Buckley Topsoil & Landscape Supplies Reviews 

307
TrustScore 4 uit 5

4,1

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Beoordeeld met 1 van de 5 sterren

I ordered 2 bags of Compost Enriched Top Soil - Vegetable Growing. What I got was of poor quality. It has chucks of clay, stones and too much sand. It is not good for growing vegetables. Also, the d... Toon meer

Beoordeeld met 5 van de 5 sterren

A huge shout out to Matthew, informative and professional. Absolutely outstanding service from the first initial enquiry to amazing quality top soil delivery. We couldn't have asked for a better servi... Toon meer

Beoordeeld met 5 van de 5 sterren

Great service as always. I’ve used this company several times while sorting out both my front and back garden. I usually order online, but today I phoned and had 3 tonnes of quality topsoil del... Toon meer

Beoordeeld met 5 van de 5 sterren

Really impressed with the service from Buckley Landscape Supplies. We ordered turf and it was booked for an AM delivery — Matt personally chased up Palletforce for an ETA and made sure it arrived befo... Toon meer

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4,1

Goed

TrustScore 4 uit 5

307 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(307)

28 reviews in de afgelopen 12 maanden

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Beoordeeld met 3 van de 5 sterren

Left with wood pallets that cant take…

Left with wood pallets that cant take to tip .and driver wouldnt take back.

26 maart 2023
Logo Buckley Topsoil & Landscape Supplies

Antwoord van Buckley Topsoil & Landscape Supplies

Thanks for taking the time to leave a review… shame to see it was only a 3 star review due to your order arriving on wooden pallets when pallet delivery was selected at checkout and is clearly explained in the description before ordering. We hadn’t had any discussion regarding you being able to return your pallets so we are a little disappointed to hear this - we use 3rd party couriers through palletforce for delivery nationwide and each courier is different! If you put the pallets out to the front of your property I’m sure it won’t take long for someone to take them off your hands and reuse!

All the best

The Buckleys

Beoordeeld met 5 van de 5 sterren

Great company

Easy to deal with. Fast and efficient service.
Got a call to arrange delivery. Changing order due to my error was not a problem. Dealt with swiftly.
Would definitely use again.

16 maart 2023
Beoordeeld met 5 van de 5 sterren

Husband was right! Best turf…

Had a row with hubby over ordering turf from so far away. I happy to report I was wrong and Buckley’s turf is far superior to the local option which I used to finish the garden. He miscalculated by 8 rolls 🤣

25 maart 2023
Review zonder uitnodiging
Beoordeeld met 3 van de 5 sterren

Communication isn't great, products are good

Communication wasn't great, but the product was. Didn't receive any sort of dispatch notice or delivery date/time confirmation until a phone call on the requested delivery day confirmed that while they were due to arrive that day, a vague issue meant that they wouldn't. Was kindly offered a chance to cancel the order, but I went ahead with a delayed delivery for 6 days later - which meant having no fence between myself and the neighbours for almost a week longer than I proposed (difficult as we both have dogs).

Same communication issues happened again. The delivery did arrive on Thursday as suggested, but I was given no indication/confirmation of this. No concrete date or time. They just arrived at 8am with no warning. Credit to them for getting here that early, but it wasn't the best time for me.

Again, the products appear great. Can't fault that. Just really needed better communication (and no delay would have been nice.)

11 maart 2023
Logo Buckley Topsoil & Landscape Supplies

Antwoord van Buckley Topsoil & Landscape Supplies

Hello Josh, thank you for taking the time to leave a review. It is great to hear you are happy with our products as we look to ensure all products we provide are the very best quality available!

Our lead time on fencing is currently between 3 to 10 working days as displayed clearly on the shipping rate selected. Your order was received on Sunday afternoon (received in the office on Monday) for an expected delivery of that Friday, which unfortunately was out of scope for the amount of deliveries we had going out that week. If we had been contacted to provide further notice before making your order we could most definitely have arranged for materials to be delivered on the exact date required as we do our very best for every customer but unfortunately this was too short notice. However, we did do our best to arrange the next available date for you which was within our usual lead time from the Monday to the following Thursday however we are sorry it was to the later part of our lead time. After agreeing a delivery date of Thursday with yourself through our 3rd party courier, we understand communication can be difficult regarding delivery times. As a new family business we take your comments onboard and will look to improve on this.

After being happy with the quality of materials provided, if you need any more products for your garden we are very happy to work alongside you on delivery dates to ensure you receive the delivery exactly when planned. Many thanks again for your custom Josh.

Kind Regards

Matthew Buckley

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