I absolutely recommend British Modules! I have bought with them several times now and have gotten nothing but great deals, fast shipping, and impeccable customer service. In my last order,... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Hugh helped answer all my queries for the product. Really fast responses via chat he was very friendly and all questions were answered via the chat box. I recommend purchasing from this supplier the... Toon meer
Bedrijf heeft geantwoord
I had a great experience with Hugh at British Modules. He resolved my issue with my charging cable quickly and provided excellent customer service throughout the whole process. Hugh arranged for... Toon meer
Bedrijf heeft geantwoord
I purchased a hybrid glass &fusion screen protector for my iPhone 13pro max. It arrived quickly and in good shape. The company provide comprehensive videos for installing each type of screen protecto... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Mobiele telefoonaccessoire winkel
- Mobiele telefoon winkel
- Computers en accessoires winkel
- Elektronica accessoires groothandelaar
Geschreven door het bedrijf
We started from humble beginnings, selling small items at college and university halls. We quickly learned the importance of obtaining quality products at discounted prices and passing the savings on to our customers. We also realized the significance of providing excellent customer service, utilizing online messaging tools on top e-commerce marketplace platforms and social networking websites to truly engage with our customers. By using these channels, we were able to establish meaningful and long-lasting relationships. Today, British Modules is one of the most trusted suppliers in the UK. We source all of our products from reputable and authorized manufacturers and distributors, and we rigorously test and approve each product to ensure that it meets our high standards. We make sure that none of our products make false claims and that they perform exactly as advertised. Our ability to source gadgets and mobile accessories worldwide and our reputation in the authorized distributor network are what give BritishModules.co.uk a competitive edge. We cater to businesses of all sizes, offering wholesale prices with no minimum order requirements to small traders, merchants, retailers, and even large wholesalers. In addition to wholesale, we are now partnering with leading brands and manufacturers to distribute their products in an efficient and professional manner throughout Europe and the United Kingdom.
Contactgegevens
23 Darwin House, Kingsgate, HA9 9AX, Wembley , Verenigd Koninkrijk
- 02089045795
- CustomerServices@BritishModules.com
- britishmodules.com
4,3
Uitstekend
341 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great prices and delivered on time.
19 augustus 2024
Antwoord van British Modules
We sincerely thank you for choosing British Modules! Your encouraging review is truly appreciated. Many people rarely find time in their hectic schedules to leave a positive comment, but they are quick to voice dissatisfaction when facing delays or problems with their orders. Thus, your supportive review means a great deal to us. If you ever need anything from our store, we would be happy to offer a discount.
Euro USB C Adapter
Well designed product, the USB ports face downwards and reduce the likelihood of the charging cables being damaged. Great service, even Evri delivered on time.
11 augustus 2024
Antwoord van British Modules
Thank you for selecting British Modules! Your positive review is immensely valued. It’s rare for individuals to spare a moment from their packed schedules to leave a commendation, yet they are quick to complain if there’s a delay or issue with their order. Hence, your positive feedback matters greatly to us. If you require assistance from our store in the future, we’ll be happy to offer a discount.
Antwoord van British Modules
Thank you very much for choosing British Modules! We genuinely appreciate your positive feedback. People often don’t take the time to share a positive experience in their busy lives, but are quick to leave negative remarks if there’s a delay or an issue with their order. Thus, your uplifting review is especially important to us. If you ever need assistance from our store, we will gladly provide a discount.
Great screen protectors
Took a long time to get hold of them on the phone as I had an issue with the screen protector I bought. However, once I got hold of them, they could not have been more helpful
31 juli 2024
Antwoord van British Modules
Thank you for choosing British Modules! We truly value your positive review. It's not common for individuals to take time out of their hectic schedules to leave a positive note, yet they are quick to share negativity when issues or delays arise with their orders. Your encouraging feedback means a lot to us. Should you ever need anything from our store, we will happily arrange a discount.
It was long time coming and there was…
It was long time coming and there was no tracking on the parcel and the charging lead did not work.
31 juli 2024
Antwoord van British Modules
I’m really sorry to hear that your order arrived with a faulty and that there was no tracking provided. Occasionally items can develop a fault or be damaged in transit, and we’ve since taken steps to improve our packaging by using stronger golden jiffy bags.
We also got in touch with your household and arranged a replacement to be sent out right away. We hope this resolved the issue for you.
As a small business, reviews mean a lot to us. Many of the positive reviews you see here are from customers who, like yourself, experienced a problem at first but updated their review once we were able to put things right. If you’re happy with the replacement, we’d be truly grateful if you could update your review to reflect your full experience.
Thank you for giving us the chance to make this right.
Mix up with cables, delay with replacement but BM owned it
I ordered 2x USB-C to lightning cable for an iPad and got 2x USB-C to USB-C cable instead. I got in touch with customer support and they were to send a returns label, which I chased up. They said they would send the cables I should have received in the first place. Several days later. I chased this.
They actually said have the cables and don't worry about sending the ones sent in error.
When a company owns that they were in the wrong that's great customer service owning they were at fault. I have shopped many times from British Modules and have never had issues, except this time.
It could be down to staffing as it is the holiday season although they never used any excuses and apologised.
I will still shop with British Modules. Great customer service.
11 juli 2024
Review zonder uitnodiging
Antwoord van British Modules
We at British Modules are humbled and appreciative of your positive review. In an era where customers are often quicker to voice their concerns than their satisfaction, your willingness to share your positive experience with us is truly remarkable. Your feedback is invaluable and serves as a testament to the quality of our service. Rest assured, if you have any future needs, we will be more than happy to offer you a tailored discount.
2m USB-C cable & adaptor
I ordered a 2m USB-C cable and adapter plug for my new iPhone 15. Although it took a couple of days longer than I’d have like it still arrived within the timeframe I was given.
I queried this with customer services and I received a very speedy reply from Hugh.
The cable/plug arrived today and I’ve been able to charge the phone very quickly. It works perfectly.
I’d certainly recommend British Modules to anyone requiring such products. Customers can rest assured that only quality products are sold.
14 augustus 2024
Review zonder uitnodiging
Antwoord van British Modules
The team at British Modules is profoundly grateful for your positive review. In a world where negative feedback can sometimes overshadow the positive, your decision to take the time and leave an encouraging comment is commendable. Your kind words hold great meaning for us and serve as a testament to our commitment to excellence. Should you require any additional assistance from our store, we will be delighted to extend a special discount in your favour.
I've just placed my 3rd order with this…
I've just placed my 3rd order with this company...I received exactly what was advertised. It was efficiently delivered and a good price!
9 augustus 2024
Review zonder uitnodiging
Antwoord van British Modules
Thank you for selecting British Modules; we sincerely value your positive feedback. It's rare for individuals to take a moment from their busy schedules to share a commendation, while they often haste to express dissatisfaction when faced with delays or issues. Your encouraging review truly resonates with us. Should you require anything from our store in the future, we would be happy to provide a discount.
Excellent quality product
Excellent quality product, despatched promptly and no issues whatsoever, Recommended ++++++++++
27 juni 2024
Review zonder uitnodiging
Antwoord van British Modules
We at British Modules are deeply appreciative of your positive review. In an age where individuals often prioritize voicing their displeasure over acknowledging satisfaction, your willingness to share your positive experience with us is truly remarkable. Your feedback holds immense value and serves as a testament to the quality of our service. Rest assured, if you have any future needs, we will be more than happy to offer you a tailored discount.
Top seller
Great product, excellent quality (screen protector), fast delivery.
Highly recommend.
7 augustus 2024
Review zonder uitnodiging
Antwoord van British Modules
The team at British Modules is profoundly grateful for your positive review. In a world where negative feedback can sometimes overshadow the positive, your decision to take the time and leave an encouraging comment is commendable. Your kind words hold great meaning for us and serve as a testament to our commitment to excellence. Should you require any additional assistance from our store, we will be delighted to extend a special discount in your favour.
Order as described competitive pricing.
5 augustus 2024
Review zonder uitnodiging
Antwoord van British Modules
We at British Modules are deeply appreciative of your positive review. In an age where individuals often prioritize voicing their displeasure over acknowledging satisfaction, your willingness to share your positive experience with us is truly remarkable. Your feedback holds immense value and serves as a testament to the quality of our service. Rest assured, if you have any future needs, we will be more than happy to offer you a tailored discount.
Quality people, quality products.
It’s very satisfying in these money grabbing and fake ridden times, to find a company that only supplies genuine and properly approved equipment. From ordering to receiving, I can’t fault British Modules on quality of staff, service or products. I will be shopping with them again and I highly recommend them.
8 augustus 2024
Review zonder uitnodiging
Antwoord van British Modules
Hi Roy, thanks for your support. We really appreciate it. Unfortunately, we have had a surge of cheapskate freebie seekers from who knows where, blackmailing us and demanding a freebie or refund, threatening us. Your review means we can continue to grow and expand our business. We couldn't get your details here. However, if you email our customer services, we can issue a £1.99 gift card to show our appreciation.
Although we had a delivery problem this…
Although we had a delivery problem this was sorted out by customer services as soon as it was brought to their attention. Therefore we would not hesitate to use the company again.
15 juli 2024
Antwoord van British Modules
Alan, thank you so much for your support. We truly value it. Unfortunately, we've encountered a wave of individuals seeking freebies, making unreasonable demands. Your positive review allows us to progress and develop our business further. If you require anything in the future, we'll be happy to offer you a generous discount. Additionally, I've sent you a £1.99 gift card as a token of our gratitude. Feel free to use this gift card in conjunction with any active discount code on our website.
Great products
My purchased product arrived in a great condition. I had a small issue with delivery but the service team got in touch and sorted it for me. I would reccomend this company, really genuine. Best of luck to them.
23 juli 2024
Antwoord van British Modules
It is with immense gratitude that we at British Modules acknowledge your positive review. Your thoughtfulness in taking the time to provide such encouraging feedback is truly appreciated, as it is often the case that customers are more inclined to voice their concerns rather than their satisfaction. Your kind words hold great value for us, and we are honoured by your support. Should you ever require further assistance from our establishment, we will be delighted to arrange a suitable discount for you.
Excellent screen protector
Excellent screen protector, used on many phones over the years and never needed replacing, including a child's first phone. Don't worry about the small bubbles on applying to the phone, they go within a day or so.
20 juli 2024
Antwoord van British Modules
Hi David thank you for your support, it means a lot to us. Unfortunately, we've had to deal with an influx of individuals seeking freebies and making demands. Your review is vital for the growth and expansion of our business. If you ever need anything in the future, we will be happy to provide you with a generous discount. As a token of our appreciation, I've issued a £1.99 gift card for you to use along with any active discount code on our website.
Antwoord van British Modules
Dear Mark, your support is invaluable to us. Dealing with individuals seeking freebies and making unreasonable demands has been challenging. Your review is essential for our business to thrive and expand. If you require anything in the future, we will gladly arrange a generous discount for you. To show our gratitude, I have issued a £1.99 gift card for you to use along with any active discount code on our website.
The charger burst into flames!!
Steer well clear of these fake products!! The charger was melted and could have burst into flames!!
They even asked me to return it for inspection, clueless!!
2 juli 2024
Antwoord van British Modules
Please don't trust this review, it was written by a Cheapskate freebie seeker who was after a refund! We have issued them a return label they have been giving us difficulty because all along they wanted to get a refund and keep the item!
FAKE PRODUCTS!
1) I was supplied with fake and dangerous Samsung chargers. Obvious fakes.
2) When I emailed them, they rang me. The man who spoke to me wouldn't let me talk - he kept talking over me saying the chargers are not fake and that they have "a reputation to uphold." He was rude and pushy. He then said he'd replace the faulty and fake chargers, but I had already bought replacements from a reputable company. So I requested a refund.
3) They have so-called refunded me, but they've done so in a way that has been rejected by my credit card company. They will not accept this and they say the matter is closed. I now have to wait until my credit card company looks into the matter, before I get my refund. This could take another 5 days, but the credit card company will eventually give me my money back.
I am very unhappy with the service I've received from this company! It seems that they don't like it when you point out that they sell unsafe electrical copies of genuine products. Furthermore, they really don't want to refund you and they will make it as hellish an experience as is possible to get your money back.
I told them that they were refunding in a way that does not work with the credit card company, and they refuse to refund in the manner which the creditors asked - they've refunded to my virtual wallet, and not to the credit card directly.
Do not bother with this company, unless you are prepared for the hassle you have to go through to get a refund. Totally unprofessional people. It has been almost 2 weeks since I ordered, and I'm still waiting for my refund to be properly dealt with.
UPDATE:
Someone rang me several times yesterday - Mon 22/07/24. Like others on here, they wanted me to remove this genuine review! This makes me wonder... how many five star reviews on here are the result of people caving into their demands? How many people have they scared into submission? This tactic is illegal and I'm going to take this further now. How dare they ring up demanding to change the review!
7 juli 2024
Review zonder uitnodiging
Antwoord van British Modules
We are truly sorry to hear about your experience and the frustration it has caused. Customer safety and trust are extremely important to us, and we take any concerns about our products very seriously. We never knowingly supply counterfeit or unsafe goods, and if an issue is raised, we investigate it immediately. For example if we have multiple complaint about a newly sourced item we take it out of rotation and seek a new supplier.
We also regret that your refund was not processed smoothly. Refunds should always go back to the original payment method, and we apologise for the delay and inconvenience caused here. We are reviewing this process to ensure it does not happen again.
As a small business, positive reviews really help us grow. Understandably, most customers only leave feedback when something goes wrong. Many of the positive reviews you see here are from customers who initially had an issue but kindly updated their review once we resolved it. If you feel satisfied with the outcome of your refund, we’d be very grateful if you could update your review to reflect that.
We appreciate your feedback and will use it to improve both our products and our customer service. If you would like to discuss this further, please don’t hesitate to contact us directly.
Genuine Samsung replacement is…
Genuine Samsung replacement is reassuring. Good, quick delivery.
27 juni 2024
Antwoord van British Modules
Thanks for your support, we really appreciate it. If you require anything in the future, please let us know and we will arrange a generous discount for you.
Good product, great support
Extremely good support through some couriering issues, kept me informed and sorted the issues
27 juni 2024
Antwoord van British Modules
Hi Mr. Green, thanks again for your support. We have issued a 15% discount voucher and also I just sent you a £1.99 gift card to use with your next purchase. If you require anything, please don't forget to message us or call. We are a small family business and we always look after our loyal customers...
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