British Energy  Reviews 

Booked an appointment for the survey, surveyor came to do a survey and he was very informative they did assessment and after two weeks waiting time they came to install my boiler and loft insulation and ventilation as well and they took all the rubbish with them. I would recommend them highly.

They are very nice company they were very cooperative and informative explained everything to me I would recommend them highly to any one

We had a guy today fit loft insulation and trickle vents on the windows. He turned up in his car with it full of gear to use. I was expecting I think a van and 2 or 3 people doing it. It's probably his own business.
He took about 2 hours to do it and kept us informed throughout.
Very impressed and cleaned up afterwards .

Not a trust worthy company . Conducted the survey of property . There was no response afterwards . Poor customer services and total waste of time .

The surveyor was very professional & helpful & nice & polite

I initially gave 2 stars as the boiler was installed professionally & the crew were brilliant, polite, respectful, the crew that completed the loft insulation could not communicate in English. The extractor fans & trickle vents were fitted by amateurs. When I moved to this property in 2018 the whole loft was boarded before they started work & they took up all the original boarding, the brief was to top up existing insulation but they didn't tell me & when I went in the loft to get something I went straight through the bedroom ceiling as there was no boarding present & damaged my left leg as it stopped me falling all the way through as it got caught on one of the rafters to my groin. On checking they did not relay the loft boardings at all. Plus they damaged the main bathroom sink by standing in it to install the fan. With cracked bricks & large gaps. I know this was done under the ECO4 scheme but now I am regretting it. No communication so far from the director.

Update: 2nd Dec
I have been in communication with Muhammad Naeem (known as Nick) via WhatsApp. They have subsequently ruined my house by the second crew who could not communicate in English. My loft was fully boarded & screwed down with old insulation on top. They were supposed to 'Top Up' the insulation (according to the surveyor), instead they removed all of the boarding but never told me as they could not communicate with me. Consequently three weeks later I went into the loft to get Xmas decorations down & FELL through the ceiling with my right leg, my left leg stopping me falling further into the bedroom below causing a knee & groin injury which is currently very painful. Also they cracked 2 bricks while fitting one of the air vents so water will ingress & freeze & crack further. Also, the outside vent is not flush with the brickwork & there is a large gap all around the plastic cover which will allow water to get ingress, freeze & then crack & wasps could potentially nest in the gaps. They also, while fitting the wire from the ceiling light to the vent using conduit, due to the fact they ran out of conduit they just used loads of white silicone in the shape of the conduit to finish it off, which I removed.

I was communicating with Nick, the director of Powering Up Britain Ltd via WhatsApp on Saturday the 30th November 2024 & eventually the conversation completely changed tone, eventually implying I was a RACIST as I said to him they could not communicate to me in English, so the second crew never told me anything they had done, or what they were going to do, IE, removing the original boarding from the loft. Also while installing the extractor fan in the main bathroom they stood on the sink & caused it to come away from the top & dislodged all the waste piping. They left a right mess too.

I have now made a formal complaint to TrustMark by telephone today (2nd Dec 24) as they have not conducted themselves as per their regulations and code of conduct set out.

Nick had become very discourteous towards me & became passive aggressive towards me & I will not stand for that behaviour especially from a DIRECTOR!

Trading standards next?

I will have to get someone in to put right all the damage to the ceiling, & reinstate the boarding in the loft & try to rectify the exterior extractor fan issue and conduits, I have had the sink resealed and piping reconnected.

PS. Nick, were your 2nd crew certified electricians? Qualified to carry out electrical work? could you send me their certification please to my WhatsApp ASAP, they needed to be compliant, also including, as previously requested all the photos the second crew took before work commenced. This is very important.

I had no issues with the boiler crew, great work and great communication.

So I don't see why you assumed I am RACIST! I have never been a racist in my life especially as I worked with the NHS! You have made me very angry & I request an apology & retraction.

IT'S ALL ABOUT TRANSPARENCY, TRUST & MORE IMPORTANTLY - COMMUNICATION! NOTHING ABOUT RACE?

Update - 3rd Dec
Dear Mr Naeem,

For the record, in response to your response, no racist comments were made to your crews throughout. The comment of the lack of communication was made directly to you via WhatsApp (record kept). I will be shortly sending a letter to you in light of the damages your contractors did to my property & the removal of the existing boarding in the loft & the damage to the ceiling and personal injury to me under the Tort of Negligence. TrustMark have also been informed & I am awaiting their response & to your serious allegations of racism. As a director you had a duty of care. And your crew (excluding the boiler crew) by not keeping me informed throughout.
All phone calls were recorded automatically.
Note: I removed the initially request at YOUR request!

You have exasperated my mental health issues 100%

I was very reluctant to do the free boiler and loft insolation as i had been let down 4 times by con artists, But these guys kept me informed all the way and actually were reachable, there 4 man team turned up and spent two days cleaning my attic of old insulation roll and 120 years of dirt they cleaned all and rubble and hoovered and layered 300mm thick new insolation in the whole loft, and trickle vents in all rooms and a new fan in the kitchen and bathroom, i was amazed how hard working they are and so kind and polite, dont hesitate to believe britainenergy they are real and professional and will install all free of charge under free boiler scheme, THANK YOU SO MUCH, you have made a vast difference to my life, Michael from Lancashire.

Overall very smooth service,

Excellent fantastic workmanship. Very reliable polite & tidy workmen. Many blessings to them for a job well done. Would highly recommend

Initial consultation was fine. I had a survey done in July, when he drilled a hole in an outside wall, which I didn't want doing, to check how thick my wall was. He filled the hole with a pebble from the garden.

I then had two months of WhatsApp messages, whilst funding complications were discussed. I have heard nothing since mid September. I have sent WhatsApp messages, was advised to email company, but then given incorrect email address. I've emailed the company and sent further WhatsApp messages to no avail.

I'm left with a hole in my wall, which goes through to the cavity. I'm very concerned that insects etc could enter and that I could have an infestation.

The communication and customer service from this company is appalling. Avoid at all costs.

Amazing work completed by the fellas, they were polite, friendly prossional and competed all the jobs required with no mess at all.
Would 100% recommend.
Thank you

Great job. Hard workers. Didn't stop for 5.5 hours.

The Britain Energy team did an amazing job installing a new boiler, and extractor fan in the kitchen, and insulation in my loft. They also saved me from disaster with a courtesy repair of my ceiling. They worked efficiently and with great care in providing an excellent service. So much that I would recommend this company to others. Thank you so much !

We had loft insulation replaced and a new light and ventilation in the bathroom this company was excellent fast hard working and clean not mess was left and they went above and beyond what they were required to do even mending my loft hatch!!!. Outstanding work highly recommended just brilliant!!! Thankyou so much for making our home warm and liveable 👍😊

Jay and Guri were v professional with loft insullation.They also completed extractor fan in bathroom and Trickvents for windows.They worked v hard to complete within time limits.They tidiedup and were polite and curteous. I recommend them to others.

Losha and the team were superb!. They were great fixing the Loft installation, extractor fans and trickle vents. I will defintely be recommending their service.

Friendly and Professional. Also tidy and neat job.

Losha and the team were brilliant throughout the installation, They worked conscienciously to get the job done properly. They cleaned up after themselves and were always polite, Thank you so much!

I have had loft insulation and ventilation installed into my property by Losha, nomi and their team. They arrived prompt and provided an excellent service with care being taken at all times. I can highly recommend these guys with confidence👍

AJ was very thorough and explained what he was doing. He also explained the process and how long it would he before I hear.

Jay, iosha and guti came on time. They worked hard and did all the work that was identified, quickly, quietly, professionally with no fuss. They put down material to protect the carpet and flooring. We were very impressed. The electrician did a very good job installing the hive controller. Good job, well done, Thank you..