breville’s first class service. I would use them again.

Appreciate the quick replacement order of a key part.

Great customer service. Listen and responds to every concern and question. Acted quickly to find issue and correct problem. Thanks!

We had a adjusting knob break, and breville replaced it smoking fast. Kudos to you

Great customer support. She stayed on the phone while I was instructed on how to make the automatic grinding to reach the proper amount.

Very patient and polite and prompt replacement

Amazing customer support. Thank you!!

It took two tries, but we did get our air fryer fixed

Nudrat was realy helpful and understanding about the issues I was having. Thank you very much.

The guidance and ease of this process was phenomenal. Everything in this interaction was extremely clear and great.

I recently received a replacement for my Breville kettle after my first one developed a fault, and the new unit is performing exactly as expected. The exchange process was quick and hassle‑free, and this replacement kettle works perfectly so far. It heats efficiently, feels well‑built, and does everything it should. I’m very happy with Breville’s customer service — the whole process was easy and efficient.

Réponse rapide

Junior was very patient with me and resolved my problem to my entire satisfaction. A truly first-rate experience.

This is the third time I have been asked to rate my transaction.
I find it annoying

I have had 3 consecutive Breville Oracle Coffee Machines over the last 5 years. Each unit has failed with thermostat issues after circa 2 years. I have spent two days and numerous calls with their Customer Service Unit without any consideration for my failed unit. After paying circa $700 in repairs for the 1st and 2nd machine - I received a lot of "oh we are sorry" regarding the 3rd unit - but that said absolutely no resolution nor offer to service my 3rd unit (without further cost). Poor machine and extremely poor service.