Broadway Travel Reviews 6.683

TrustScore 5 uit 5

4,8

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

The booking process has been so easy and Gemma was so helpful in answering my hundreds of questions and tried her very best to get us a good price. So looking forward to our cruise and so far a great... Toon meer

Beoordeeld met 5 van de 5 sterren

I have just booked our first family cruise for next year. Rob and Amanda have been very helpful and informative through the whole booking process. 👍 Highly recommended booking through Broadway tr... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Another Seemless booking Process with Carla, If you are looking for a professional, Helpful, Cheerful and knowledgeable Person then Carla is just that, 2 nd cruise I have booked with Broadway and Car... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I had a very friendly and helpful conversation with Olivia today - I needed to add some cabin luggage and she kindly offered to take me through the whole process - she couldn’t have been more patient... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Reisbureau
  2. Cruisereisbureau
  3. Touroperator
  4. Reiszoekmachine

Info over Broadway Travel

Geschreven door het bedrijf

With 75 years in the business, we have a proud history of providing outstanding holidays. Our experience allows us to secure the best deals to all the top destinations – that means quality holidays at a price that’s right. We are fully ABTA & ATOL protected, so you get total peace of mind when you book your holiday.

Your feedback helps us improve our customer experience and we are delighted to read so many positive reviews. We love reading comments like this: “Easy to book and great prices” (Oct 2025) and this: “Amazing company” (Oct 2025).

Where things fall short, we work extra-hard to put it right – our customers are our priority, and we look closely at our feedback. We pride ourselves on having a friendly and knowledgeable team, are always happy to answer any questions you may have and are always willing to go the extra mile.

We look forward to arranging your next holiday and we’ll do everything we can to ensure you get the break you deserve. Feel free to chat with us online, or pick up the phone and give us a call. Happy holidays!


Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

7K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 100% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 24 uur

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Beoordeeld met 5 van de 5 sterren

Very knowledgable and Helpful

The booking process has been so easy and Gemma was so helpful in answering my hundreds of questions and tried her very best to get us a good price. So looking forward to our cruise and so far a great service from Gemma and Broadway.

18 april 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

So easy to book with

Another Seemless booking Process with Carla,
If you are looking for a professional, Helpful, Cheerful and knowledgeable Person then Carla is just that, 2 nd cruise I have booked with Broadway and Carla will be my first port of call going forward, Brilliant !!!!

16 april 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Welcome back Chris, we really appreciate your repeat custom and such kind words for Carla. We agree that Carla is fabulous and we all hope you have the best time onboard and look forward to seeing you again soon. Many thanks from the Broadway Travel Team.

Beoordeeld met 5 van de 5 sterren

Evie was amazing from start to finish

Evie was amazing from start to finish. Got all booked up and was very straightforward

15 april 2026
Review zonder uitnodiging
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Antwoord van Broadway Travel

Welcome onboard Erin and thank you for taking the time to leave your wonderful review, it is so appreciated. Have a fantastic time onboard and thank you again - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Evie was helpful with all of my…

Evie was helpful with all of my questions and advised me well when choosing our cruise.
I would be happy to recommend her to others

15 april 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Eimear this is wonderful to hear, we agree that Evie is an exceptional agent and all round wonderful human and we are so pleased that she made the booking process so easy. Have a wonderful time onboard and thank you for choosing Broadway Travel.

Beoordeeld met 5 van de 5 sterren

I have just booked our first family…

I have just booked our first family cruise for next year.
Rob and Amanda have been very helpful and informative through the whole booking process. 👍
Highly recommended booking through Broadway travel

14 april 2026
Review zonder uitnodiging
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Antwoord van Broadway Travel

Huge welcome onboard! We are thrilled that you choose Broadway Travel to book your first family cruise and are sure that you will have the best time. We agree that Rob and Amanda are fabulous and will be sure to pass on your kind words. Please do not hesitate to reach out should you have any further queries and thank you again for booking with Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Great experience from beginning to end

Great experience from beginning to end. Simple and communication was great.

28 december 2025
Logo Broadway Travel

Antwoord van Broadway Travel

Thank you Cheryl, we really appreciate your review, as does Evie! We all hope you have a wonderful time onboard and don't forget that we are here to help if you have any queries prior to your departure - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Booked our family cruise with Erin…

Booked our family cruise with Erin today, after a few weeks of us changing our dates and plans, Erin came up with our perfect package. Thank you we are all so excited to try our first cruise!🚢

14 april 2026
Review zonder uitnodiging
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Antwoord van Broadway Travel

Huge welcome onboard Katie! It is so exciting booking your first cruise and we are thrilled that Erin helped make it an exciting process. We all hope you have the best time onboard but do not hesitate to reach out should you have any other queries prior to departure - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Very helpful young man Ronnie Jones

Very helpful young man Ronnie Jones

28 februari 2026
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Antwoord van Broadway Travel

Perfect Ruth, and we agree that Ronnie is a wonderful agent! Happy holiday countdown and remember that we are here should you have any queries prior to your departure - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Great customer service

Great customer service. No hard sell and great intuitive advice during the booking process

13 april 2026
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Antwoord van Broadway Travel

This is wonderful to hear Janet, Sandra will also be delighted with your lovely feedback! Please remember that we are here to help if you have any further queries - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Booked our holiday for next year with…

Booked our holiday for next year with Evie today , excellent service professional and informative, most impressed would highly recommend

10 april 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Wow, what a fantastic 5* review for Evie, she is absolutely over the moon with your wonderfully kind words. We really appreciate you choosing to book with us. Happy holiday countdown activated – Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Great experience

Great experience, quick, accurate responses to my questions and smooth service in booking.

2 april 2026
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Antwoord van Broadway Travel

Kirsty is delighted with your 5* your review, as are we! We are so pleased that you have chosen us to book your amazing cruise. We all hope you have a wonderful time onboard and look forward to being of assistance to you again in the near future - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Bucks cruise

Excellent service, very proffesional and understanding.

26 januari 2026
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Antwoord van Broadway Travel

This is wonderful to hear Paul and we agree that Laura is a fabulous agent with a wealth of knowledge. Please do not hesitate to reach out should you have any further queries and we all hope you have a fantastic time onboard - Team Broadway Travel.

Beoordeeld met 5 van de 5 sterren

I had a very friendly and helpful…

I had a very friendly and helpful conversation with Olivia today - I needed to add some cabin luggage and she kindly offered to take me through the whole process - she couldn’t have been more patient. I was most impressed by Olivia’s attitude and willingness to help- wish there were more people like her!
My only complaint , not about Olivia, was that none of Broadways correspondence has a phone number - it would be good to have their Customer Service phone number easily to hand! But I was very impressed with the service from Olivia 👍

9 april 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Deborah thank you for taking the time to leave your wonderful review for Alivia. We agree that she is simply fabulous and always goes above and beyond for our clients. With regards to our telephone number, it is displayed on the front page of our website and will be on your Final Travel Documents which are available to you 14 days prior to travel, on Manage My Booking. Please do not hesitate to contact the team by phone or email should you have any further queries, on 0191 228 4884 or customersupport@broadwaytravel.com. Happy holiday countdown and thank you for booking with Broadway Travel.

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service. Arranged the holiday efficiently.
Anthony?

2 april 2026
Logo Broadway Travel

Antwoord van Broadway Travel

Thank you David, it was indeed Anthony whose service that impressed you, however Anthony said the pleasure was his! We all hope you have a wonderful holiday and thank you for choosing Broadway Travel.

Beoordeeld met 5 van de 5 sterren

We’ve used Broadway for many years

We’ve used Broadway for many years, usually Lorraine. She is simply outstanding to deal with. This time for a cruise we were directed to Donna Hharry and Becky Plummer. Both excellent and Cruise booked within minutes . Well done Broadway for having such a great team

4 april 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Wow, what an amazing 5* review for the cruise team! We really can’t thank you enough for your continued custom and consistent kind words for our colleagues. We appreciate your loyalty, and we hope to always be of service to you. Bon Voyage and Happy cruising once again – Team Broadway Travel

Beoordeeld met 5 van de 5 sterren

Michael couldn’t have been more helpful…

Michael couldn’t have been more helpful with my Greek holiday booking

2 april 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Thank you for taking the time to leave your kind words and 5* review for Michael, he is thrilled with your feedback and insists the pleasure was all his. Please don’t hesitate to reach out to us should you need any help at all before departure – Team Broadway Travel

Beoordeeld met 5 van de 5 sterren

Easy website and excellent service

Easy website and excellent service

2 april 2026
Logo Broadway Travel

Antwoord van Broadway Travel

Anna, this is music to our ears, we love to hear positive feedback from our online bookers too, so we are thrilled with your review. Please don’t hesitate to reach out to us should you need any help before departure – Team Broadway Travel

Beoordeeld met 5 van de 5 sterren

Great Help for a Group Booking

After a cancelled cruise (Dubai), our group was looking to book an alternative pretty quickly.
From first enquiry, to final booking, Broadway Travel’s communication was excellent and they took all our requests and requirements in their stride.
We are a group of 8 passengers, so coordinating everyone’s preferences and availability could potentially have been very difficult - but not for Broadway Travel!
A special shout out to Aeysha for her hard work and patience to get us all over the line!
Looking forward to our new cruise now …

1 april 2026
Review zonder uitnodiging
Logo Broadway Travel

Antwoord van Broadway Travel

Thank you Barbara, we really appreciate your kind words. It is never nice to have plans altered due to issues out with anyone's control, however we are so pleased that Aeysha's hard work resulted in new plans being made! Please do not hesitate to reach out should you have any queries and we all hope you have a wonderful time onboard. Many thanks from Aeysha and all the Broadway Travel team.

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