Brillband Reviews 523

Antwoord van Brillband

7 uur geleden

Thanks so much for taking the time to share this—it really means a lot to us!

We’re delighted to hear that you chose to recontract and that the service, speeds, and reliability have been consistently meeting your expectations. It’s especially great to know our customer service team could get everything sorted for you quickly and smoothly, and that the additional hardware is helping keep your network running just the way it should.

Your recommendation genuinely means the world to our team, and we’re grateful to have you with us for another 24 months!

Thanks, Team Brillband ❤️

Antwoord van Brillband

2 dagen geleden

Hi there,

Thank you so much for such a thoughtful and detailed review—we really appreciate you taking the time to share your experience with us.

It’s fantastic to hear that you’ve found our service reliable, with consistent speeds and minimal disruption. Keeping our promises and delivering what you pay for is exactly what we strive for, so it means a lot to know that’s been your experience over the years.

We also really value your feedback about contact options. While WhatsApp allows us to respond quickly and efficiently, we completely understand the preference for a traditional phone line, and we’ll be sure to pass this on to the team as we continue improving how we support our customers.

Thanks again for your recommendation—it genuinely means a lot to us.

Thanks, Team Brillband ❤️

Antwoord van Brillband

2 dagen geleden

Hi Paul,

Thank you for your review and for being with us over the past two years—we really do appreciate your loyalty. It’s great to hear you’ve been happy with the service overall.
We understand your frustration around the change in monthly cost. The plan you were on was part of an older pricing structure that we no longer offer, and as our packages have evolved, some of those legacy rates aren’t available to match against current plans.

That said, we know that doesn’t make it any less disappointing, and your feedback is incredibly important to us as we continue to review how we support long-standing customers.

If you’d like us to take another look at your account, we’d be more than happy to see if there’s anything we can do for you.

Thanks, Team Brillband ❤️

Antwoord van Brillband

2 dagen geleden

Hi there,
Thanks so much for your review—and for sticking with us over the past 3 years!
It’s brilliant to hear that you and your friends have had such a positive experience, and that we’ve continued to deliver strong value and reliable service over time. That kind of long-term trust really means a lot to us.
We really appreciate the recommendation—it makes a huge difference.
Thanks, Team Brillband ❤️

Antwoord van Brillband

15 apr 2026

Thanks so much for your kind words! We’re really glad to hear you’ve had a fast, friendly, and helpful experience with both your broadband and our customer service team. It’s great to know that your email change was handled quickly and smoothly—that’s exactly the kind of service we aim to deliver every time.

We truly appreciate you taking the time to share your experience!

Thanks, Team Brillband ❤️

Antwoord van Brillband

14 apr 2026

Hi there,

Thanks so much for your kind words! We're really glad to hear that Alisha was able to resolve your issue quickly—she’ll be delighted to know her support made a difference. If there’s ever anything else you need, we’re always here to help.

Thanks, Team Brillband ❤️

Antwoord van Brillband

13 apr 2026

Hi there,

Thank you so much for taking the time to share your experience! We're really pleased to hear that Alisha was able to get things sorted so quickly and efficiently for you. Keeping you connected is what we’re all about, so it’s great to know she identified the issue with your Eero box and got everything back on track with clear and courteous communication throughout.

We’ll be sure to pass along your kind words to Alisha—she’ll be delighted to hear them!

If you ever need anything else, we’re always here to help.

Thanks, Team Brillband ❤️

Antwoord van Brillband

8 apr 2026

Thanks so much for your kind words! 😊

We’re absolutely thrilled to hear you’ve had such a great experience with us, and especially that Alisha made such a positive impression—she’ll be over the moon to hear this! It’s also fantastic to know you’ve noticed the difference in performance compared to your previous broadband providers. That’s exactly what we aim for.

We really appreciate you taking the time to share your feedback—it means a lot to the whole team.

Thanks, Team Brillband ❤️

Antwoord van Brillband

7 apr 2026

Hi there,

Thank you so much for taking the time to share your experience! We’re really glad to hear that your payment issue was sorted out promptly and that Alisha made the process smooth with a polite and friendly approach – we’ll be sure to pass on your kind words to her.

If you ever need anything else, we’re always here to help!

Thanks,
Team Brillband ❤️

Antwoord van Brillband

1 apr 2026

Hi there,

Thank you so much for your kind words! We’re really pleased to hear that Scott was able to help resolve your WiFi issue quickly and effectively – we’ll be sure to pass this on to him.

If there’s ever anything else you need, don’t hesitate to reach out. We’re always here to help!

Thanks,
Team Brillband ❤️

Antwoord van Brillband

1 apr 2026

Hi there,

Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this situation has been, especially given how important your broadband connection is for work.

To provide some clarity, the account had remained unpaid for over two months. During this time, we made several attempts to get in touch via email and live chat to advise that the service could be ceased if the balance wasn’t brought up to date. Ceasing a line due to non-payment is never something we take lightly, and we always aim to avoid this outcome by reaching out multiple times in advance.

We also understand there were previous issues with the direct debit setup last year. At that point, we reached out to help resolve this and made adjustments to the balance to support getting things back on track.

Once a line has been fully ceased, it unfortunately cannot be reactivated, which is why a new account is required. We appreciate this isn’t the outcome you were hoping for, and we’re sorry for the disruption this has caused.

If you’d like, our team would be more than happy to help you get set up again as quickly and smoothly as possible.

Thanks,
Team Brillband ❤️

Antwoord van Brillband

31 mrt 2026

Thank you so much for taking the time to share your experience with us — it truly means a lot. We’re really sorry to hear about the challenges you’ve been facing, and we completely understand how stressful that situation can be. We’re glad we could offer a bit of flexibility when you needed it most, especially when it comes to staying connected for your wife’s hybrid work.

It’s wonderful to hear that Inez was able to support you quickly and politely — we’ll be sure to pass on your kind words to her. Providing understanding and dependable service is something we care deeply about, so your feedback really reassures us that we’re on the right track.

If there’s ever anything more we can do to help, please don’t hesitate to reach out — we’re always here for you.

Thanks, Team Brillband ❤️

Antwoord van Brillband

27 mrt 2026

Hi there,

Thank you so much for your kind words! We're really pleased to hear that Alisha was able to get back to you so quickly and provide all the information you needed. We'll be sure to pass along your lovely feedback to her—it’ll make her day!

If there’s ever anything else we can help with, you know where to find us.

Thanks, Team Brillband ❤️

Antwoord van Brillband

27 mrt 2026

Hi there,

Thank you so much for your lovely review! We’re absolutely delighted to hear about your experience with Lewis—he’ll be so pleased to know his kindness and understanding made such a positive impression. We’ll be sure to pass along your kind words to him 😊

If there’s ever anything else we can help with, don’t hesitate to reach out!

Thanks, Team Brillband ❤️

Antwoord van Brillband

27 mrt 2026

Hi there,

Thank you so much for your fantastic feedback! We’re really glad to hear that your issue was sorted quickly and that you felt understood throughout—that’s exactly the experience we aim to provide.

If you ever need anything else, we’re always here to help!

Thanks, Team Brillband ❤️

Antwoord van Brillband

25 mrt 2026

Thank you so much for your lovely feedback! We’re absolutely delighted to hear that Alisha went above and beyond to exceed your expectations—she’ll be thrilled to know her efforts made such a positive impact. We’ll be sure to pass this on to her!

Thanks, Team Brillband ❤️

Antwoord van Brillband

23 mrt 2026

Hi there,

Thank you so much for your kind words! “Reliable and friendly” is exactly what we strive for, so it’s wonderful to hear that came across in your experience with us.

We really appreciate your support!

Thanks,
Team Brillband ❤️

Antwoord van Brillband

23 mrt 2026

Hi there,

Thanks so much for taking the time to share your experience! We’re really glad to hear Lewis was able to help you quickly and clearly—he’ll be thrilled to know his support made the process smooth from start to finish. It’s great to hear you were able to get your second Eero router sorted so easily!

We truly appreciate your kind words and your continued support—it means a lot to us.

Thanks,
Team Brillband ❤️

Antwoord van Brillband

13 mrt 2026

Hi there,

Thank you so much for your amazing feedback! We're thrilled to hear that Alisha went above and beyond to help you—she’ll be so happy to read this. Your recommendation means the world to us, and we’re delighted that your experience with Brillband has been brilliant from start to finish.

Thanks, Team Brillband ❤️

Antwoord van Brillband

12 mrt 2026

Hi,

Thanks so much for taking the time to leave us a review! We're really glad to hear that Alisha was able to help and that you had a positive experience. We'll be sure to pass your kind words on to her—it’ll definitely make her day!

If you ever need anything else, we're always here to help.

Thanks, Team Brillband ❤️