Buildmat Reviews 

I spent ~$2,000 on products from this company, expecting quality and professional service. Instead, it has been an absolute shambles and a total shit show.

If you have an issue with your product, be prepared for a marathon of frustration. Every time I raised a concern, it took them over a month to respond. They are constantly "unavailable" and clearly use delay tactics in the hopes that customers will just give up and go away.

They spent months wasting my time asking for unnecessary "evidence" and videos, only to eventually turn around and claim the issue was "faulty installation"—despite the evidence showing the product itself is mechanically failing.

It is incredibly transparent: they take your money and then find every possible excuse to avoid honoring their warranty. For a "premium" brand, their customer service is a joke. Save your money and your sanity—buy from a company that actually stands behind what they sell.

We got our stainless sink from buildmat a while back and just added the ellie dishrack. It’s sturdy, holds heaps and actually drains properly into the bowl. delivery came quick and price was decent. small thing but honestly makes life easier every day.

We upgraded to a waverley floor standing vanity during our bathroom reno. Heaps more storage compared to the old pedestal. Drawers run smooth and it looks sleek in the room. came well packed and earlier than expected. family’s happy with it.

The buildmat 510x450 Sink is a beast deep, solid and cleans easily. We put it in our new kitchen and it’s been a game changer for big family meals. Delivery was quicker than expected and packaging was solid. Way better value than the ones we priced at reece.

We put input in the tastic 3-in-1 heater/fan from buildmat during our bathroom reno. old fan was noisy and useless in winter, this one warms the room quick and the fan’s whisper quiet. the light is bright enough for the whole space. ordering was easy and delivery turned up just in time for the tradies. perfect for chilly melbourne morning.

We replaced our old tap with the Nero Mecca Mixer from Buildmat and it’s been brilliant. Smooth swivel, feels solid, no leaks. Looks great with our stainless sink. Buildmat had the best price and delivery was easy. No drama at all.

I purchased some wall mixers and tapware from buildmat. Ever since the mixer were installed by our licenced plumber it has been an absolute nightmare!! The mixers began leaking, flooding our bathroom and adjoining room while we were at work. We contacted buildmat and they offered to supply another cartridge for the wall mixer that we had to pay a plumber to change over.
We thought this solved the problem, however after 2 weeks the exact same thing happened. Leaking wall mixer, flooding our bathroom again. We had to shut off our main water supply again over a long weekend with 3 kids at home while we waited to get back to this company to help us with the issue.
They supplied another cartridge which once again we were out of pocket and had to wait for them to post it and then get our plumber to install.
After the 2nd cartridge replacement, 2 weeks later same problem, leaking wall mixers.

The only thing our plumber could put it down to is buildmat continually supplying faulty cartridges.

Buildmat couldn't accept that they were supplying faulty cartridges and began blaming our water pressure- even after verified water pressure testing from our plumber as well as our whole house using the same rated kpa tapware with no issues whatsoever (bought from ABI).

After 5 cartridge replacement hoping the next one wouldn't be faulty. We decided to take matters in our own hands and we sourced another cartridge from Reece plumbing. Since changing to this cartridge, we have had no more leaks.
Even after supplying this information to buildmat, they were adamant that they didn't provide a faulty product.

We are now left with poor quality tapware that we do not trust at all and a severely swollen brand new vanity caused by the constant leaking.

Steer clear from this company!!!! I can't stress it enough. They are cheaper than their competitors and for good reason- they are supplying faulty products that have caused so much unwanted stress and anxiety in dealing with the constant issues they caused.

We ordered a farmhouse sink, delivery was quick. upon opening had some marks on it so contacted support for advice on how to remove them.
It took some time and effort to fully remove the marks following their instructions, however the support team were very understanding of the inconvenience and we were reimbursed 40% of the cost of the sink as a compensation. The sink looks lovely and now the marks are gone very happy with our purchase.
Would use again!

On price, aesthetics and delivery, Buildmat delivered.
On practicality, the sinks have insufficient fall so food and soap residue just sit in the sink once drained. Poor product design obviously zero product testing.

Poor Quality SINK, Many rusty spots come out just after installation. The supplier found the excuse to push back to customer fault! careful buy anything from this suppier! hard deal with the return/refund for faulty prodcut! Avoid ,,, avoid!!

Buildmat is an online company which gives no assistance if you need to return. I had to pay the courier company over $100 to return my sink to Victoria. Then I had to pay $120 because Buildmat claimed it was damaged even though it was never fully unpackaged. I was unable to make a claim with the couriers Buildmat recommended because Buildmat failed to provide the necessary images and information. My measurement error cost me over $250. When I bought the wrong size Emma mattress they picked it up for free and gave me a full refund.

Sink is going rusty after a few weeks of use. AVOID! Buildmat say rust is not covered under warranty. AVOID AVOID AVOID!

Great experience. I live in NorthWest Queensland and my order was received a week after order was placed. Not expecting this at all. Happy with my order . Will be using Buildmat in future and also recommending them to others.

Fast delivery. Sink looks great, as described.

Absolutely fantastic. Placed order on the Sunday evening and received it the following Wednesday.

Great service, prompt and professional.

BuildMat's Customer service - 5 out of 5

Great high quality products, very sturdy and at such an excellent price. Recommended!