Very dodgy firm. I bought one of their products for our charity raffles. A day later received an email stating I had cancelled the product! "Your order has been canceled Order #22569 was canceled... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Purchasing from this site has been my goto for milk products for my baby who just had so much reflux and discomfort from aptamil milk sold in Singapore. The UK milk tubs are palm oil free and much mor... Toon meer
Cheaper than anywhere, I can order just the same flavour for my fussy day so no waste, quick delivery and excellent packaging. Impressed with every aspect of it. Only issue is I am disabled and courie... Toon meer
As usual, BritishGram delivered on time. On this occasion they were next day. I did pay for delivery but expected it 3 - 4 days so they were excellent with their delivery time.
Bedrijfsgegevens
Geschreven door het bedrijf
The BritishGram online supermarket delivered Worldwide, offers Free delivery in the UK and certain European countries. Low price groceries, fashion and more.
Contactgegevens
Unit 24 Queens Court Trading Estate, Greets Green Road, B70 9EG, West Bromwich, Verenigd Koninkrijk
- +44 (0)121 393 3737
- sales@britishgram.com
- britishgram.com
4,2
Goed
796 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Quality Control Seems to be an Issue
Update: I've placed various orders with Britishgram since my initial review below, and haven't encountered any further issues - packaging could be improved; the boxes they use are sometimes not adequate for the weight of the contents inside.
I ordered over £150.00 worth of items; they were delivered promptly, but 2 items were missing and were only refunded once I contacted the company; I then later found that a pack of 12 sodas that I'd ordered had been delivered with one missing and another bottle of the remaining 11, empty (there was a small hole in the bottom). I contacted the company again, and found it difficult to get a prompt response first time.
I'm hesitant to order from British Gram again, but I wouldn't completely rule it out...
28 maart 2022
Review zonder uitnodiging
Antwoord van BritishGram
Hello thank you for your feedback, please accept our sincere apologies for 2 missing 7up 500ml and we have refunded you £2.33. Also our customer services sent an email that should you decide to order again then we will add to your order 2 bottles of 7up as a gesture of goodwill. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Absolutely discussed with this company…
Absolutely discussed with this company !! ordered a specific brand of rice x bags received totally different !! They didn't contact me to say they were out of stock of what I ordered now im stuck with rice I don't want or like they asked me to return at my cost Not happy at all !!! Be careful what you order you will probably receive something totally different DO NOT USE THIS WEBSITE ! USE A COMPANY THAT WILL CONTACT YOU TO SAY THEY HAVE OR HAVE NOT GOT WHAT YOU WANT EVEN THOUGH IT IS ADVERTISED !!!
13 maart 2022
Antwoord van BritishGram
Hello Colin, thank you for taking the time to share this feedback with us. You have ordered a small pack 500g x 6 East End Royal/Pure basmati rice and we have dispatched a large pack 1kg x 3 East End pure basmati rice, also complimentary 1kg of premium brand Laila long grain basmati rice. Our customer service sent an email to you on 10th March that if you are not happy with a large 1kg pack then please return the East End basmati rice to our warehouse and we will issue a full refund. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Easy online shop to order from
Easy online shop to order from . Plenty of products to chose from prices are good too. Kept me up to date with delivery and order process . Will be ordering from there again
13 maart 2022
Just what we wanted and arrived really…
Just what we wanted and arrived really quickly too. Thank you
13 maart 2022
I will always buy from your company…
I will always buy from your company venture your company always deliver quickly and products are well packed and in date. I would recommend your company to my family and friend. Keep up tge good work
7 maart 2022
Always happy with your service
1 maart 2022
Can highly recommend this company
Can highly recommend this company fast delivery and competitive prices.
15 februari 2022
Antwoord van BritishGram
Hello thank you for your review, you have paid for standard shipping up to 5 working days after dispatch. We have sent an email to Royal mail, please contact our customer service with your order number for the update. Please accept our sincere apologies for the inconvenience. Regards
Won't Be Back
Such a shame. I first used BritishGram 2 years ago, before the pandemic started. Since then, I've spent over £200 with them. Previously, I'd always had a good experience, until my most recent order. I had even left them a 5 star google review previously (which I just removed),
I purchase 3x cases of Rockstar Fully Loaded. I received 1x case of Rockstar Fully Loaded and 2x cases of a different (wrong) Rockstar flavour.
Upon contacting BritishGram they said it was a mixup with their supplier and as a gesture of good-will I coould "keep the rockstar drink as a gesture of goodwill." That's right, the gesture of goodwill being that I keep wrong, overpriced drink they sent me that I paid for ?! That's no goodwill gesture. They did offer me one case of Rockstar Fully loaded to be added on to my "next order"... That would bring it to me still having only 2/3 of what I actually ordered and paid for.
So currently I'm £33.98 down from this transaction STILL having only received 1 case of the drink I originally purchased. My most recent email was ignored.
All I can do is leave a review of my experience online and consider the transaction a lost cause.
Sayonara!
13 februari 2022
Antwoord van BritishGram
Hello thank you for taking the time to share this feedback with us, please accept our sincere apologies for the mistake. Last week our customer service sent an email to you that you can keep 2 cases of Rockstar (Value £34.98) as a gesture of goodwill and when you place your next order then our team will dispatch 2 cases of Rockstar fully loaded with your order. Again apologies for the confusion. Please accept our sincere apologies for the inconvenience. Thank you in advance for your understanding. Best regards
delivery
packaging good, food items good, delivered on time really pleased with service.
11 februari 2022
Dont buy from theese con artists
Dont buy from theese con artists - first and last time customer with theese. First time delivery - damaged parcel. Second attempt - failed delivery due adverse weather but I see outside opposite its cloudy with some sun. Paid for next day delivery its already been over a week and they even dont offer delivery charges refund!
3 februari 2022
Review zonder uitnodiging
Antwoord van BritishGram
Hello thank you for taking the time to share this feedback with us, we can see that your order total shipping weight is approx. 37kg and you paid £2.99 for second class post up to 3 working days. We have sent your shipment on express 24 by Parcelforce and refunded you for the damaged item. Again, thank you for taking the time to review us, as we do actively listen to everything you have to say and are very grateful for the feedback. Should you have any further questions or comments, please don't hesitate to reach us by email with your order number and we will be happy to hear from you.
Very satisfied with the product and…
Very satisfied with the product and delivery. Will definitely buy medicine from you again.
26 januari 2022
Antwoord van BritishGram
Hello, thank you for your feedback, we can see that your item was returned on 14-01-2022 due to incorrectly addressed. Please email our customer service your correct address. Thank you
Excellent service!
17 januari 2022
I can honestly say that the service I…
I can honestly say that the service I received from British Gram was perfect.
The Web site was simple to use.
The delivery was sent fast and efficiently
I can only compliment your service
16 januari 2022
I’m really pleased with this service
I’m really pleased with this service my purchase arrived in good time as I live in France in the alps. I have ordered from this company before and they are a Really good company and let you know when they have your fav purchase in stock.
Excellent.
16 januari 2022
Parcel collection
The parcel had to be collected at the sorting office in Ely, they left a note but did not knock on the door?
The product arrived safe and well, my friend love the present, many thanks.
14 januari 2022
Excellent service I have shopped with…
Excellent service I have shopped with you twice and will definitely be using your services again thank you
14 januari 2022
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