Santander UK Reviews 

Business account cannot be relied on to give me access to my money when I need it.

Constantly logs me out without any apparent reason.
I have tried Google, Edge on laptop and android phone all have this same issue. After many attempts I can eventually complete my transactions but not without a great deal of stress.

Most concerning this is an ongoing issue (months). Based on my experience I would definitely not recommend a business account with Santander.

Terrible out dated app. Rude staff in call centre. No way of paying a cheque in using the App.

Struggling to open a new Fixed Deposit account with #SantanderUK for my mother-in-law. Continuous tech errors online and the support line is unresponsive (Dead line). Visited a local branch, but they can't assist without an appointment - earliest slot in late Nov. Reason? Due to Christmas being around the corner!!! Is it just me, or do this bank make it this challenging to hold onto accounts with minimal interest? 🤔 #CustomerService

Woman rude and snotty on the phone, whilst setting up the business account- with zero customer service skills this left me with little hope.
I’ve kept my money, and gone elsewhere.

Although the electronic side of the bank works ok if you need to actually speak to a person the call centre service is absolutely appalling - no one knows what they're doing and you get passed round many different people all of whom can't help you

Please avoid using, go elsewhere. Terrible experience and haven't even been able to access my own money to run my business for months now.
Recently purchased a business which included transfering the business bank account with it. Application has been going on for months with no update. I have had to chase and chase daily for updates being told one day it's completed and I'll get a letter in the post by the end of the week as confirmation, the next day that the case is still in their work back log and that they are "fast tracking it" load of bull. Despite being the business owner since the 5th of July I Haven't been able to access my account or money atall and still waiting for updates after multiple times being told "expect a letter by the time end of the week" being fobbed off to the complaints team who didn't call me back and then after complaining again I was told they were short staffed so hadn't been able to deal with my complaint yet. The previous business owner also lodged a complaint after her personal information was lost and she was asked to resubmit her identification documents after 3 weeks. I haven't been able to purchase equipment and medical supplies, pay invoices etc. Ruining our reputation and good name.

Please please stay clear, they have very poor service, in their own words "are short staffed" and if you want to run a business and access your money, good luck banking with them.

The second this account is in my name we are transferring to another business bank account elsewhere.

Terrible, Terrible Terrible Bank!!!

If you need a Business Account, Trust me......go elsewhere. Hopeless service, outdated, expensive and usually doesn't work. I am currently on a 30 minute hold for the Fraud Line as they have just declined an Invoice Payment I was doing from my own account AND they have locked me out of my account whilst they fail to answer.

Simple question: Santander, if you don't trust your own security that allows me into my account to make payments, what is the point in having it and why should I trust you?

A dinosaur in a digital world.......I wish I had never started with them 12 years ago.

Update........when this happened, Santander told me they were very concerned and would be in touch to go through the problems in order to improve.......and surprise surprise, 4 months later, no call from them and no contact. Terrible bank!

Before having a business account I was using a second Santander personal account. Now I’m using the business app, it is totally inadequate compared to using the personal app. I can’t change the reference number when paying someone so I’m going to have to find a computer to add a new payee. You can’t see all of the information on any of your transactions. It looks old and outdated compared to the personal app. There’s nothing convenient about the business app. I still have the personal app for all of my other Santander accounts because I prefer to use that one.

I’ve marked the app as a three because it seem you can’t sort your payees by alphabetical order. You end up having to scroll through a random order of names to find a payee. Other apps for other banks seem to be more open to allowing you to search payees. Santander doesn’t.

Having been a personal customer for many years, I assumed the business side would be as competent- not so! The initial chat is all very chatty and glossy. However - trying to get bank cards through is difficult - initial card I got was a cash card which I didn’t need - I did check on this twice Likewise I had to chase the debit card twice which is effective the efficiency of admin for my business. Not impressed at all

Simply asked via phone banking to add my partner (wife) to my business account as an equal partner.
I have cancer, a year or two to live. I want my partner to have equal access/rights to the account so that if im dead she can sort everything out and access money etc without needing probate.
Followed instructions nice lady gave me on line. Filled form in, sent loads of identification.
But no. Cant be done unless i close account and open new one as a full business partnership.
So i will close account and open new local one.
Loved the online banking, it worked great.
Goodbye
Miles

The iPhone app for Santander Business is really bad.
a) You can’t make payments to anyone you haven’t paid before.
b) your existing payees are listed not alphabetically, but in the date they were last paid - with the most recent (likely to be your most frequent) at the end of the list, so you have to scroll through pages and pages of the list to find the one you want.
Most of the rest of my experience with Santander Business has been acceptable.

Don't waste your time if you have a business that does a lot of online payments, this bank is not equipped for it, I have to call them almost every day to get payments authorised,

A big bank with a small mind for business is how I would describe them, awful service

What on earth is wrong with your online banking?! I am always paying invoices online as I have a business account with you and in the last few months every time you go to do a bacs transfer and after you go through the whole flipping process, a screen pops up saying 'online banking not available at the moment' its the most annoying thing ever! I have spent the last 3 hours logging on and off and retrying, then randomly a payment will work, it never used to do this, I have been banking with you for 8 years and it was always fine but in the last 6 months it's terrible. Please fix this and make sure your online payment system works EVERY time!

I just lost 2 hours of my life on 3 different phone calls to Santander for having the cheek to try and transfer money out of my own Santander business account to one of my other business accounts. Complete shambles. Their online & mobile banking is 5-10 years behind their competitors. When you have to phone up the staff are beyond a joke. Accounts are getting closed, sick of my payments getting blocked. Impossible to run a business when Santander is your bank

This is the worst bank iv had to deal with please do not open a business account with bank

Santander has taken more than one month to refund a direct debit charge that was completely unauthorised and against the Direct Debit guarantee instructions! They have issued two letters saying they are investigating and only today have credited our account without apology or explanation for their mistake. Is this their interpretation of the immediate repayment as in the guarantee? If we had owed the bank they would have made a daily charge for money owing.

i opened a business account after speaking with Santander they advised me on the account .7years later they reviewed the account and said i had opened the wrong account .i have a private account with them and was told i could change to a business account.After 2 hours they made an telephone appointment for 2 weeks this they never called i called again and made another this one never came through on the third time it was made in Altrincham branch (we are now 7 to 8 weeks on ) 2 days before the said appointment i am called from the branch saying she can not do business banking.So i made another appointment on this occasion i was called but 2 hours earlier than the appointment on answering the phone the lady said she was finishing but she would speak with me ,this became farcical as she did not have the time or inclination to open the account (not listening to anything regarding my business).so after 38 years with a private account and 7 years with a very healthy business account i must say your service is an utter disgrace regards wayne

Time wasters!!!!
Waited couple of weeks for a telephone appointment to open a business curent account with Santander UK to use for purchasing a property with a newly formed limited company and they said that the company needs to own the property already in order to qualify for a bank account. That doesn't make sense. So what you suppose to do? Are they suggesting to use a personal current account? They are so incompetent!!!

Told my wife’s debit card may not have worked due to exceeding a bank limit. The employee then said she was unable to tell us what the limit for contactless payments is! Service at this bank has dropped alarmingly recently .