Item shipped right away. I like the streamline profile, but was hoping the lights would be brighter at night. That may be because the sun is dimmer this time of year in the Pacific Northwest causing... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I love the light pattern that your solar light emits, however, I purchased 2 lights (just to see), and found that after fully charged panels turn on the lights, one light is noticeably Much brighter t... Toon meer
Bedrijf heeft geantwoord
Delivery of the ordered battery was timely, even though it was the Christmas rush season. Unfortunately, my device didn’t work even with the new battery. The return of the battery was easy. I would... Toon meer
Bedrijf heeft geantwoord
I do like these lights. Unfortunately the instructions for the app are mostly in Chinese and not very detailed. It took awhile to hear back from customer support about the issues I was having. Once th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Brighticonic focuses on providing unique and affordable illuminating solutions which are meant to merge functionality with style, without compromising on your safety or comfort. We make it a rule from working only with premium grade materials and reliable suppliers, in order to live up to your rigorous expectations. We are inspired by great design and informed by the needs of everyday living. Our passion for quality craftsmanship and artfully decorated spaces has led to a compilation of outdoor solar lighting and home improvement products. The Brighticonic solar powered outdoor lights are an excellent addition to any modern home, providing extra safety for your family as well as lowering energy costs and transforming your house into an eco-friendly, sustainable living space.
Contactgegevens
100 Meadow Rose Drive, 100 Meadow Rose Drive, 29690, Travelers Rest, Verenigde Staten
- info@brighticonic.com
- brighticonic.com
Antwoord van Brighticonic
I'm very sorry to hear about your recent experience. It sounds like there was a mix-up with your order, and I apologize for any inconvenience this has caused. Please reach out to our customer service team so we can quickly rectify this and ensure you receive the correct items. Thank you for bringing this to our attention.
One-up my neighbors
I love the light pattern that your solar light emits, however, I purchased 2 lights (just to see), and found that after fully charged panels turn on the lights, one light is noticeably Much brighter than it’s partner. No answer yet, as to what causes the shortcomings.
5 november 2024
Antwoord van Brighticonic
Thank you so much for your review and for sharing your experience with our solar lights. We’re thrilled to hear that you love the light pattern they emit!
Regarding the issue with the brightness of the two lights, there are a few factors that might affect the performance of solar panels, such as the direction they face, as well as possible obstructions like trees or street lights. These can significantly impact their charging efficiency.
We would love to help you resolve this issue. Please feel free to reach out to our customer service team for an exchange or further assistance in identifying any potential obstructions. We're committed to ensuring you have the best experience with our products.
Service was great shipping was fast
Service was great shipping was fast. The problem was the batteries don't work. Had the light in the sun for several days and nothing. I'm not upset because I haven't called to see if I can exchange them as I've been so busy. I'll try to get ahold of you sometime next week.
22 oktober 2024
Antwoord van Brighticonic
hank you for your review! We're glad to hear that you were pleased with our service and the speedy shipping.
We're sorry to learn about the issue with the batteries. It sounds like they may need a closer look, and we'd be happy to assist. Whenever you have a moment, please reach out to us, and we’ll make sure to get this sorted out for you, whether that means an exchange or another solution.
Thank you for your patience and understanding. We look forward to resolving this for you.
The lights i purchased were great
The lights i purchased were great! Took a day or two longer to get them than expected, but we're easy to install and are working well.
26 oktober 2024
Antwoord van Brighticonic
Rely to this review, The lights i purchased were great The lights i purchased were great! Took a day or two longer to get them than expected, but we're easy to install and are working well.
Hi [Customer's Name],
Thank you for your wonderful review! We're thrilled to hear that you found the lights great and easy to install. We apologize for the slight delay in shipping and appreciate your understanding. It's fantastic to know they're working well for you!
Great service- do you also have…
Great service- do you also have chargers for your batteries?
24 juli 2024
Antwoord van Brighticonic
Thank you so much for the positive feedback! We're glad to hear that you're happy with our batteries. Unfortunately, we do not carry chargers for our batteries at this time. If you have any other questions or need further assistance, please let us know!
These folks are the best
These folks are the best! I order quite a few lights from them and they are always on the ball!
22 juli 2024
Antwoord van Brighticonic
Thank you for your kind words! We're thrilled to hear that you're satisfied with our service and products. We look forward to continuing to meet your lighting needs!
Needs sealant
Easy to install and work well for our needs. But filled with water in the first rain storm. Not weathertight.
13 juli 2024
Antwoord van Brighticonic
Thank you for your feedback. We're glad to hear the installation was easy and that the lights are meeting your needs. However, we're sorry to hear about the issue with water ingress. We recommend applying a sealant to ensure they remain weatherproof. If you need further assistance, please reach out to our customer service team.
I love being pleasantly surprised and I…
I love being pleasantly surprised and I was on these lights. Easy to install. Very bright and lit right up. Next will be to see how the last weather wise. But as of right now I am loving them for our Community bulletin board. I will definitely keep this company on my list for future lights.
1 mei 2024
Antwoord van Brighticonic
Thank you for your fantastic review! We're delighted to hear that our lights exceeded your expectations and that they're working well for your Community bulletin board. We hope they continue to perform well in all weather conditions. Your support means a lot to us, and we're honored to be on your list for future lights.
A great product for the price
11 oktober 2023
Got it to work
I do like these lights. Unfortunately the instructions for the app are mostly in Chinese and not very detailed. It took awhile to hear back from customer support about the issues I was having. Once they got back to me, they were really helpful and got me all the information I needed to properly run these lights from the app. It’s really hard to find solar lights that can be turned off and on, happy to have this option!
5 oktober 2023
Antwoord van Brighticonic
Dear Katie, I wanted to follow up regarding your recent experience with our customer support.
I apologize if you haven't received our previous responses, and I understand your frustration. It's important to us that your concerns are addressed promptly. To ensure you have not missed any messages, please take a moment to check both your email inbox and spam folder. I look forward to assisting you and resolving any outstanding matters.
Great communication
One of the best customer service I’ve ever had and will be using them again
31 juli 2023
excellent customer service
28 juni 2023
Hesitant to fix issues
This company is hesitant to fix issues. I was sent a replacement part but received something else for the light. They said they needed the light sent back to have their “engineer” to evaluate it. That was a ridiculous request. I will not be a return customer.
15 mei 2023
Very accommodating and professional in…
Very accommodating and professional in getting a replacement for a defective product. They went above and beyond in taking care of me! I highly recommend this company and will definitely do business with them in the future!!!
15 juni 2023
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