butters john bee - Cannock Estate agents Reviews 4

I had a truly awful experience with Butters John Bee in Cannock after returning to them because I bought my house through them 4 years ago. I had 4 weeks of no communication unless I was chasing them for updates. As a first time seller, I have no experience of what to expect and had explained this so expected to have assurance of a plan to sell my house and as a minimum some regular updates just to let me know what is normal and what to expect next.

I was sold a dream at valuation of a communicative team who know what they're doing and who are worth their fee - which was explained to me is higher than other agents in the area, but supposedly, you get what you pay for. However, from the second my house was on the market I just did not get a good service. The team at Cannock were not proactive at all.

My main issue was the lack of any communication from the team. I had no-shows where the team didn't communicate that with me until 10 minutes before they were due to arrive. Agents telling me that they would be there at a certain time and then being 15-20 minutes late. I had calls from 2 separate agents from the branch to get 2 viewers booked in and then was left waiting at home on the day of the appointment with no agent turning up or letting me know that they were also a no-show. When I called them to ask about this, they said it wasn't 2 separate viewers and they had actually cancelled and needed to rearrange but again, this wasn't communicated to me at all. So again, I was left waiting around for Butters John Bee to accurately communicate and organise themselves in any sense of the word. Whilst on the phone, the staff were rude and unhelpful, often coming across as condescending and not apologetic at all. There is a severe lack of accountability and accepting responsibility for the mistakes that were made, which I would have appreciated much more than the response that I got that was dismissive and defensive.

In the end, I gave 28 days notice on my contract with them, but due to the persisting issues that I had with the team, it was agreed that this would be cancelled after 14 days because I was experiencing so much stress from the whole situation and from the team that was not improving at all.

In the 4 weeks that my house was on the market with Butters John Bee, I had no viewings on my property. I have since re-advertised my property with another agent and have had 5 viewings booked in during week 1. Several of those viewers explained that they had tried to view my property via Butters John Bee but they never heard anything back from them.

Please just read my review and at the very least think twice about the best estate agent for you.

Omg why didn't we read these reviews before instructing them!!
This could literally be war and peace but I'll try to keep it short.
They started a bidding war without our permission that backfired badly when the buyer couldn't afford it.

Before this we had a perfectly good buyer who they stopped responding to and they physically came and knocked our door to ask why we wouldn't sell to them!!

They get rid of staff it seems on a daily basis as you never deal with same person twice.

After the debacle of the bidding war, another newbie took over and told us he has 15 people waiting to buy our house and it would be sold by the weekend, guess what, not 1 viewing did he produce 🤣

Totally incompetent and lie through their teeth. AVOID

Wanted a view a property in Cannock area. Told no, as only can view if I’ve sold my house. I am buying with my mother who is a cash buyer. But they didn’t even ask this. Just assumed that we were not in a position to buy and had two homes to sell, and therefore not viable. I had lost interest at this point as the Only thing they were interested in was then coming to value our properties. Drumming up more business. Poor service and a possible lost sale which is a shame.

We bought a property being marketed by JBB Cannock and Andy and his team were just simply amazing. Nothing was too much trouble, everything was handled quickly and efficiently. I would recommend this company to anyone