TO WHOM IT MAY CONCERN I'm trying to reach someone in a managerial position to complain about the appalling poor service at this store. There are several complaints in the reviews and I see that th... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Builders Rivonis - Shocking service buying kitchen cupboards! Besides having to go in 3 times to eventually find an assistant at the kitchen section. We were told installation would be R695 per un... Toon meer
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Grace Vycor eNV-S For some reason this seems to be the hardest product to locate - Builders Warehouse had what we needed and it was delivered even faster than they promised! I want to say, in the... Toon meer
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I bought a Luximo design wall mount Eden basin online on the 29th of November 2023. Since today I haven't received it, I'm the one who is doing follow-up. They told me that the supplier was closed dur... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
BuildersWarehouse.com is a U.S.-based supplier of roofing, siding, and sheet metal building materials, headquartered in Chicago, Illinois. We serve contractors, builders, and homeowners nationwide through online ordering and distribution from our Chicago location. We operate from a single location and do not offer in-store shopping or retail locations. We are not affiliated with other companies using the “Builders Warehouse” name. Reviews referencing retail stores, branches, or non-U.S. transactions may relate to a different business.
Contactgegevens
3465 North Kimball Avenue, 60618, Chicago, Verenigde Staten
- 1-800-509-0414
- support@builderswarehouse.com
- builderswarehouse.com
2,1
Slecht
45 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Helpful and Customer Satisfaction Focused
Jason and Amy took the time to assist me with every aspect of my purchase and delivery. As a new house-owner, working on my first major projects, Amy answered all my questions and helped alleviate any concerns regarding ordering and cross-country shipping. Jason managed the shipping process and the vendors to ensure my product arrived as discussed and in good condition. Jason even went above and beyond, taking personal responsility for the shippers miscommunication. I would definitely trust Builders Warehouse and their team for future needs.
26 juni 2023
Review zonder uitnodiging
Antwoord van Builders Warehouse Chicago
Thank you for your kind words. We really appreciate you taking the time to share your experience.
We’re glad Jason and Amy were able to support you throughout the process and help make everything go smoothly, especially on your first major projects. We know how important clear communication and reliable delivery are, and it’s great to hear that came through.
We truly appreciate your trust and look forward to working with you again in the future.
Unsafe Premises! Worst customer service, Bad Products
Worst customer service , products that don’t work, unsafe premises. Avoid specifically Builder’s Warehouse Rivonia. They’ve sold me gas canisters that do not work and I’ve had to go back several times to complain. When you arrive at the contractors site some of the service guys all flock around your car. Unfortunately today I went in to complain about a gas canister again and this time I ended up forgetting to lock my car. According to the footage that Jacques (Management) viewed a men opened my car and stole my bag. He refused to show me the footage because of Pop act (whatever?!). Anyway , how did the thieves know that my car was unlocked - most probably because they work with the men who work just outside the shop on the Builders warehouse premises. As soon as you park they flock around your car under the pretence of helping and try and distract you then signal to the men who have a getaway car close by. Don’t go there! I regret my fuel that I used to drive there to complain about a malfunctioning canister and then losing my entire handbag to thugs. Management doesn’t care - how do I even know that’s what really happened if they didn’t show me the video. Horrible place, horrible products, horrible security. I will never set my foot there again! It just ended in tears for me… Someone saw something but they were working together!!!
3 augustus 2022
Review zonder uitnodiging
Antwoord van Builders Warehouse Chicago
Hi Portia,
Thank you for your feedback.
This review appears to be for a different business. BuildersWarehouse.com is a U.S.-based supplier headquartered in Chicago and operates from a single location. We do not operate retail stores or locations such as the one you described.
There are multiple unrelated businesses using the “Builders” or “Builders Warehouse” name. You may want to post your review here so it reaches the appropriate team:
https://www.trustpilot.com/review/www.builders.co.za
They took my money
I paid $226 for one day shipping on a $132 order on Aug. 28 and it’s now Sept. 9. I’ve called them and emailed them multiple times and they aren’t responding to me. I have no way of knowing what’s going on so I’m left to assume this company is a scam and took my money. This order is for building materials that I needed for a job.
10 september 2020
Review zonder uitnodiging
Antwoord van Builders Warehouse Chicago
Hi Jeremy,
Thank you for your feedback, and I’m sorry for the experience you had at the time.
We’ve reviewed this order and can confirm that a full refund, including shipping, was issued on September 28, 2020. We understand how frustrating the delay and lack of communication must have been, especially when you needed the materials for a job.
If you have any questions or need anything further, please feel free to reach out to us at support@builderswarehouse.com.
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