Loved the transparency of the process the whole way through. Grateful I got access to such great brands at a reasonable price.
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Lees wat reviewers zeggen
Weeks, months of being told there is an inventory issue after placing an order, and that orders cannot be placed for another 1-2 weeks. Then to just see the date extended over and over again with each... Toon meer
Bedrijf heeft geantwoord
I mistakenly believed that the price bid was a grand total. Taxes placed the item beyond our budget and I contacted Customer Service. They understood and cancelled the purchase. Another bid was ente... Toon meer
Bedrijf heeft geantwoord
Bought hard to find roofrack parts for great price. First offer accepted, but was later cancelled because the seller miscounted inventory. Took talking to customer service (very friendly and helpful)... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Buyr is the Boulder, CO startup revolutionizing online shopping. Set your price on the World's best brands. We are a third-party marketplace partnering with retailers and brands to bring efficiency to the world of online shopping. Pick your product. Set your price. Sit back. We'll work to get your deal unlocked. This is shopping simplified.
Contactgegevens
Verenigde Staten
- support@buyr.com
- buyr.com
Loved the transparency of the process…
Loved the transparency of the process the whole way through. Grateful I got access to such great brands at a reasonable price.
16 juli 2025
Amazing Experience
Amazing Experience. I will be back time and time again. Love half off from XBOX
25 juni 2025
None existent products from scammers
None existent products from scammers
Do not buy you'll lose your money..
1 april 2025
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Brian,
Thanks so much for leaving a review, even though it's not a great one.
After checking our records, I don't see that you have ever made a purchase. Additionally, there isn't a single customer out of the millions of dollars of revenue we have facilitated, who did not receive a refund if their order was not shipped or returned.
If this happened to you, we'd love for you to reach out to support@buyr.com and we'll get it taken care of immediately, because any shopper losing their money without having their order delivered is absolutely unacceptable - from us, or anyone else on the internet.
Hopefully we have the opportunity to earn back your business in the future, people that submit a price and get a match love shopping with us, and we always take care of them.
Thanks so much, God bless!
Horrible experience
Horrible experience. They advertise merchandise that they claim "they do not have". Makes absolutely no sense. They never send you a confirmation email as they claim. Then they cancel all your items saying they are "out of stock". But then they relist the item for sale!
24 januari 2024
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Crazy Kitties!
We want to apologize that your recent purchase did not live up to your expectations, and assure you we take this feedback super seriously as a small startup.
Unfortunately, it is an error with our inventory system. Trust me, the fact that it still shows it as available is super frustrating for both of us, but we are working to correct the issue asap.
Without getting too technical, we basically started to grow much faster than we anticipated, and an issue we knew we would have to solve (eventually) related to inventory sync became a problem much sooner. Now, that module is totally overwhelmed with inventory updates and it’s not syncing anything! What a nightmare.
I really apologize for the inconvenience here, we are working our butts off to get the issue corrected and will let you know when that happens!
We appreciate your patience, looking forward to helping you unlock a deal in the future :)
I haven't received an email…
I haven't received an email confirmation and didn't know how else to get communication...
Update: I emailed them to let them know my email address was not a typo and was willing to give them the benefit of the doubt but no such luck...I haven't heard back and my order was canceled for a 3rd time. I wanted the shoes as they are very difficult to find and they keep showing available but obviously are not...not really understanding the concept of their customer service or their business plan...1/25/2024
23 januari 2024
Review zonder uitnodiging
Antwoord van Buyr.com
UPDATE
Hey Christiana,
Thanks so much for sending our customer service team an email, they just responded to you from orders@buyr.com.
Crossing our fingers we can get this issue resolved so we can update the score on this review.
Thanks so much, looking forward to earning your business in the future!
PREVIOUS
Hey Christiana,
Thanks so much for reaching out! I'm sorry your experience has not lived up to your expectations so far, we take this feedback really seriously.
We are currently evaluating new vendors for our customer service email and chat, due to some persistent issues our current vendor has not been able to solve. With that being said, after looking into your account, it looks like your email address is missing the first letter of your name in your profile, so this typo could have contributed to part of the issue.
You can always reach our team by emailing orders@buyr.com, and we will get whatever you need solved right away!
Let us know if there is anything else we can do to help, we are looking forward to turning this 3-Star review into a 5-Star review we hope.
We really appreciate your business, we know there are lots of places to shop online.
Will update after order is received.
Will update after order is received, around the 24th of this month.
16 januari 2024
Review zonder uitnodiging
unable to make purchase
unable to make purchase - every time clicked on "submit price" nothing happened
6 januari 2024
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Jean, thanks so much for reaching out!
We have not seen any errors on our end, nor had any other customer complaints, but we would love to get to the bottom of this.
If you can email orders@buyr.com, and share the device you are using (mobile/desktop) and browser (Safari, Chrome, etc.), we will troubleshoot this right away.
As a startup, making sure people can use our technology is at the very top of our priority list, so hopefully we can resolve this and we can get you to remove this poor review.
Looking forward to helping!
Maybe if I post on this site they will…
Maybe if I post on this site they will respond because they haven’t responded to me as of yet. Why does this company claim they will send you an email after you supposedly purchase something? They have had this problem for months without resolving the issue which is not acceptable. I really want the sweater I ordered so I will give them untill today to respond. I hope this company isnt working off of peoples emotions because they cannot find their items anywhere else. If this is the case, it’s very sad that people do this.
5 januari 2024
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Jared, so sorry to hear about your poor experience.
We have confirmed that customer service has reached out to you, so hopefully your issue has been resolved.
I can assure that we absolutely do not use any predatory practices, and our number one goal is to help people get awesome deals on products they wouldn't be able to get anywhere else.
As a small startup, we do run into issues, and sometimes they do take us longer to resolve than we would like. I can assure you we are working our butts off to correct this issue, and continue working on our larger goal of transforming the way people shop online.
We are crossing our fingers we can work with you to resolve your concern and get you to update this review, so let us know what we can do to make that happen!
We appreciate the understanding, and are looking forward to helping you unlock a deal in the future :)
No way to contact buyr.com
No way to contact buyr.com. I believe this site is a SCAM! No emails received. Will be reporting to ftc.
11 december 2023
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Anna, we are so sorry to hear about your experience and understand your frustration.
We are having issues with our vendor that provides live chat and emails, so we will be switching soon to resolve this issue.
I the meantime, you can always email orders@buyr.com and our team will get your concern solved asap!
Thanks for the understanding, we appreciate it. We will keep an eye out for your email!
No customer service
I placed a order and never got a email confirmation so I cancelled the order and it was refunded I still want the item and reorder it if I could get some kind of confirmation I have tried to contact you by chat email and call you and I get ahold of anyone
10 december 2023
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Donnie! Sorry about the issues you had getting in touch with customer service.
We are in the middle of re-evaluating our chat/service vendor, because this experience is unacceptable.
I did get in touch with our CEO for him to reach out to you directly, but we are working to get things corrected asap.
As a small startup, sometimes things fluctuate and we have to just roll with the punches, so we appreciate your understanding.
If you ever need help with an order, you can always email orders@buyr.com for assistance!
We appreicate your support, and are looking forward to earning your business in the future.
Paid $70 for a pair of shoes for…
Paid $70 for a pair of shoes for Christmas for my boyfriend. The help center link doesnt work and neither does chat. Never recieved confirmation email. I did ask for a returm which then allowed me to cancel my order and i did receive a refund.
27 november 2023
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Katie,
We are so sorry to hear that your boyfriends Christmas present was cancelled.
We are dealing with some technical difficulties related to the connection to our customer service center, and we really apologize for the inconvenience here. As a startup, sometimes there are unforeseen challenges that arise, but I promise we are doing our best to get the issue corrected asap.
You are always welcome to reach out via email if there is anything else we can do to help further, at orders@buyr.com.
We are looking forward to earning your business again in the future and helping you unlock an awesome deal!
I placed an order today 11/7/2023 and…
I placed an order today 11/7/2023 and did not get an email of confirmation. As well, the chat link does not work so I cannot speak with anyone.
Also, I am trying to add my apartment number to my address and there is no link to update the address. However, there is a link to delete the address. if there is a problem, I expect to hear from someone right away.
7 november 2023
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Carol,
We are really sorry to hear about your poor experience, we hate that.
We are looking into what may have caused the bugs you reported, because we pride ourselves in being accessible.
I do see that you received a response to your customer service email in under four hours, which is much faster than the industry standard. We are always trying to improve the customer experience though, and will look at what else we can do to speed up response time.
If there is anything else at all we can do to be helpful, don't hesitate to respond to the email correspondence. Thanks so much, looking forward to earning your business again in the future.
Is this a fake site ?
Is this a fake site ?Just Placed an order, I wanted to know how long would shipping take and how could I use the 20% off they said it would go to my email . I went to the chat box, and it did not work . Can't reach anyone. No email sent to me . Not sure how they received 4 stars.
8 oktober 2023
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Kaysi,
Thanks so much for reaching out! I really apologize for the inconvenience here.
We are currently experiencing technical issues that have disrupted our inventory feed, resulting in inaccurate stock levels from our merchants as well as issues with our chat experience.
We don't have any record of any order you placed, so please reach out to orders@buyr.com asap with more information, if you did place an order.
We anticipate these issues to be resolved in the next couple of weeks when we release a new version of the application — we will send you a follow up email letting you know when that happens.
While this is an inconvenience to you and other impacted customers, this is direct and unintended consequence of the incredibly exciting features and customer experience we are building in the background on our mission to provide the best online shopping experience that the internet has to offer.
We appreciate your patience and understanding.
If you have any further questions or concerns, please don’t hesitate to reach out!
Fraudulent site.
Ordered a Le Creuset Brasier Indigo 5qt. Was told the sale was accepted and completed only to then be informed that there was an inventory issue and the item was no longer available. That would have been fine except that the item is still listed on the website and indicates that my order was filled. Neither is true. Total false advertising. This site is fraudulent.
16 juni 2023
Review zonder uitnodiging
Antwoord van Buyr.com
Hey JB,
I'm really sorry to hear you had a poor experience placing an order, we hate to hear that...
Unfortunately, the stock levels is an error and part of the larger issue. Trust me, the fact that it still shows it as available is super frustrating for both of us, but we are working to correct the issue asap.
Without getting too technical, we basically started to grow much faster than we anticipated, and an issue we knew we would have to solve (eventually) related to inventory sync became a problem much sooner. Now, that module is totally overwhelmed with inventory updates and it’s not syncing anything! What a nightmare.
I really apologize for the inconvenience here, we are working our butts off to get the issue corrected and will let you know when that happens!
We appreciate your patience, looking forward to helping you unlock a deal in the future :)
Dodgy and unprofessional
Weeks, months of being told there is an inventory issue after placing an order, and that orders cannot be placed for another 1-2 weeks. Then to just see the date extended over and over again with each attempt. If you guys dont know how to fix something, perhaps remove the items from your site, or better yet, just shut the site down!
16 maart 2023
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Chris! We really apologize. As a startup, sometimes it's tough to keep up with demand, but we are working on it and will only get better from here. We will help you unlock a deal next time, that's why people keep coming back!
Great quality - real deal product with easy shopping experience!
It is an easy site to use. The search engine could be more specific, but I found my product easily enough. The pricing wheel is a great tool. I had put in the wrong address at first, but it was super easy to retract the order and re-order it, giving me a high confidence in the money transaction interface.
30 november 2022
Antwoord van Buyr.com
Hi Arlene!
Thank you for taking the time to write about your 5-star shopping experience on Buyr.com. We look forward to seeing your future orders (and discounts) roll in!
Three strikes you are out
Three strikes you are out. I see lots of positive reviews on this company. I ordered shoes twice and each order was cancelled as the product was deemed out of stock. The third order experience is the one that makes me know not to bother with this company again. I placed another shoe order and it was billed to my credit card (Capital One) on 12/13/2022.I received the product but it was not up to my expectation, I mailed product back on 12/21/22. I received acknowledgement from Buyr.com on 12/27/22 that my return was delivered and being restocked, I was to allow the retailer at least 48 hours to process. On 01/05/23 since not receiving my refund I contacted Buyr.com.
On 01/06/23 The response from Buyr. com sounds ridiculous, "If money not in my account, contact Capital One and determine why they'd with hold the money. REALLY, a reputable credit card company does not hold refunds. I finally contacted my credit card company, they also could not believe the response from Buyr. com. My credit card company is issuing a dispute for this issue. I think Ebay or Amazon provide better experiences, this company seems to deal with retailers, who have limited stock or slow processing on customer refund
13 december 2022
Review zonder uitnodiging
Antwoord van Buyr.com
Hey Ernestine,
I know this reply is delayed, but we wanted to close the loop and make sure we made sure your concerns were addressed.
As a startup, we have experienced some significant growing pains we didn't anticipate, and have not lived up to customer expectations – we take this extremely seriously and are doing everything we can to improve.
Cancelling an order is never something we want to do, but we have tried to set up the system as favorably as we can, but things (especially payments) are not always perfect.
We actually don't capture any funds until a product is shipped, we simply pre-authorize a transaction (much like many gas stations will do at the pump). When an order is cancelled, that pre-authorization is removed, and the funds are available immediately, since we never actually captured them.
Here is how Stripe, our payment processor, describes it:
“In the case of a reversal your customer won’t see a refund credit on their statement—they’ll just see the original authorization drop off their statement entirely after a few days.
There will be no payment, and no refund. It’ll appear as if the whole transaction never happened. Their bank should be able to confirm this for them.”
I know this is less than ideal, and we still didn't meet expectations, but wanted to let you know we are working as hard as we can to implement changes based on feedback from our customers, and be a better company tomorrow than we are today.
Creating something from scratch is never easy, but we are encouraged by th progress we have made and are hopeful we may be able to earn your business again in the future.
Don't hesitate to reach out if there is ever anything we can do to be helpful!
False advertising, poor vendor management
Submitted a reasonable bid for a jacket. Then Buyr offered me a bid 20% below the guaranteed price to place the order immediately, which I accepted. Buyr immediately charged me and then the next day said the retailer lied and didn’t have it in stock. 1) Don’t charge my credit card until the product is shipped! 2) Don’t say something is guaranteed if it isn’t!
30 december 2022
Antwoord van Buyr.com
Hey Adam,
I know it has been a while, but we wanted to follow up here and apologize, as well as clarify a few points.
First, we really apologize your order was cancelled. This is obviously a really poor experience and doesn't live up to the standards we hold ourselves to, so I'm sorry.
The way our system works, we actually never charged your credit card, simply pre-authorized the transaction (much like a gas station might do). As soon as your order was cancelled, that pre-authorization was removed immediately, and the transaction should have simply disappeared. Not ideal by any means when an order is cancelled, but we hope this setup eliminates the time customers need to wait for a refund, in the rare event an order is cancelled.
We appreciate your feedback about the "Guaranteed" label on the customer interface. This label is actually referring to the price of the product, and how some price points are guaranteed to be matched, where lower price points are not always guaranteed, but we try to make it so we unlock the best deals possible for our customers. We will look into revising this label, in case it's misleading.
We really apologize for the inconvenience here. As a startup, there are always growing pains, but disappointing customers is by far the worst part of them.
We are working hard to improve and are hopeful we can earn your business at some point in the future!
it was alright
it was fine. customer service was proficient in communication. they dont get the full five because the estimate was not as accurate as it should have been i was waiting for my shipment a week inadvance.
23 november 2022
Antwoord van Buyr.com
Thank you for taking the time to leave us a review, Keyana.
Here's to making sure your next purchase on Buyr.com is a 5-star experience!
i was told that my order would be… 11/23
i was told that my order would be delivered on november 23rd
i got the order november 29th
i even tried cancelling my order but was too late
23 november 2022
Antwoord van Buyr.com
Hi Wendell!
Thanks for taking the time to leave us some constructive feedback. I'd like to apologize that you experienced a short delay in shipping during Black Friday/Cyber Monday shopping.
Most of our orders ship out within 48 hours of being purchased, which is why your delivery estimate showed 11/23, instead of 11/29. As you may be aware, UPS and USPS are still facing unprecedented challenges and delays. This has only been worsened by the holiday shopping craze, but we'll keep striving for lightning fast delivery and clear communication with our customers.
Please feel free to reach us at support@buyr.com if there is anything else we can assist with!
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