Brummstadt Reviews 487

Kevin was extremely helpful and responded promptly. I’m very happy with the service I received in resolving my reverse camera issue.

Poor response times. Android auto dropping out, search on radio doesn't stop, reverse camera not working, usb not connected. I asked for a refund and suddenly get told there are work arounds and no faults. Not good enough. Very disappointed.

Great customer service aftercare experience, had a few hiccups along the way but received prompt responses every time.
Would 10/10 recommend

Had some issues initially but the team were very helpful in sorting everything out. Especially Tommy.

I recently purchased a 13” inch head unit upgrade for my 2022 RAM 1500 which included a new facia. The quality is impressive and the technical advice throughout the installation was excellent. I had a small issue with the network SIM card not initialising which was dealt with quickly and efficiently through their warranty process. I highly recommend this company

$1200 unit, first sent wrong plug in harness, finally after a two week delay, pulled dash apart again, this time we got everything connected only to find there was no power to the head unit, after checking numerous things we discovered the power cable in the main power harness was not connected to the pin correctly, after fixing this problem we installed reverse camera and put it all back together. Now I have a power drop ( screen goes back ) for a few seconds each time I use my right indicator.

this is the second unit I've bought and the second time it's been a drama. . .

don't recommend and WILL NOT BUY AGAIN.

First camera failed within a year but got talking to the guys from brunmstadt and got a replacement sent out straight away. Really good customer service very happy

I had some problems configuring it for my car model, but the team was always attentive until the problem was resolved. Now I'm enjoying it, very good quality. I recommend it.

The after sales service was top shelf. Kevin and Tommy replied promptly to my emails with accurate and simple instructions.

Would 100% recommend

Really happy with the head unit — works perfectly and was exactly what I needed.

Tommy was a huge help throughout the whole process, from purchase to installation. He made everything easy and stress-free.

Highly recommend!

I got a head unit of these guys about 8 months ago now can't fault it! I have ran into a couple of technical issues over this time, both times i reached out to Tommy and had a reply within a couple of hours and problem sorted not long after that.
Really good product with even better after service!

Not a great experience:
*There was nothing on the packaging to say that it had come from Brummstadt and there was no invoice/receipt included so it was unclear whether it was the unit I had ordered.
*There were no installation instructions and there are no videos available online.
*There is no phone number for support. When I messaged their website, there was no response despite assurances on the website that a response would be provided in a 'few minutes.'
*Quality issues - there was a screw missing from the rear of the unit.
*The unit came with a dash removal tool so I didn't need to purchase the recommended extra tool kit - I am still waiting on a refund on this.
*I purchased the recommended microphone however there is no microphone port in the unit - I am still waiting on a refund on this.
*The GPS and 4G units do not stick to the dash - they are loose and flying around
*There is no way of bolting the unit into the car so I have some concern that it may come out over time.
*The interface and function is not terrible smooth - a bit glitchy.

I've had 2 years of of great online support.
Questions answered and problems resolved quickly.
I also had a new model head unit sent as I had a problem with the original purchase.
This company has been outstanding and im glad I purchased from them.

Quick delivery and fantastic communication

Experienced was great. Communication was very quick and comprehensive. Also the conversations felt very personal and friendly. A welcome change compared to the normal robotic interactions everyone has become used to.

I ordered a new head unit for my old 2013 GXL LC200 it fitted up no worries later to find the reverse camera did not work because the factory cameras are 6V and the new headunits are 12V. Having my suspicions I asked the question when ordering but they weren’t able to confirm the voltage of my cruiser. When I emailed there support team minutes after discovering this after install, they quickly responded and even sent out a new camera to suit for free! Since i had flagged this already during ordering rather than just give me the voltage adapter due to the quality video it would produce on my new screen.

Product is clean and works well.
Support was prompt and accurate, they also explained how to program my steering wheel controls to the new headunit. (Very easy)

I recommend using their trim tool kit as this made install easy.

I had a really great experience with this team. After installing Apple CarPlay, I lost functionality of my reverse camera and wasn’t sure how to fix it. They quickly identified the issue and organised the correct cord needed to reconnect it.

Throughout the process, they kept me updated with shipping details and made everything super easy. The cord arrived quickly, and once installed, everything worked perfectly again.

Really impressed with the fast shipping, clear communication, and excellent customer service. Highly recommend!

It's been a great experience with this unit's purchase process, DIY installation, and amazing assistance from Tommy. Great unit, great price, and I would highly recommend this company's product and support. Thanks again, a very happy customer.

Nothing was too much trouble for Patrick. He follows up every enquiry and ensures a satisfactory outcome for his customers.