Tried live chat on a Friday evening and…
Tried live chat on a Friday evening and the queue was so long I just gave up. Got told it'd be 40 plus minutes, which is unacceptable when you need a quick answer.
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Tried live chat on a Friday evening and the queue was so long I just gave up. Got told it'd be 40 plus minutes, which is unacceptable when you need a quick answer.
Submitted my withdrawal request on Sunday, got told Monday processing. Now its the following Monday and the money never came through. Pretty disappointed with how slow this is.
Got a bonus that supposedly lasted until end of month, but it expired three days early. Support said the email was wrong, not their system.
The verification process made me submit my ID documents twice for no clear reason. Support couldnt explain why they needed them again after already approving them once.
Requested 150 withdrawal and it came through as 75 one day and 75 three days later. No email explaining why it was split like that beforehand.
Bonus email said valid until end of week. I checked on day 4 and it had already expired. No communication about early expiration, just gone from the account.
I read the deposit match was up to 500 pounds, clicked through and got credited 250. Support said the terms had a footnote about account type restrictions but I never saw that part.
The deposit limit I set showed as confirmed in my account but didnt actually prevent deposits until 24 hours later. Confusing system that shouldve worked straight away tbh.
The confirmation email for account verification never landed in my inbox. Support resent it but that one didnt come either, pretty disappointing.
Their slot game locked up mid-bonus-round on me. After refreshing it showed the round finished but my account wasnt credited. Support claims it settled correctly, which doesnt match what I see.
Made a deposit and the funds page displayed as processing for over a day. Support couldnt tell me why or when it would actually show in my account.
Contacted them Sunday evening about a withdrawal issue. Live chat had a 2 hour queue time so I just gave up trying.
The live chat queue said 15 but it took nearly an hour to get through on Saturday. Pretty useless when you actually need help during peak times.
Deposited and started playing, but the bonus terms werent explained properly before I clicked accept. Support told me different rules than what I read later in the fine print.
Had to chase support for three days because my withdrawal got broken into multiple chunks without prior notice. They kept saying it was within terms but couldnt explain why the cashier didnt show this would happen.
Added funds to my account three days ago and they havent shown up. The support team just keeps saying its processing but thats getting old now.
Was playing on my phone and the app just logged me out without warning. Came back to find my balance looked different, support said it was all recorded correctly but I'm not convinced.
The session expired without warning while I was playing. Logged back in and the game had moved on without me. Support couldn't explain what happened to my active bet.
Identity verification kept requesting the same paperwork repeatedly. Each time they said it was a new check, but nothing about my documents had changed between requests.
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