Even though I needed only 1 box, Jamie and Stacey were responsive, helpful, returned messages, and got me my box.
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Lees wat reviewers zeggen
The website was a challenge. Several times I lost work as the website soft crashed. Your customer service was excellent and literally saved the order. Stacey Desroches assisted me on several occasi... Toon meer
Wonderful Service! Our company was needing larger custom sized mailer boxes that other companies were not offering. The whole experience was A+ start to finish. The site was easy to use, turnaround ti... Toon meer
We were a bit stressed about designing our own box but we are super happy with the end product, the color and clarity, everything looks great. Really happy with the responsiveness of customer care an... Toon meer
Bedrijfsgegevens
- Vervoer- en verpakkingsbenodigdheden winkel
- Business to Business-service
- Digitale afdrukservice
- Verpakkingsbedrijf
- Verpakkingswinkel
Geschreven door het bedrijf
BuyBoxes makes it easy to design and order beautiful and affordable custom printed boxes for your business. We have 6+ packaging styles that are ready to design using our BB Studio and an infinite number of custom designs when leveraging our engineering team.
Contactgegevens
207 Greenwood St, 01607, Worcester, Verenigde Staten
- 877-253-7364
- customerservice@buyboxes.com
- buyboxes.com
4,6
Uitstekend
303 reviews
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Stacey is a great resource
Stacey is a great resource. She is an ombudsman and a great communicator. She connected me with the talented engineering department as my need for an insert became apparent. The automated website is user friendly and the most comprehensive I have used. Simple packaging projects can quickly be done on line.
19 oktober 2021
We had a extreme rush job and Stacey D…
We had a extreme rush job and Stacey D in Customer Service was extremely helpful and went above and beyond to help me. Boxes were delivered quickly and they were beautiful. Will definitely return for next customized box needed. Thank you.
19 oktober 2021
Outstanding customer service!
The customer service and quick service to get my project done timely was outstanding after another box company drop the ball in huge way.
Thank you for the great service Stacey!
14 oktober 2021
You told me my packaging would be done…
You told me my packaging would be done 3 weeks ago and now my business is plummeting because I trusted your employers word. I still haven't received my packages....
13 oktober 2021
Working with BuyBoxes software was easy and fun.
Working with BuyBoxes software was fairly easy. The final design was great. Working with the person who helped me through the process was easy. And receiving my product boxes was exciting! :-)
Thank you for your help and your excellent product.
One point of improvement, a mechanical one. The indentation at the folding points on some of the boxes was not enough to make a clean fold. So, better inspection and adjustment would make the product even better. Most of the boxes were fine. Only a small number out of the first 35 I folded had this problem.
12 oktober 2021
I absolutely LOVED my boxes and i will…
I absolutely LOVED my boxes and i will be ordering more very soon.
6 oktober 2021
Client was extremely happy with end…
Client was extremely happy with end result. CSR's were very helpful and easy to get a hold of throughout the development process.
30 september 2021
I absolutely love the boxes
I absolutely love the boxes. They are a little smaller than expected, but still adorable.
24 september 2021
Unfair Fees
I used Buyboxes several years ago for my candle boxes and I had to make a change to the artwork and they did not charge me a fee for that. However, this time, when I submitted my artwork, it appeared differently on their boxes than the initial online proof so they said to send them transparent background images, which I did and that solved the issue. However, they then wanted to charge me a $25.00 fee for this and I said no because I hadn't made any changes except transparency and that was at their request. I told them to cancel the order and refund my money and they refunded everything but $25.00 and a $3% "transaction fee" so I will be disputing this portion with my credit card company.
They should value customer service above all else, now they've lost a previous client and I have moved over to Packola instead.
16 september 2021
Review zonder uitnodiging
Antwoord van Buyboxes.com
Hi Donavan,
We appreciate you taking the time to leave a review, even if it’s a poor review it provides an opportunity for us to get feedback from our customers. Back around July of 2020 we implemented a few order policies which state all orders submitted to BuyBoxes.com may be subject to additional charges including, but not limited to the following conditions - https://buyboxes.com/buyboxes-order-policies/. The refund policy and any order modification policies are included in the link provided. Given the custom nature of our product, full refunds are only available if NO work has been done. Because we produced the custom final proof for you already, we reserve the right to retain a $25.00 fee as the reason for canceling was beyond our control. This is rather common with custom products or services. Additionally, our order policy states that partial refunds are subject to a 2.5% processing fee, which is a direct pass off of the fee from the credit card processing company. If you’d like to reach out to continue discussing, please feel free to reach us at customerservice@buyboxes.com. My name is Connor, the manager for BuyBoxes.com, I’d be happy to hop on a call with you as well.
We wish you the best in your search for custom boxes!
Great addition to our onboarding program!
Our boxes were printed beautifully and the communication from Connor was friendly. I appreciate the customer service I received.
9 september 2021
Fast and great quality design of work
Thank you buyboxes.com for the prompt turnaround on my order and excellence quality of design work.
20 augustus 2021
Stacey Desroches' customer service and…
Stacey Desroches' customer service and follow up is amazing!
18 augustus 2021
The boxes looked just as they appeared…
The boxes looked just as they appeared in the 3d model I am pretty impressed with out they turned out in person.
10 juni 2021
Customer Service
I haven't received my boxes yet but the customer service I received from Stacey has been amazing thus far.
Update: received my boxes and love them! Quality is superb and I love that this is a US product so the production time was quick and from MA to NYC the ground deliver was only a day! WIN!
26 mei 2021
I haven't received my order But once I did...
Although a review was sent out before I received my items, I was pleased with the quality of the product. It was exactly as the artwork described. I am pleasantly surprised for the tactile durability each box has. I wasn't expecting that.
26 april 2021
Excellent quality and near-perfect…
Excellent quality and near-perfect consistency. I tried many other companies before and this one is my choice by far. Love this company and their work.
22 april 2021
Buyboxes are phenomenal at customer…
Buyboxes are phenomenal at customer service! They provided answers to all my questions, explained more details regarding boxes that I was unaware about and provided fast service with a sample.
20 april 2021
They have great products and have great service
I've been ordering for 3 years now . The quality of the product has earned my business. Shipping is in a timely manner. Highly recommended !!
14 april 2021
Antwoord van Buyboxes.com
It is so great to hear that our focus on quality products has earned your trust. Thank you so much for sharing!
-The Buyboxes Team
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