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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

I would like to give another positive review to this company. Contrary to what other customers write, in my case the company rose to the challenge. I did not receive one product with the order. I subm... Toon meer

Beoordeeld met 1 van de 5 sterren

We had a Dead leaf praying mantis from Bugpets that lived for 20 months and was a brilliant pet. When he died we ordered a new mantis which arrived and sadly died 8 days after it arrived, suddenly ove... Toon meer

Beoordeeld met 1 van de 5 sterren

Taken delivery of one of these giant African Millipedes, it unfortunately died within 4 days of receivership. We fully completed the 7 day live guaranteed form including a 5+ second video as required.... Toon meer

Beoordeeld met 5 van de 5 sterren

Was unsure at first as I've never used yhis company before especially being live stock . But from start to finish it was perfect. Everything came within time . Little chap was happy and well contai... Toon meer

Bedrijfsgegevens

  1. Dierenwinkel
  2. Dierenverzorgingswinkel

Geschreven door het bedrijf

Bug Pets - Online Invertebrate Superstore. Welcome your next unconventional family member to your home from our wide selection of live pet invertebrates. From jumping spiders to crabs, we aim to stock the UK's best range of pet invertebrates and supplies, so you can be just one click away from any animal you want, and all the equipment to go with it. With a selection of carefully cultivated pet setups to suit your budget, we work hard to provide pets for everyone. We founded Bug Pets LTD with a core promise: to prioritize the well-being of our livestock. Each purchase you make directly supports this mission, allowing us to provide quality care for our animals and, in turn, ensuring that you welcome a happy, healthy pet into your home. As newcomers shaking up the invertebrate scene, we’re thrilled by the buzz you’ve helped create around Bug Pets! Your support, kind words, and the chatter you’ve started have been instrumental in our journey. Every day brings new lessons that help us fine-tune both our service and the quality of care we provide to our critters. Thank you for being a part of our adventure and for sticking with us as we grow!


Contactgegevens

  • Trafalgar House, 223 Southampton Road, PO6 4PY, Portsmouth, Verenigd Koninkrijk

  • bugpets.co.uk

2,9

Gemiddeld

TrustScore 3 uit 5

122 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

Order cancelled with no explanation

I ordered a Giant African Land snail from this shop only for the order to be cancelled. I was very disappointed as I was ready for the snail to arrive. I checked on the website and the snail I ordered was strangely marked out of stock even though they were in stock and I was able to purchase one a few days prior. I received no explanation for this. I have now successfully purchased a snail from another store

10 januari 2024
Logo Bug Pets LTD

Antwoord van Bug Pets LTD

We are sorry we had to cancel your order. There will be a brief explanation on your refund notification. As sometimes happens, stock comes into us that for various reasons may not be in a healthy condition to ship. We do not ship any animal that we think may be adversely affected by transportation to the customer. This is for welfare reasons and because no one wants to receive a damaged, dead or dying pet. Health issues are not always apparent immediately as was the case with some of the snails we received recently and they were therefore pulled from sale. We are glad you managed to source another snail.

Beoordeeld met 4 van de 5 sterren

Great customer service on phone but order was cancelled

When we spoke on the phone the lady was very informative and helpful but unfortunately we’ve never received anything from them as both of the orders I did were refunded a few days later saying they were out of stock now. I had to go elsewhere because I needed the items for Christmas.

11 december 2023
Logo Bug Pets LTD

Antwoord van Bug Pets LTD

I'm very sorry we had to cancel some orders close to Christmas, this was either due to stock not coming into us on time or customers not realising that if we didn't set an early cut off then some animals could be held up in cold sorting offices over the Christmas break.

Beoordeeld met 5 van de 5 sterren

Recommended

Quick delivery even after having it delayed due to cold weather. Spider was safe and warm arrived with no issues

29 november 2023
Beoordeeld met 5 van de 5 sterren

Great place to buy bug pets and…

Great place to buy bug pets and accessories. Delivery was always on time and the animals are doing great. Everything came nicely packaged to avoid any incident during delivery. Will definitely order again in future.

2 december 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Brilliant customer service

Bug pets has been brilliantly helpful, I had so many questions before ordering a Praying Mantis for my nephew’s birthday and Cathy got back to me quickly every time. Malachite (as she has since been named as she is green and African) arrived on time and in fine shape with all her associated housing, plants, kit and food, immediately grabbing a live cricket when offered, to the delight of her new owner, and tearing into it vigorously. She has been active and happy ever since, and the living environment looks amazing. Thank you for making a little boy and his family very happy 😊

4 december 2023
Beoordeeld met 5 van de 5 sterren

…Apache spider

spider arrived on time was well packaged great comication kept up ro date on shipping and the Apache spider arrived perfect packed and very healthy

2 november 2023
Beoordeeld met 5 van de 5 sterren

All have turned up next day well looked…

All have turned up next day well looked after healthy I had a call at one point from a lady working packing my spiders and she was very helpful letting me know how the tarantulas were and such really helpful and will definitely be using again and give positive feedback to anyone interested thanks again

5 oktober 2023
Beoordeeld met 5 van de 5 sterren

My dream site!!

Healthy livestock, amazing selection of species and brilliant delivery time. I love insect rearing so will be using again! Got my favorite phasmid and he is doing great.

10 oktober 2023

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