I thought this would be a wonderful idea and a fun experience for my granddaughter. I received 1st box. Items were ok. After that I was charged for 4 more months but never received it . I had t... Toon meer
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I signed up when I found out I was pregnant. I received one box with extremely low quality items that were covered in dust & looked like dollar store junk. I suffered a miscarriage & now it is nearly... Toon meer
Nothing but bad experience after bad experience with this company. Save yourself the stress. Do not sign up. Canceling for any reason is impossible. They just keep charging your card. Customer service... Toon meer
Bedrijf heeft geantwoord
Massive WARNING: DO NOT TRUST, DO NOT PURCHASE FROM THIS COMPANY. THEY ARE A SCAM. I bought a 6-month Bump Boxes subscription for my wife, expecting it to end after six months. Instead, they kept c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Protect your baby with each box delivered to your door! You can feel confident that your new box each month is helping you celebrate pregnancy and protect your bump!
Contactgegevens
7719 North Pioneer Lane, 61615, Peoria, Verenigde Staten
- 888-913-7879
- info@bumpboxes.com
- bumpboxes.com
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2K reviews
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Do not trust this company!
Do not trust this company!! Their products are cheaply made, and not worth the savings they advertise you are saving. And if you try to cancel, they will refuse. If you try to escalate your concerns, they will refuse. They are focused only on getting money from a vulnerable population, pregnant women. A much better use of your money is to buy your own products separately, or invest in a more ethical box service.
29 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Thanks for your honest review, Surfergirl! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Impossible to cancel even if you only…
Impossible to cancel even if you only want to start with a promotional box. Cheap plasticy products. Terrible customer service.
19 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Thanks for your honest review, Ariel! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
These are a ripoff
These are a ripoff. Got my wife a 6-month subscription for the 2nd and 3rd trimester and we got maybe 3-4 useful items across all the boxes we got. Didn't know the subscription auto-renewed so ended up paying for 2 additional months of worthless boxes. Great idea but just not worth the $.
18 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Thanks for your honest review, Gabe! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Not good
Meh. I was gifted these starting from trimester 1-3. So I feel bad for the person who gifted me these and wasted their money, but I gave all the products a fair shot.
There wasn’t anything that was amazing. In the box, there would be like one “worth it” product. Otherwise each trimester they would send A cheap headband with grippy socks (that feel like they came from the dollar store. Each month they would send a price sheet that tells you how much money you “save”, it’ll say that a pair of these socks are $15 and a flimsy cosmetic bag is almost $20 yeah.. okay. The only decent items in these boxes were the teas and occasional “soaks” that you can only use like once/twice but are supposedly 17+ dollars. However, at that point you could just get Epsom salts and a pack of grippy socks from a local place/target and just save your money. Not worth it. Please do research and just curate your own “box” of products that you know you’ll like and use. Or if you’re gifting this, I would also recommend something more custom. You’ll save your money in the long run for that mama to be.
12 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Thanks for your honest review, Cassie! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. This applies to gifted boxes as well! Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
Bait and Switch
Bait and Switch. Lure you in with promises of 100% satisfaction guarantee, easy and hassle free returns and and cancel subscription at any time. All lies. False advertising and fraud. Refused to refund me, refused to cancel my subscription and didn't even send me pregnancy related items. Sent me complete crap... stuff I could buy at a dollar store.
10 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Thanks for your honest review, Eliza! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
If you started a 6, 9, or 12 month subscription with us, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled, as stated on our homepage.
If you still need help with your account, or have anything else to add, please don't hesitate to reach back out. We're real moms and dads and want to help. You can chat online or call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
BEWARE of this company!!!
BEWARE of this company!!!! I am a high risk pregnancy and was put on bed rest and can't work. They are giving me a very hard time about canceling my subscription. I WOULD NOT subscribe to them they could care less about your wellbeing they just care about the money they're receiving! Terrible company. I have never had issues with other subscriptions before like I have with this company!!!
10 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hello Stephanie!
Thank you for taking the time to leave an honest review. I looked into your emails, and found your cancelation requests. Unfortunately, we weren't made aware of all the factors in your cancellation. We do try to take each Mama's needs, pregnancies and personal situations into consideration, as long as we have the information to do so. I am so sorry to hear that you are having a rough time, and have gone ahead and canceled your account without charge, in hopes that we are able to help quell any undue stress. We are sending you all the happy, healthy vibes for your pregnancy and beyond!
- Jessica from Bump Boxes
I can not say enough bad things about…
I can not say enough bad things about this company. SCAM.
Garbage bargain bin products.
I can not cancel! I have ended my subscription with them to find out I’m still getting charged a hideous amount for a automatic upgrade to the bitsy box! Ummm what! Since I never signed up for a bitsy box and my account was successfully cancelled I am getting a complete run around on cancelling the bitsy box.
Do not spend your money on this company!!!!
8 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi Kim! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process. If you still need help, please reach out via email or chat, and one of our team members will help you out asap.
-Jessica at Bump Boxes
Complete waste of money!
I made the mistake of purchasing the 9 month subscription. I feel like most of the items were of little value and things I would not purchase or want. I received 3 boxes and chose to pay the early termination fee instead of getting the rest of the boxes. Huge rip off, like something you'd get for 5 bucks in a bargain bin.
4 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Thanks for your honest review! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Each month Mom will receive 5-8 full size products that are curated for her based on her due date to help her have a fun and healthy pregnancy! :D These products will change as Mom's symptoms change, and as she and her little one encounter new milestones!! We work with over 100 vendors each month to bring her the newest, safest and healthiest products for her and her little one. Because of this, our boxes can change from Mom to Mom, and due date to due date!
-Jessica at Bump Boxes
What a waste of money
What a waste of money. First the products are generally useless to me and many are cheap. Here's an example: both of my last boxes contained hair ties of some type, a back scrubber, and one had granola while the other had instant oatmeal, both of which I could easily buy at the store. One time I gota tiny mug when I have tons of mugs. I also get skincare products each box which I don't care about because I have sensitive skin and products I'm loyal to. This is the third box with some sort of cream or oil for my bump. I also got an eye mask which I could buy at my local dollar store for a dollar and a water bottle that broke with two uses when I didn't need a water bottle anyway. The only useful thing I got was a pack of micellar cleansing wipes which I already use. It was nice to get extras. I also liked the microfiber hair turban I got in my last box. The Promise bump oil is all right but the other creams and face products they sent smelled weird to me. I hated the facial balancing mist they sent... It did literally nothing. Same with the morning sickness candies which I soon associated with the queasy feeling so I couldn't stand to take them. I wanted to cancel but it's a fee to cancel and my husband insisted I give it a chance in case the boxes got better. They didn't. Overall it was a massive waste of money and after the second disappointing box I was no longer excited when they would arrive. I got six boxes and didn't really enjoy or use anything from them except the wipes and the hair towel and bump oil.
1 maart 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Thanks for your honest review! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Each month Mom will receive 5-8 full size products that are curated for her based on her due date to help her have a fun and healthy pregnancy! :D These products will change as Mom's symptoms change, and as she and her little one encounter new milestones!! We work with over 100 vendors each month to bring her the newest, safest and healthiest products for her and her little one. Because of this, our boxes can change from Mom to Mom, and due date to due date!
-Sarah at Bump Boxes
Worst company ever
Got this subscription for my wife when she was pregnant, got 1 box during her pregnancy the other 6 boxes came months after our child was born. Upset I canceled the subscription they continued to send me these horrible boxes in the mail and charging me so I went back on to cancel it again got confirmed that it was canceled. Guess what more boxes show up in the mail everymonth. Customer service is absolutely horrible when you can get through to them. By far the worst company I have ever dealt with, if your looking to get something for your pregnant wife stay the he'll away from this petty ass company. they will take your money and send you horrible product.
21 februari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a hard time reaching our #MomSquad. There are a number of reasons why boxes don't ship, and we'd love to look into that for you!
If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away! Replying to the original ticket is how we maintain a flow of contact to take care of your needs asap!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays on our online chat.
We are real moms and dads too, and we're here to help!
-Jessica at Bump Boxes
Incredibly MISLEADING...
Incredibly MISLEADING subscription programs. You buy 6 months but guess what, it renews anyway after the 6 month, and then have fun trying to cancel. They keep sending you crap that is not worth half the price they are charging for boxes. Stay away.
15 februari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi Chuck! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
Some of our subscription services do automatically renew beyond your original commitment to allow your access to your VIP discount and healthy safe baby items up to baby's 3rd birthday! We never sign you up for this without your agreement during the checkout process. While your original commitment was met on 10/15/2021, you did not log in and schedule your subscription for completion, and your account did continue with auto-renewal, as agreed to upon purchase. It looks like you then reached out on 2/15/2022 at which time we emailed you instructions on how to cancel your account, as requested.
-Jessica at Bump Boxes
Wish I could leave ZERO stars
Wish I could leave ZERO stars, but you can NOT cancel. I have chatted with them and followed the instructions and they will not let you cancel. Chat is rude and could not care less about your situation or WHY you are canceling.
14 februari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi Molly,
Thank you so much for taking time to write an honest review.
I am so bummed to hear that you did not enjoy your experience with Bump Boxes.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled. This is stated on the front page of our website, and is standard with most committed subscription companies. We do offer our month to month subscription, which is not tied to any specific length, and does not include the many discounts, but can be cancelled at any time with no fee.
Thank you again for your review, and for letting us be even a little part of your pregnancy.
-Cat from Bump Boxes
Absolutely horrible customer service
Absolutely horrible customer service. My account was charged twice. I never received the boxes. They would not refund my account.
10 februari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi Vanessa,
Thank you so much for taking time to write an honest review.
At this time we cannot offer you a refund. When you purchased your subscription you agreed to the terms and conditions of our service, this includes our refund policy. We do not offer refunds for subscription box purchases. Your February box has shipped, and we did go ahead and order a replacement for the missing January box for you!
I'm sorry your experience was frustrating! That's never what we aim for.
Thank you again,
Jessica from Bump Boxes
I wish I would not have bought this
At first, it was nice getting this box. I signed up for the 9 month option for $39.99 a month. Getting something in the mail is nice. After a few boxes came in, I felt like the products were not worth $40 to me. I have literally only used one product from each box. It's possible the other subscriptions are worth it?
Also, before subscribing, just know that they CHARGE $25 to cancel. My experience with communicating with this department has been terrible. They take days to email you back and then you get a different person each time you email them saying different things. As a customer I kindly wanted to cancel peacefully, but this experience alone makes me wish I never had the subscription in the first place. I find it crummy that they would charge EXPECTING MOMS to cancel a plan. I can afford it, but I'm frugal and $25 can buy so much for the baby.
To me, the products weren't worth it. Right now I am 5 months into using this box. The water bottle they sent was super flimsy. They also send teas which I do not drink tea. They sent a little board to put letters on, it was so cheaply made. I think they put maybe one nice thing in the box each time and then put super (overpriced) cheap things in the box. I'm just a realist. I buy nice things for myself all of the time and would not have bought these things for myself.
Suggestions for bump box:
1. Please just don't do a cancel fee. That is so dumb. I can cancel any of my subscriptions for free so I find it evil to do this to pregnant mothers.
2. Allow moms to have early access to choosing from several options for their box! I did a FabFitFun box at one point and you could choose what was in it before they shipped it. $40 is pricey to be getting random things you end up not using because you did not know what to expect from the box.
3. Get a phone number. If you are only going to have email as the main point of contact, either get better at that or have someone answering the phone.
31 januari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
HI Breanna,
Thank you so much for taking time to write an honest review.
I am so bummed to hear that you did not enjoy your experience with Bump Boxes. Bump Boxes is a product discovery service. However, we understand that not every product will be a home run for every mom, and this is why we offer our 30 day Love My Bump Box Guarantee. Just let us know if there are items in your boxes that you won't use, and you can exchange those unopened items for store credit within 30 days of receipt. We will even provide you with a free return label, within the US.
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled. This is stated on the front page of our website, and is standard with most committed subscription companies. We do offer our month to month subscription, which is not tied to any specific length, and does not include the many discounts, but can be cancelled at any time with no fee.
We understand that some customers would prefer to be in contact via phone, and we are working to add to our team, to ensure that avenue of communication is opened very soon. We just hate having you wait in long phone queues, so we do encourage you to email or chat, so we can get you taken care of much faster, in respect for your time. (We are parents too, and know your time is precious!)
Thank you again for your review, and for letting us be even a little part of your pregnancy.
-Cat from Bump Boxes
Horrible Company and FRAUDULENT
Horrible Company and FRAUDULENT. I emailed them 3 times to Cancel my subscription they finally responded after the 3rd email and up until I finally got a response they continued to bill me each month. I tried calling but there is only a recording you cannot speak to anyone via phone. When I finally got a response I had to pay a $25 cancellation fee. After paying the fee I saw additional attempts to my credit card for more charges. I had to contact my credit card company and authorities about this matter. I wish I would have never purchased a subscription with this company.
29 januari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi Natalie,
Thank you so much for reaching out with your honest review. I am so disheartened to hear that you had a bad experience. We have requested that you send us your contact information so that we can look into this, and find out what happened. We do respond to all emails and chats as quickly as possible, once they are sent to an agent. Most of our emails do have an automatic responder that asks for more information, so that our agents are able to get you fully taken care of in fewer emails, so we do ask that you respond to those, to ensure you get connected with an agent.
We understand that some customers would prefer to be in contact via phone, and we are working to add to our team, to ensure that avenue of communication is opened very soon. We just hate having you wait in long phone queues, so we do encourage you to email or chat, so we can get you taken care of much faster, in respect for your time. (We are parents too, and know your time is precious!)
When you started your 6, 9, or 12 month subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We completely understand that sometimes you need to end that commitment, so we have the $25 fee to get your account fully cancelled. This is stated on the front page of our website, and is standard with most committed subscription companies. We do offer our month to month subscription, which is not tied to any specific length, and does not include the many discounts, but can be cancelled at any time with no fee.
However, once your cancellation fee was paid, you should not have seen any more attempts on your card, and we would like to get to the bottom of this, and make sure nothing was missed. If you would please reach back out with your account information, we would love to get you all taken care of.
Thank you again,
Cat from Bump Boxes.
Just a box full of junk fo 40.00
Just a box full of junk fo 40.00. You can spend your money better and get much more at the dollar store. They charge you 25.00 to cancel your subscription. Terrible customer service, no one to speak to. Only online in a chat
26 januari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi Geraldine,
Thank you so much for taking the time to post an honest review.
I am so bummed to hear that you had a bad experience, and did not enjoy your products. Bump Boxes is a product discovery service, so we do understand that we may not hit the mark for every mom every time. For this reason, we do offer a #LoveMyBumpBox Guarantee!!! :D You can exchange any items that you don't like, that are unopened, back to us for store store credit, within 30 days of receiving your box.
We understand that some customers would prefer to be in contact via phone, and we are working to add to our team, to ensure that avenue of communication is opened very soon. We just hate having you wait in long phone queues, so we do encourage you to email or chat, so we can get you taken care of much faster, in respect for your time. (We are parents too, and know your time is precious!)
When you started your 6, 9, or 12 month committed subscription, we thought we would get to serve you for the entire commitment you chose. With that commitment, we were able to extend an offer for a significant discount on the first box, VIP treatment in our store, and additional discounts on each subscription box purchased. We appreciate that some may not want to fulfill their commitment, so we do have this option available for those who wish to leave their commitment early, as most committed subscriptions do.
Again, I want to thank you for taking the time to reach out with your review, and for letting us be even a small part of your pregnancy.
Thank you!
Cat from Bump Boxes
Horrible customer service
Horrible customer service. Very fraudulent company. Double charged for several months. Complaint with FTC, BBB and with my bank.
20 januari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hello! Thanks so much for taking the time to leave your honest review. Our #MomSquad is here to help all of our mamas and gift givers celebrate and enjoy their pregnancy experience! We are real moms and dads too, and we'd love to help.
If you haven't already, please email our #MomSquad at info@bumpboxes.com, and be sure to reply to any automatic response you may get, so that we can help right away!
There should never be duplicate charges within a single month, unless you have multiple subscriptions. We would love to get more information from you, so we can get to the bottom of this.
I hope we hear from you soon, so we can help!
-Cat at Bump Boxes
Terrible customer service
Terrible customer service. I literally had to beg to have my membership canceled.
6 januari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi! Thanks so much for taking the time to leave us your honest review. I'm so disappointed to hear that you've had a hard time reaching our #MomSquad. If you haven't already, please respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays on our online chat.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
PLEASE CANCEL
Can you guys please please please cancel my order? I am fine with paying a $25 fee. I just want my order to be cancelled. I did not realize there was a US to CA fee involved.
5 januari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Hi! Thanks so much for taking the time to leave us your honest review. We'd be more than happy to take care of this for you. If you haven't already, please send a ticket to info@bumpboxes.com and respond to the automatic response on your original ticket so we can get this assigned right away!
You can also reach us Monday through Thursday 9:15AM CST - 4:30PM CST and until 3:30PM CST on Fridays through our online chat.
We are real moms and dads too, and we're here to help!
-Sarah at Bump Boxes
This was the biggest waste of money
This was the biggest waste of money. I received a box with one pair of socks, tea, a headband and a crappy, cheaply made "lovey" (that felt disgusting, I would never want my child to have to touch it) for almost $50. WHAT A RIPOFF. If I went to the store and bought these items it would've cost me maybe $20. The problem is, I wouldn't have ever gone to the store to buy these items. What a bunch of crap.
5 januari 2022
Review zonder uitnodiging
Antwoord van Bump Boxes
Thanks for your honest review, Laura! We appreciate your feedback!! We do have a #LoveMyBumpBoxGuarantee in the event that you're not 100% satisfied with your subscription box. Our #MomSquad would be happy to help get you store credit on any unopened/unused items from your most recent box.
Please call or email our customer experience team at 888-913-7879 or info@bumpboxes.com.
-Sarah at Bump Boxes
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