The company's people kept us informed during the whole process of what would happen and when it would happen. We could thus relax and know that the move was in good hands, and we experienced nothing t... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Kevin and Josh very good at the move. Unfortunately they could not get furniture into second bedroom because of the wardrobe needing a top srewed in place and I couldn't find screws. Have since foun... Toon meer
The team who moved us were utterly excellent. Marcus, Jason, and Derek were swift, cheerful, patient and careful throughout the move. They took time to listen to any concerns or questions we had and r... Toon meer
Bedrijf heeft geantwoord
the men were careful, quick and polite.Nothing was broken or otherwise damaged on unpacking. No complaints at all. We'll never move again having moved to a retirement flat but if we were to we wouldn'... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Britannia Movers provide a friendly, professional and efficient moving service across the UK and beyond. Whether you are moving to a new home just a few miles away or starting a new life on the other side of the world, one of our 43 depots will be happy to help. Whether you are moving a one bedroom flat or a 20 bedroom mansion, our highly-trained crews will do everything they can to take away the stress of moving day, leaving you free to enjoy the excitement of a new beginning. Our services include packing and unpacking, export wrapping for long-distance moves, bespoke crating for fragile and valuable items, vehicle shipping, and furniture dismantling and reassembly. For office or workplace moving customers, we work with you before the move planning everything down to the smallest detail. This helps you to minimise downtime and keep your business functioning. For customers moving further afield, we organise your shipping and work with high quality, carefully vetted companies all over the world to provide you with a door to door service, all overseen by our UK-based move coordinators. We are members of the British Association of Removers and hold a number of British Standard and ISO quality accreditations. We have 43
Contactgegevens
10 Wells Place, RH1 3DR, Merstham, Verenigd Koninkrijk
- 0208 256 1735
- marketing@britannia-movers.co.uk
- britannia-movers.co.uk
4,6
Uitstekend
1K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service.
Very simple, very easy, and very quick. Everything was loaded carefully and quickly and delivered exactly on time the following day.
Excellent team, made a difficult day relatively easy for us.
15 mei 2025
Antwoord van Britannia Movers
Its truly great to heaqr that we were able to make your move as quick and easy as possible for you. Thank you for sharing your experience and for choosing Britannia. We wish you every happiness in your new home!
Antwoord van Britannia Movers
Thank you for sharing your experience, its always a pleasure to hear from happy customers. We wish you all the best in yoiur new home!
Really not good
Really not good
Agreed to a quote to be carried out at my property for an overseas relocation and had a visit last week, emailed numerous times for the quote/price to get things going.
Not had any responses to my own or partners emails.
Chasing this up has been a nightmare
Really poor
8 mei 2025
Review zonder uitnodiging
Antwoord van Britannia Movers
Dear David
We are sorry to hear that you are having difficulty contacting the local branch for your quote. Please can you email CustomerRelations@Britannia-movers.co.uk with the name of the branch so that we can investigate and get your quote sent out to you should you still wish to receive one.
In the meantime, please can we kindly ask that you also check your junk/spam/clutter folders within your emails to ensure the emails are not there.
Kind regards
Britannia Customer Relations
From start to finish the whole move was…
From start to finish the whole move was very professional.
14 mei 2025
Antwoord van Britannia Movers
Thank you for your 5-star review, your feedback is really appreciated. We wish you all the very best in your new home.
Very poor experience overall
Very poor experience overall. From the moment we made the payment in the UK, communication was extremely difficult — it was almost impossible to get timely responses from the people in charge (Mr. Zheng and Mrs. Ryan). There was a serious lack of follow-up and clarity throughout the process. We were given an estimated amount for destination charges, but in the end, we were charged three to five times more than expected. On top of that, the estimated transit time was completely inaccurate — we were told one thing (40 days) and ended up waiting more than twice as long (almost 100). The combination of poor communication, misleading information, and unreliable timelines made this an incredibly frustrating experience. I would not recommend their services.
27 januari 2025
Review zonder uitnodiging
Antwoord van Britannia Movers
Dear Gabriela,
Please accept our sincere apologies for the disappointing experience you had with the local Britannia branch through which your move was arranged. Your feedback has been carefully noted and shared with the branch, and we have asked them to review their customer service procedures, as the service you received did not meet the standards we aim to uphold.
Regarding the destination and shipping charges, unfortunately these fees are set by the shipping lines and are beyond our control. We understand how frustrating this can be and truly regret any inconvenience caused.
We are also very sorry for the delays to your shipment. While these delays were due to external factors outside our control, we fully acknowledge that the operational branch should have maintained more regular communication with you throughout the process. That said, we are pleased to hear that your consignment arrived safely and in good condition.
Thank you for bringing these matters to our attention. Please accept our deepest apologies once again. We are committed to providing excellent service and will take your feedback seriously as part of our ongoing efforts to improve.
We wish you every happiness in your new home.
Best regards,
Britannia Customer Relations
Excellent service from beginning to…
Excellent service from beginning to end.
So professional and polite and took great care of all our belongings. Nothing was too much trouble for them and made the move so smooth. Spencer, Mark, Rhys and Ben thank you so much you’re all an absolute credit to your company. We highly recommend this company. Many thanks from Nadine and Warwick.
25 april 2025
Review zonder uitnodiging
Antwoord van Britannia Movers
Thank you so much, Nadine and Warwick, for your wonderful feedback! We’re thrilled to hear that Spencer, Mark, Rhys, and Ben made your move smooth and stress-free. Your kind words mean a lot to the team. Wishing you all the best in your new home!
Britannia Reeves were very helpful…
Britannia Reeves were very helpful throughout the protracted move period (our initual seller pulled out and then there were delays and rescheduling with issues with the mortgage company solicitors!!!
Both office staff and the removals team were very professional and the move went ahead without a hitch.
28 april 2025
Antwoord van Britannia Movers
Its lovely to hear how happy you are with the service that Britannia Reeves provided. Many thanks for taking the time to share your experience. We wish you all the best in your new home!
They turned up on timee
They turned up on time, were quick, efficient and very personable. Same at the other end.
25 april 2025
Antwoord van Britannia Movers
Many thanks for your 5-star feedback, its really appreciated. Best wishes to you in your new home!
Antwoord van Britannia Movers
Thank you so much for the high praise and for choosing Britannia. We wish you every happiness in your new home!
Excellent team
14 april 2025
Antwoord van Britannia Movers
Many thanks for your 5-star review. Best wishes to you in your new home!
Very satisfied with the whole process…
Very satisfied with the whole process from beginning to end.
Survey was a little sloppy, but execution of packing and removal excellent.
Penny was very helpful.
Paul and Alan were friendly, polite and very professional.
A positive experience.
8 april 2025
Antwoord van Britannia Movers
Its great to hear that you were very happy overall with your experience and that Penny, Paul, Alan and the team made your move as smooth as possible. We hope you had a fantastic Easter in your new home and wish you all the best!
Excellent service
Excellent service: very efficient, friendly, going beyond call of duty. Arrived on time, packed everything perfectly and delivered within record time.
17 april 2025
Antwoord van Britannia Movers
Many thanks for taking the time to share your experience and for your 5-star rating! We hope you had a fantastic time celebrating Easter in your new home!
Service Recovery Appreciated After Initial Disappointment
Edited: Following my initial review, the company reached out to me promptly and arranged for debris pickup without delay. I appreciate their swift response and have adjusted my rating accordingly. Nevertheless, I am unable to assign the highest rating, as the overall experience did not meet expectations.
Original: I recently relocated from the US to the UK (into a 3-bedroom house), and used Britannia Movers for the unloading. At first, everything went smoothly—they delivered all my belongings, unpacked and assembled the larger items, and explained that I would need to unpack the remaining boxes myself. They assured me that once I was done, they would return to collect the empty boxes and packaging materials.
Unfortunately, that never happened. After finishing the unpacking, I contacted them several times to arrange the pickup, but was ignored until the US side of the company stepped in. I was then told I had signed a waiver, and they would not be collecting the materials after all.
This was never communicated to me clearly. Either the movers didn’t understand the full process or they intentionally misled me. As a result, I’m now left with a large amount of cardboard and packing material with no way to dispose of it properly.
Overall, a disappointing experience. I would not use Britannia Movers again or recommend them to others.
2 december 2024
Review zonder uitnodiging
Antwoord van Britannia Movers
Dear Ms Kovachik,
We were very sorry to read your review and your one star rating for Britannia's service. Clearly this is not representative of the customer experience our company promotes nor reflective of the general feedback via this or other review channels.
On review of your complaint with our imports team we understand that your delivery in the UK took place on the 2nd December 2024. As you say all documents provided by Britannia's delivery crew were signed and these included the unpacking waiver (which states that if signed the debris will not be collected later). We then received a call on the 25th March 2025 asking for your boxes to be collected, at which stage the team advised you that this was no longer an option.
I have been back to the team who have kindly contacted your local Britannia office. You should receive a call from them shortly to arrange collection of your boxes, which we hope you find helpful and a satisfactory response to your complaint.
If there is anything else you require, please do get in touch.
Kind regards,
Britannia Customer Relations Team
Excellent service all round!
Excellent service from quotes, booking and removals. Really friendly and professional staff with no damage.
11 april 2025
Antwoord van Britannia Movers
Thank you for your high praise, its really appreciated! We wish you all the best in your new home!
Excellent
Excellent! I was pleasantly surprised and very impressed 😀. The guys were polite, friendly respectful of my home and furniture handled with great care. Would certainly recommend! K West, Wellingborough
11 april 2025
Antwoord van Britannia Movers
We are really grateful to hear how happy you were with the service and for your recommendations. Thank you for choosing Britannia. We wish you all the best in your new home!
Definitely Recommend
On time, fast, and efficient. Good communication and care for our belongings.
25 september 2024
Antwoord van Britannia Movers
Thank you for your 5-star rating our our services, it was a pleasure to assist you and we wish you all the best in your new home.
The staff go above and beyond to make a…
The staff go above and beyond to make a trying time more comfortable. We can’t give them enough praise.
7 april 2025
Antwoord van Britannia Movers
Wow! Thank you for the high praise, its really fantastic to hear. We wish you all the best in your new home and a very Happy Easter!
A fabulous service
A fabulous service. Ben, Chris and Mal (Merseyside branch) were professional, friendly, efficient and fun. The move went as well as these things ever can. They fully packed and moved me in a few hours with no stress or issues. I (hopefully) won’t be moving for a few years, but I’d definitely recommend and use Britannia.
28 maart 2025
Review zonder uitnodiging
Antwoord van Britannia Movers
Thank you for your wonderful review of Britannia Fleets. Its really appreciated to hear how happy you were with Ben, Chris and Mal's professionalism and friendly manner. We wish you all the best in your new home and a Happy Easter!
Careful
Careful, professional, Katie with whom I communicated with was absolutely fantastic, so helpful ✨✨
2 april 2025
Antwoord van Britannia Movers
Katie and the team will be very pleased to hear how happy you were with their efforts in ensuring your move was a success. Many thanks for your high praise and for choosing Britannia. We wish you a very Happy Easter!
Professional friendly experienced team…
Professional friendly experienced team of movers. They didn't need any supervision and knew what needed to be done. Very smooth operation and would definitely recommend them.
21 maart 2025
Antwoord van Britannia Movers
Thank you ;) it was a pleasure to assist you with your move, and we are pleased to hear that we were able to ensure your move was as stressfree as possible. Have a fantastic Easter in your new home!
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