Brightersmilesstore Reviews 

I originally placed an order with the merchant but never received my package. As a result, I cancelled the order and received a refund.

Following this, the merchant began responding to my messages and, due to concerns about the impact the situation could have on their business, chose to send me a complimentary replacement package. This was entirely their decision. I did not place a new order, agree to be charged for this package, or agree that receiving it would reverse my original refund.

SCAM! Unfortunately I wish I saw these reviews before I too got scammed by this website. I ordered my strips over two months ago and absolutely no sign of a delivery. Got a fake costumer service email and they literally completely ghost any emails or queries. Please do not waste your money.

Not sure if these guys were hacked or what the story is. I've ordered before numerous times with no issue, yet I ordered on June 3rd and haven't received any strips since.

I did receive two emails from the company themselves, offering me a refund or to wait for two weeks. I chose to wait both times. Now I have sent two emails over the past week requesting a refund and still haven't heard anything back.

I'm going to send one more email, then I will try see if there's any way of getting my money back via my bank due to fraudulent activity.

Update: my bank got my money back, I’d recommend everyone else to do the same.

— Absolutely terrible experience

I ordered teeth whitening strips from Brighter Smiles on 28th June and I STILL haven’t received them. A MONTH after placing my order, I finally got an update saying they had been dispatched — and now another month has passed with absolutely nothing.

What makes this even worse is that they have appalling customer service, impossible to get in contact with and I’ve had no proper explanation or update about where my order actually is. I’ve paid for a product that I haven’t received and have basically been left completely ignored.

This is beyond frustrating and completely unacceptable. If you can’t fulfil orders or provide proper customer service, you shouldn’t be taking people’s money.

Do not waste your money ordering from Brighter Smiles. I absolutely do NOT recommend them.

Ordered before without issue. Ordered again in May 2026, have not received order. Customer service not engaging with me. Definitely a scam

Avoid! Scam!! Did not receive order. Told me my refund was issued but it’s a lie. They delete all comments under posts on instagram

Scam - order doesn’t arrive - wish I’d checked in here first!

This website seems to be a scam. Items have not arrived. No shipping notification. No replies to any emails even though my order was placed a couple of weeks ago. Comments deleted on Instagram. Avoid this site

Customer service help does not seem to exist . My Order is not yet received, but am only able to get to a chat bot response that gives order tracking and simply states ‘not yet fulfilled’ , should have received my purchase in 3-5 days from ordering , it’s now been 11 days. I ordered previously and received without trouble , but this time I’m now thinking I may have lost my money!

Clearly a scam! Ordered years ago and they came quick. This time they have took full payment, no order has arrived and are ignoring emails and messages on instagram

Appalling customer service. This is my second time ordering from this company and both times the order has been weeks late. It takes multiple DMs to receive a reply and the response is mind boggling in lack of accountability. Today, finally, after a number of messages my order arrived. However, it wasn’t my full order and one was missing. If you want an order that arrives 1) on time 2) is what you paid for then I would strongly recommend shopping elsewhere. Lesson learned, never again will I order from this “company”.

Used them before few years back, quick and easy. This time round, 4 weeks later. Nothing has arrived. I emailed they replied saying it would arrive within 5-7 business days. We are now in day 8. Nothing. Avoid at all cost.

Terrible experience. Paid in full trust, and 5 weeks later, I have not received my item. Feels like a complete scam. Following several emails, I have not received 1 reply. Do not order from this site - it is a complete rip off!

Second time ordering strips. First time they came very quickly, this time it’s been nearly 2 weeks since ordering. No replies to any of my emails querying where the item is. Shocking service. Also messaged on Instagram and no reply

Shocking customer service. Placed order, no delivery update 2 weeks later. Sent emails and no reply. Dont waste your money

Order never arrived and nearly impossible to get any replies to emails. Will never use again. Bad company. Don’t throw away your money

Customer service takes weeks to reply and when they finally do its unhelpful. Items ordered never arrived and neither did any of the other replacement orders they 'sent'. No explanation given either just vague 'delivery issues' which is fine and usually a once off but not with 3 separate packages. The problem is going on 3 months, currently waiting on a refund they claim to have sent me, we will see. Their website also claims to have good reviews on trust pilot yet there aren't any reviews. They also delete comments of people complaining on Instagram posts. I didn't do this but seen others did and I noticed the comments were no longer there after a day or two. Funnily enough, they don't have any comments on any posts but have over 12k followers. Would avoid like the plague.