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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I had an outstanding experience with Browns of Richmond Ltd, and I can’t recommend them highly enough. From start to finish, the level of customer service was exceptional. A special thank you to... Toon meer

Beoordeeld met 5 van de 5 sterren

Very welcoming and friendly garage/staff who can’t do enough to please you. Lots of expertise and knowledge at hand - Michael was brilliant in finding us our new car - we even drove it home the same... Toon meer

Beoordeeld met 5 van de 5 sterren

Fantastic company that is a breath of fresh air to deal with. Customer focused, great knowledge and a no pressure relaxed attitude throughout. Genuinely provided a whole different experience to mai... Toon meer

Beoordeeld met 5 van de 5 sterren

Excellent experience buying my Tesla from Brown's of Richmond. My salesman Ian was very informative sent my personalised video's and pictures of the car. This was my first EV so I was apprehensi... Toon meer

Bedrijfsgegevens

  1. Autodealer
  2. Autokeuringsstation
  3. Autoservice
  4. Verkoper van tweedehands auto's

Geschreven door het bedrijf

Tesla and Electric Vehicle experts. As one of the biggest stockists of used teslas and electric vehicles in the north of England, we've been driving EV's for the best part of a decade. For over 80 years, the Browns of Richmond have been synonymous with automotive excellence, spanning four generations of our family. Today Browns of Richmond led by Tim are delivering better than main dealer customer service with a personal touch. Whilst we sell a full range of hand picked petrol hybrid and plug in hybrid vehicles, we are also used EV electric vehicle sales specialists and used Tesla sales experts. We have lots of used Teslas in stock for sale. We are also electric vehicle repair and servicing specialists and we focus on Tesla servicing and repair. We help people transition to their first electric car and are happy to help and advise our customers when considering the transition. Browns of Richmond are the biggest independent used Tesla specialist in the UK, normally stocking 30 used Teslas on site. Our journey began when Malcolm Brown, a Yorkshire native, arrived in Richmond in 1948 as a member of the Green Howards. Stationed in what is now known as the Garden Village Richmond, Malcolm's curious nature led him to become deeply involved in vehicle use and maintenance, particularly with the army trucks of the Green Howards. Post his military service, Malcolm transitioned to Richpack, located on Gallowfields Trading Estate, the very site where Browns of Richmond stands today. Richpack's utilisation of ex-army trucks for egg collection from farms across Richmondshire and the Great Ayton area further honed Malcolm's automotive expertise. His subsequent employment with the British Oxygen Company's transport department, ferrying oxygen to Spadeadam and Workington, underscored his lifelong dedication to the automotive realm. Following in his father's footsteps, Paul Brown, hailing from Holly Hill, Richmond, apprenticed at BOC in motor vehicle mechanics. His career intertwined with vehicle maintenance, alongside worldwide ventures in the oil and gas industry and domestic plumbing across the Dales during semi-retirement. Fraser Brown, Paul's son and the third generation, embarked on his automotive journey at 19, initially with main dealers before venturing globally with renowned manufacturers like Volkswagen and Audi. Despite his international experiences, Fraser's heart remained in Richmondshire, where he raised his family and immersed himself in the community, serving as a governor at a local school amongst many other things. Meanwhile, James, Fraser's brother, found his passion in racing old Escorts with his friend Martin in the Richmond Motor Club. In 2013, Fraser founded an award-winning Automotive software and Consultancy business in Richmondshire, operating worldwide and collaborating with local automotive experts like Steve Baker. Fraser’s son Matthew now helps out in the business on Saturdays. Fraser’s wife Lizzie Brown, born at ‘Westfields‘, Bellerby (daughter of Richard Mason), runs an English tutoring business in Richmond www.englishtutorrichmondshire.co.uk Award winning Co-founder and Director Tim Roelich has worked with Fraser in Automotive dealerships for the last 20 years and brings a huge wealth of knowledge. Tim runs the overall dealership and is hands on in the sales department of the business day to day. Tim has run vehicle sales departments for large PLCs and family run businesses alike. He has the combined knowledge of running large businesses alongside that of looking after customers as if they were family. Tim was selected out of 144 dealers to win the coveted Vertu ‘Sales Manager of the Year’ award in 2020. Although many metrics make up the award a key part of the award is customer satisfaction. His detailed knowledge of vehicles, buying, helping customers and managing teams made him the ideal person to run the dealership day to day. His integrity is second to none! Today, Browns of Richmond, situated at Gallowfields Trading Estate, offers a curated selection of vehicles for sale, servicing, and repairs, catering to diverse automotive needs including petrol, diesel, hybrid, plug-in hybrid, and electric vehicles. Rooted in the community, our garage, co-founded and directed by Tim Roelich, prioritizes integrity, drawing from decades of automotive dealership experience. We want our customers to feel like one of the family! We always remember “Our customers may forget what we did, they may forget what we said – but they never forget how we made them feel!” Browns of Richmond… Car Sales, Service, MOT, Tyres, Batteries, Exhausts, Bulbs, Repairs.


Contactgegevens

4,7

Uitstekend

TrustScore 4.5 uit 5

33 reviews

5 sterren
4 sterren
3 sterren
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1 ster

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Beoordeeld met 5 van de 5 sterren

Highly recommended

Really helpful staff to put us at ease, as we have never had an EV before, talked us through everything we needed to know, highly recommended and now family nd friends use Browns as well.

11 april 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great customer service, quick exchange. Good business!

I dealt with Ian when picking up my Tesla Model Y Performance.
A real gent!
As soon as I enquired he offered to give me a full very honest video tour of the car to show anything that I may have deemed an issue to prevent a wasted journey for me.
The car was in good condition overall and within 24hours, I was up in Richmond meeting face to face with Ian and the team. We were offered (very nice) coffees and cold drinks throughout and the whole experience was very easy. I have bought approximately 10 cars in my lifetime both new and used and I can honestly say this has been the easiest, quickest experience of them all. Of note, the car was thoroughly cleaned inside and out and fully charged ready for my inspection.
The setting for the garage is lovely and gives a welcoming feeling.
I have only owned the car for a couple of days but as it stands I would definitely buy from them again and would recommend others to also.
Thanks again Browns!

James

6 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent Customer Service

I’m delighted there’s a platform that allows recognition of truly excellent customer service. Alex was outstanding, as were all the staff — including the owners.

We’re absolutely thrilled with the car, but what really sets this company apart is their attitude towards their customers. Nothing was ever too much trouble. They took the time to make sure we were completely happy before we drove away, and there was no hard sell at any point.

The customer service didn’t end there — we were encouraged to get in touch in the future should we need any help or advice.

2 maart 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service, highly recommend

I bought my first EV from Brown's of Richmond, a Tesla model 3 performance. Tim looked after me and sorted everything out from start to finish. Great service, would definitely use them again for my next car.

20 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great professional service

I put my Mazda 6 in for a routine service and MOT which was done with great professionalism and courtesy. As soon as a fault was found I was informed by the technicians and they sorted it out for me there and then. I received a clean and polished car after the job was completed 👍

5 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

5* service

I had my electric car MOT’d and serviced by Browns of Richmond and I can’t fault the personal service I received from them. I would highly recommend this company.

8 september 2025
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Wouldn't go anywhere else. Fantastic

I had such a great experience with Browns of Richmond and honestly can’t recommend them enough. From the moment we walked in, the staff were brilliant — super friendly, easy to talk to, and they made my whole family feel right at home.
What really impressed me was how much time they spent listening to what I actually wanted from a car. No rushing, no pressure, no trying to push me into something else. They asked the right questions, paid attention, and genuinely made sure they understood what I was after. And thanks to that, they found me exactly the car I was looking for.
If you want a dealership where the team truly cares and goes the extra mile, Browns of Richmond is definitely the place to go. Lovely people, great service, and an all‑round fantastic experience.
And if you’re thinking about switching to an electric car, seriously — go here. They’ll help you pick the one that fits your needs and save you a fair bit of money too.

7 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great service

Recently bought a car from Browns, Ian was exceptionally helpful and the whole team are friendly and welcoming! Would definitely buy another car from them in the future. A great experience start to finish

17 februari 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great cars, Great service, Great people

Fantastic company that is a breath of fresh air to deal with. Customer focused, great knowledge and a no pressure relaxed attitude throughout.
Genuinely provided a whole different experience to main dealer "processes".
If you see a car you like at Brown's then Tim and the team will look after you superbly.

30 december 2025
Review zonder uitnodiging

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