brightwaterholidays.com Reviews 

The tour itinerary was first class and we visited most of the major attractions in Northumberland. The tour manager Alan was brilliant. He had a good sense of humour and his knowledge of the area was excellent.

The reservation was very easy to make and the staff were very helpful

Met the paid-for tour at its start point Newcastle.
Brightwater failed to say who, where and when. Hopeless.

A usually delightful holiday spoilt by a poor hotel

Excellent - though your phones kept cutting out and unable to hear me

I was making a booking at "the last minute" and was very impressed by the response of the gentleman who took the call and sorted out everything for me.

The tour I chose which included Highgrove House which was unfortunately cx and I was so disappointed. However, this one I chose as an alternative more than mad up for it, wonderful. I walk with two crutches but was able to manage all the gardens and I was really well looked after by Julia and the driver. Going on a specialist small tour makes it all very friendly and I enjoyed it immensely. The pick up point was perfect as well as I could fly into Gatwick from the Isle of Man and stay in the pick up Hotel.

The guide - she was great!

Mary was excellent and very helpful. It was stressful not knowing if we would make our flight back to Ireland from Bristol on Monday 29th. Hotel was average but clean and quiet. Food was not good. Tour itself was great and I loved all the gardens.

I loved the trip. Scotland was beautiful and I enjoyed visiting the gardens as well as the castles. The London portion of trip was spectacular. Visiting the premier English gardens was amazing. The highlight was a special tour of Munstead Woods. This was my 4th Brightwaters trip and I hope to do more in the future!
Thx

Listened, gave information, answered questions, prompt response and available.

Excellent holiday as always with helpful, knowledgeable tour guide and driver. A good hotel, too, which made a real effort to produce decent vegetarian meals - quite unusual. The abbey and castles visited were all of remarkable interest.

Excellent direct information on the phone! Questions answered, and we are now sure we'll have a good time.

I found the young woman travel agent helpful, could answer all my questions and having never booked a holiday on line or by telephone before or travelled with this company she gave me confidence in the travel company. Assured me That the guide would be informative about the gardens we are visiting

The main point of the holiday was to visit beautiful gardens. They were great and we thoroughly enjoyed them. However, there seemed to be a lot of uncertainty in the day to day schedule and changes from the original plans.
The Mercure Tunbridge Wells was not so good. The breakfasts were very good. The evening meals were satisfactory, but the service was slow at times. The worst feature was the inability to cope with the hot weather. There was no air conditioning and the fans provided were feeble. In addition, our shower did not work and could not be fixed - pretty dire in the hot weather. Thank goodness the coach was air conditioned.
The staff were very friendly and as helpful as they could be.

Very nice gardens, wonderful guide and kind travel companios

V wel organised. did everything we wanted.
Scalloway Hotel poor. Kiirkwall fine.

Really? This would be my third report….

Comfortable coach great driver who stayed involved with the group throughout the week and frequently supported me with my disability the planning and management of this holiday was not easy of straightforward but all went smoothly. Another successfuladventure with Brightwater