Bug Pets LTD Reviews 122

I ordered a Giant African Land snail from this shop only for the order to be cancelled. I was very disappointed as I was ready for the snail to arrive. I checked on the website and the snail I ordered was strangely marked out of stock even though they were in stock and I was able to purchase one a few days prior. I received no explanation for this. I have now successfully purchased a snail from another store

Amazing experience. My spider turned up quickly and safely. Thank you!

When we spoke on the phone the lady was very informative and helpful but unfortunately we’ve never received anything from them as both of the orders I did were refunded a few days later saying they were out of stock now. I had to go elsewhere because I needed the items for Christmas.

Great service and a beautiful jumping spider with fast delivery

Lovely spider arrived quickly,packaged well,and in good health

Quick delivery even after having it delayed due to cold weather. Spider was safe and warm arrived with no issues

Great place to buy bug pets and accessories. Delivery was always on time and the animals are doing great. Everything came nicely packaged to avoid any incident during delivery. Will definitely order again in future.

Bug pets has been brilliantly helpful, I had so many questions before ordering a Praying Mantis for my nephew’s birthday and Cathy got back to me quickly every time. Malachite (as she has since been named as she is green and African) arrived on time and in fine shape with all her associated housing, plants, kit and food, immediately grabbing a live cricket when offered, to the delight of her new owner, and tearing into it vigorously. She has been active and happy ever since, and the living environment looks amazing. Thank you for making a little boy and his family very happy 😊

I have to say I am over the moon with both the service and my lovely spider Alan.
Not only did I get great value for money , loads of advice but I was given products free .
Bugpets are amazing couldn’t Recommend them more

Fast delivery & a heating pack was added to ensure warmth. Was pleased about this since the temp of the day it was delivered were negative

Outstanding customer service. Small problem with order and was dealt with immediately. Will use the service again soon. Thank you very much

I couldn't praise Bug Pets enough and I would definitely recommend you to everyone so thank you Bug Pets.

Delivery was spot on, packaging clean and nice sorted. I will always recommend to go and check their shop.

spider arrived on time was well packaged great comication kept up ro date on shipping and the Apache spider arrived perfect packed and very healthy

The insects deliverd on time and was healthy and alive

Spider arrived alive and heathy. Is now doing well in his new home.

Fantastic delivery and perfect spider,delivered safely and securely.
Will absolutely purchase again.

All have turned up next day well looked after healthy I had a call at one point from a lady working packing my spiders and she was very helpful letting me know how the tarantulas were and such really helpful and will definitely be using again and give positive feedback to anyone interested thanks again

Healthy livestock, amazing selection of species and brilliant delivery time. I love insect rearing so will be using again! Got my favorite phasmid and he is doing great.

Cannot fault this company. Everything 1st class. Quick delivery and out baby snail was delivered comfortably and in good condition