Bridgend Ford Reviews 

Sales staff were clear thorough and helpful during and after the sale. My only criticism is that we had initially accepted one warranty option but when came to finalise, our preferred warranty option had been recinded leaving us having to accept our 2nd choice option.

Great no nonsense sale from Dave.

We knew the car we wanted was there so the process was quick, clear and concise. All financial options were given to us but there was no hard sell.

Brendan Drake was great to deal with from start to finish with the purchase of my PUMA ST Line. Had made enquiry via internet/phone from Bournemouth as had found the car of my dreams. Brendan was very thorough, helpful and professional guiding me through the process and waiting behind when we arrived after a 4.5 drive late on the Friday to see/hopefully purchase (and we did) and take the car. It would have been a 5 Star response, however quite honestly did not find the experience with the rest of the Ford team as good. Felt like we were just a number and the next day when we went to collect the car, Brendan wasn't there (we knew that). It felt like a case of - you have bought the car now we don't really matter, take the keys and go. Disappointingly the car could have been cleaned properly - to be told they don't have people there on a weekend (this was a Saturday) that can give a car that someone has spent a substantial amount of money on a good clean inside and out was quite surprising. Also, had to pay for a tiny bit of paint that we wanted to take to touch up a few little marks that were on it. After spending over £18K you would think they would throw that in for free! (paint is the size of a pen!). Very happy with the car though, and have no regrets. Just suggest a few changes in their customer service team attitude.

A pleasant experience with friendly and informative staff members

Absolutely terrible customer service when dropping your car off to have work done , give a price over the phone when booking to which I agreed on , when I get there to drop car off they give a completely different price to job want I discussed over the phone , then waited over an hour for them to work out a price again to which I already spoke about over the phone while booking the price than doubled , neither of the booking person (Luke) or the mechanic understood what I was taking about when I asked about cambelt seal are just round rubber seals at the side of engine to which they need to be in that area to change water pump and timing belt , on my mk2 focus st , so make sure u don’t get ripped off by them or do what I did and go else where .
U can’t even trust the dealers to your loved cars so who do u trust

My experience was great everything was made easy and very understandable from viewing and signing it was quick, clear and very pleasant to talk to.

Amazing experience from start to finish. Really appreciate the knowledge the sales rep had about my car and was able to answer any questions I had.
Nothing was too much trouble for Kris and he was thorough and organised throughout our involvement thank you

I enquired about a car this week and a sales guy called me back almost immediately. I explained that given Bridgend was a 4 hour drive away I would like an idea of what my car would be worth Part exchange against the car. The guy said he would speak to his sales manager and get strait back to me. Had no response whatsoever so I will take my money elsewhere

From first contact they provided a professional service.
The information and attitude of the sales team was excellent and the handover of the vehicle topped off what had been a very positive experience.

The sales team of Dean and Tyrese were efficient , helpful and patient and listened to me and answered all my queries . They could not do enough to help with anything I wanted . The business was well located and the site was clean . The website was easy to navigate and the stock was well listed . I came away a very happy customer . The car was clean and well presented and I was allowed a test drive either alone or accompanied .

Very helpful and friendly. Clean, ideal car and just right for my daughter.

Excellent service from everyone concerned. Delighted with my new car.

Greeted by the same dedicated Ford Team, friendly faces and positive energy.
Clearly explained my options and answered all questions. Supported me through the whole process of buying my new car with ease.

First experience of dealing with Bridgend Ford, very professional and friendly. Will not hesitate to deal with again, or recommend.

Your service at Bridgend Ford as always been first class, for this reason we have returned many times.

Excellent service with the purchase of our new Ford Kuga.

Buying the vehicle was a joy, sales person responded quickly, and the whole process was very smooth. After sales has been non existent. During the sales process a video of the Mustang mach e was presented, showing numerous stone chips. I was assured that during preparation these would be touched up. Collected the car, and it was dark once the car was provided. A few days later i noticed that none of the chips had been touched up. Tried contacting them on several occasions, and now just ghosted. If they had looked after me, i would of been a repeat customer, but now will look elsewhere for future purchases. Disappointing. Spend your hard earned money at another dealership.

Overall experience was ok and what you expect from a main dealer, car was sold to be via phone sale without seeing the car but it was received in complete with no mats in the whole car which was really disappointing, as they are expensive to replace

Great staff and good selection of vehicles to choose from. Showroom well presented and all vehicles open to sit in. Sales staff very pleasant and offered test drive. Service staff and Parts department very helpful. Highly recommended.