Butter & Crust Reviews 670

Great items to try and your can always try new things.

Service and delivery empacable.
Responds very quickly to any quires.
Customer service 5 star.
Thank you for also for making special concessions for your vulnerable customers.
Will be recommending to family and
friends.

Multiple adverts and sign up yet they don’t deliver to Isleworth - TW7. Stop advertising to me if you don’t deliver here, wasting my time.

The Team is hugely customer-focused and has worked to resolve any issues as soon as they are notified.
The products are all top quality and make a great start to the day on delivery!

Wonderful products and great customer service ! Highly recommend

We are loving our B&C delivery! So convenient, great quality food and it’s flexible so you can change the food in your order to accommodate your needs (eg additional people coming over for breakfast / celebrations). Would recommend!

These are without doubt the Best pastries I have ever had! They are well risen ( I don’t know how they do it) and taste so buttery!
Warning! If you eat these you can never go back!!!

Wonderful as always. I left a review on shop

Delicious breakfast, seamless delivery

Always love their treats, only wish packaging was more eco-friendly (thinking of salmon right now)

Great products, reliability and easy communication if you want to change or cancel an irder

I can’t say enough good things about Butter & Crust. Their Sunday morning deliveries have quickly become something we look forward to every week. Everything arrives fresh, beautifully packaged, and clearly made with care—from the bread to the pastries and eggs.

The quality is consistently excellent, and you can really taste the difference. It’s such a simple luxury having everything show up at your door, ready to enjoy.

Reliable, thoughtful, and genuinely delicious—highly recommend to anyone looking to elevate their weekend routine.

A treat on the Saturdays that I get Butter & Crust. The sourdough is of high quality and the pastries are sublime. Feels a gift to to myself when breakfast turns up on a weekend morning. On the week leading to Easter they offered filled doughnuts from St John's Bakery - absolutely delicious and such high quality. Hoping the offering will continue more regularly.

it's actually quite convenient, and the products are nice

We've been getting Saturday deliveries for a few months ago and it's great! Kids love being part of the routine of picking it up from outside the door in the morning and it saves us from having to pick things up from the bakery when life inevitably gets in the way. Quality is great too.
The one small thing I would flag is that it's working for us when the deliveries come early. 9/10 times this is the case. But occasionally we are on a later route, and it doesn't arrive until 9 or 9:30am. With kids this doesn't work. It means we've missed breakfast and are already out the door. It would be great if we could guarantee a delivery pre 7am.
Team are very responsive - any issues we've ever had (eg eggs breaking once) are quickly refunded. This even happened unprompted, and the driver proactively highlighted they thought the bag looked damaged and submitted the refund for us which was unexpected and great service

A little bundle of lovliness ! Thank you. Great bagels, smoked salmon and juices, granola bowls! The Butter is amazing too.

The products are exceptional, only matched by their responsive and super fair customer service who have already refunded my lost order this morning to savage urban foxes 😭🤣 highly recommend!

Butter and Crust are fantastic. The sourdough is superb, but the bagels are totally out of this world. As are the pain au chocolat. Customer service is great too - account management is easy online but there's always a human available to email you back if you have problems. And I love that it's all delivered by bike in time for breakfast on Saturdays.

Incredibly good food and service. Their website and its UI could be a lot clearer and easier, though.