Busseys Norfolk Reviews 

I went to the Norwich branch and had Shannon Warby as my sales executive - she was very helpful and full of knowledge when talking me through my car options, I would highly recommend!

Super van, easy hassle free purchase. Pleasure to deal with.

Amazing Team Busseys Hall Road. Professional, effective and friendly!

A great service from the dealer and all staff friendly and helpful we are completely satisfied with car and handover

It is the quality of the care and attention we had from Matt Haynes from Busseys who sold the car to us. He was approachable and knowledgeable and has been so very supportive on this whole new experience.

The left hand doesn’t know what the right hand is doing!! Instead of fixing the things they could fix….they did nothing, faults were missed or ignored. Service and level of care was generally poor. Very disappointing first engagement with Busseys.

I bought the car in with a fault, paid a fortune to have it fixed, two months later it’s back AND it returned only a day after I’d brought it back in for significant bit of work that they suggested doing. They’ve now said they can only fit me in in three weeks time so have found a new garage to help me.

I purchased a 2026 Ford Transit Custom on 18 March from Bussey's Ford Store and within 12 days identified a clear bonnet misalignment defect. Despite reporting it immediately with photographic evidence, I was passed between the selling dealership and a local Ford garage (Stoneacre Ford, York), with no resolution.

After following every instruction given to me by the dealership, I was then told — for the first time on 17 April — that alignment issues fall under a 30-day/1,000-mile warranty, and that my vehicle was allegedly one day and 314 miles over that limit. This is simply not accurate: the fault was reported on 30 March, twelve days after purchase and well within both limits. Any delay was entirely the result of their own referral process.

Ford Customer Relations were also unable to help. I sent a formal email citing my rights under the Consumer Rights Act 2015 and requested a written response within 14 days. No response was received.

I also feel it is important to highlight that during the sales process, the salesperson told us we should leave a five-star review, as staff get into trouble if we don't. I'll let prospective buyers draw their own conclusions about the reviews for this dealership.

I am now escalating this matter further. A manufacturing defect reported within two weeks of purchase should not require months of chasing, conflicting advice, and being passed from pillar to post. Deeply disappointed in both the after-sales service and the lack of accountability shown throughout this process.

Best experience of purchasing a new vehicle for a very long time. Sales staff were knowledgeable and very professional, I would thoroughly recommend them and will be going back in the future. Ford Motor Company should be very grateful that this level of service is available for their vehicles given the competition out there.

We got excellent service from Matthew he was so helpful and explained everything as we went along . Excellent service Thank you Matthew.

Great experience, looked after by Keisha, she's a star!

Sadly, after using Busseys for over 30 years I have to say that on this occasion I received very poor customer service. My car failed to start on my new Puma after 1 year 4 months. I called the AA who confirmed that the battery was dead and said that the warranty should cover this and they would get the car going so that I could get it to the garage. I called Whiffler Road and was told I could book my car in for the next available appointment in three weeks on 21 April. I was not happy with this response and was put through to another person who confirmed that I could drop the car off at Whiffler and they would fit it in when they could but couldn’t say it it would be looked at before 21 April. When I asked why this was so I was told that if I was a customer who had booked in for a service would I be happy if my service was cancelled in order to book in someone else in for their issue? This comment was totally inappropriate and I cut the call as I was livid. In the meantime the AA had to leave for another call-out and my husband switched off the engine. Surely there should be some provision for emergency issues? We then had to call the AA again and pay for a second call-out, as it is classed as the same issue, and pay for a new battery, as I’m not in a position to be without transport. The replacement of the battery took 14 minutes!! I called later to ask the salesman who sold me the car if I should have had some kind of warning that the battery was failing as I received alerts for everything from seatbelts to speed cameras and this was definitely fundamental to the operating of a car? I did not receive a satisfactory answer but was asked when I had last used the car and had I left a light on etc. Again inappropriate!

What a great experience from start to finish.
Staff that looked after us were great and nothing seemed to be too much trouble and their knowledge of the vehicle was great.

Fantastic experience from Busseys. We needed a car quickly, Brandon and Simon the GM went above and beyond to not only meet the initial collection date but to exceed it.

Brandon was knowledgeable and listened to what we needed, no high pressure and understood what we wanted and needed.

Original visit was on Saturday with collection made available today (Wednesday). Car has been fully prepped and valeted.

Overall a great experience and I would totally recommend both Busseys and Brandon. Thank you so much for a great experience.

Also, nice touch with the video, really nice.

What a great service from start to finish. The secretarys were very helpful an competentary drinks while waited. Chandler the salesman, topman there wasn't nothing he couldn't answer what what was asked from us , very kind an considerate. The new puma is a great addition to the family, would recommend buying from bussey , exallant 👌

Once again excellent support from Busseys when changing my car . With many competitive offers available in the market place I keep returning to Chandler at Ford because I know the vehicles hold their value and are very reliable .

I have used Brussels at Attleborough for a number of years now to service my car always found them excellent. This time when I went a Ford Explorer EV car took my eye . I asked to look at it and found it was for sale. Went back had a very informative test drive with John and decided to buy. All paper work done with ease. I picked my new car one week later. John was very thorough and took his time with me to explain various things and answering my questions . John rang me a few days later and asked how I was getting on we had a very pleasant chat I found my experience more than satisfactory and would not hesitate to go back.

Excellent service. Very impressed by the knowledge of the vehicles, all questions were answered with clarity. Kept well informed at all stages of buying a new car. Would highly recommend recommend.

Great company, good customer service all the way through.

We first met Jon and Steve at the Ernest Doe Show early February 2026. We've been reading up and following the Ineos Grenadier for a long time now. We are original Defender owners. The Grenadier really got our attention.
Jon took us both out on a test drive whilst at the show. We then visited the showroom in Attleborough a few weeks later. To see so many different models of Grenadiers on arrival was great, and encouraging. We spent several hours talking, looking and test driving the different models. Jon was very friendly, helpful and there was no sales pressure at any time which we liked. Once we decided on the Black Edition, Jon set the wheels in motion. He would telephone to keep us updated, deal with our enquiries, and would email details through as and when needed. We picked up our brand new Black Edition on Friday. Despite being very busy when we arrived Jon apologized as he was helping another customer but then he gave us his undivided attention going through the papers, looking over the car, advising what to do, and setting things up.
The Black Edition just ticked all the boxes for us.
The ride home back to Essex was great. The car drove lovely, was comfortable, quiet and turned a few heads when we got back to our village.
We found the whole experience of buying our new car great. Jon was very knowledgeable, helpful and patient without putting any pressure on us.
Thank you so much.