A NIGHTMARE OF A SITE!! They randomly just change how much you can lose but don’t adjust your deposit limit. You try to get through to the player protection team and sit at number 1 in the queue for... Toon meer
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Always loved buzz bingo the chat hosts are so nice and I'm now loving the new live chat and quiz in the penny room also customer services have never let me down 😁
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Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... Toon meer
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I Started to go to Buzz Bingo Ashmore Park about 4 years ago, And I love the place,The Staff are extremely friendly and polite and make feel like there Bingo Family. I'm always surprised and slightly... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contactgegevens
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Verenigd Koninkrijk
- buzzbingo.com
4,0
Goed
3K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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When FREE BINGO is not FREE!
In order to encourage gambling or to increase the number of participants Buzz often issues text messages to some members offering Free bingo. So a text was sent out for FREE Bingo on Bank Holiday Monday the 4th May and it specifically said "all in". Now what does "all in" mean. To me it means everything in the book was included and I am sure that is exactly what it means to the readers. The cost to members for the small book including an included game called Big Money Live was £1 so members producing the text message should have received the Small Book for free. However, the Management at Feltham insisted that I had to pay £1 for the Big Money Live game of allow them to remove the page from the book. Now was that FREE? Was that "all in" ? In response to my complaint to Buzz head office this was their response:
"Thank you for your feedback regarding the free session.
As previously explained when you raised the same concern on 27/03/2026 (case reference ....), Buzz Bingo Feltham operates an all-inclusive pricing policy designed to make things simpler and easier to understand, particularly for new and social customers.
However, the books used may include Big Money Live, which we are unfortunately not permitted to offer free of charge under any circumstances.
If we are running a free offer and a customer prefers not to purchase this element, our team can remove that ticket from the book upon request.
We appreciate you taking the time to share your feedback and hope this clarifies the matter.
Please quote case ID .... if you contact us further regarding this matter."
So how very sensible of Buzz management to send out a FREE Bingo offer and demand a £1 payment on a £1 book! Is it just a sneaky way of enticing members into the club and then charging them to participate?
In fact in response to another query I have received the following as part of the response from Customer Support: "At Customer Service, we have very limited information regarding club offers sent out to players". So is there any point in them having a Customer Support department when they are not aware of the offers etc. The left hand does not know what the right hand does!
In the response below, Buzz claims that they have transparency in their pricing. Certainly a false claim! Also BML is no longer a flyer, as it has been added to the Main Event. They send out text messages which at times states "excludes BML" which means it will cost us £1. At other times their text message states £10 off a Main Event and if the event (all inclusive costs £10) they still demand that we pay £1 for BML so the £10 off they have given us is only worth £9. Then they have sent a message stating "FREE all in" when the cost was £1 to general members. With the text message we still had to pay £1 so what what the use of sending a so called "FREE all in" text message. Why do they not have just one very clear standard text message instead of trying to deceive us with different messages which they believe still means we have to pay £1 for BML? Think about it, they think we are stupid. They are trying tricks to lure members in.
4 mei 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Llewelyn,
Thank you for taking the time to leave us a review.
I am sorry to hear the pricing structure within our Feltham club has fallen short of your expectations.
To clarify, the Big Money Live additional flyer is completely optional and you are under no obligation to add this to your purchase should you not wish to. These cannot be issued for free due to the large prize money available of £100,000. Whilst the prize money is highly increased we still like to keep this as affordable as possible with the optional flyer being priced at £1. Your main event tickets and the actual bingo game itself would be free when advertised as so.
Again I do apologise if this has caused any disappointment, we would never want this to be the case which is why we take pride in our transparency regarding pricing.
Thank you for your feedback.
Kind Regards,
Tia
Customer Reviews Team
Staff was brilliant and very kind
5 mei 2026
Antwoord van Buzz Bingo
Hi Charlene,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Ashmore Park club, they work really hard to ensure they give a great experience!
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
A NIGHTMARE OF A SITE!!
A NIGHTMARE OF A SITE!!
They randomly just change how much you can lose but don’t adjust your deposit limit. You try to get through to the player protection team and sit at number 1 in the queue for hours with no one picking up the phone. You then try to withdraw money and someone somewhere has changed your card details so you can’t get your own money back. STAY AWAY!!!!!
1 mei 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there,
I hope you’re well.
I am sorry to hear your experience with us has fallen short of your expectations. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods outlined on our 'Contact Us' page.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Tia
Customer Reviews Team
I play on a number of sites and…
I play on a number of sites and generally know a lot how these games work. Tonight i joined Buzz Bingo and played £50 and also received a £20 newbies bonus for playing £10 on a big bass game.My overall thought was i play these games i chose to play on buzz bingo as i play them regular on other sites.I really felt the play was not the same in total on big bass game spent £30 & only the trigger of the 3 bonus symbols to trigger the 15 free spins dropped in once which is very poor i do believe this has definitely been rigged to take the players money and not pay out.Each game i played spin after after spin was nothing 10p wins & 2p wins the 30p.I was just tapping on spin button & loss after loss Definitely rigged to the hault. i also found it strange after spending £40 i went onto chat about how i will get my bonus he asked if id like to set a deposit limit which i replied i play on other sites and only set a deposit limit if i think they are not playing fair also i worked as an assistant manager for a bookmaker and knew the play rules.If you come here to read reviews this is my honest reviews of the website.
3 mei 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Loraine,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
What’s not to love about buzz bingo…
What’s not to love about buzz bingo great staff great prices and great prize money
26 april 2026
Antwoord van Buzz Bingo
Hi Mandi,
I hope you are well.
Thank you for taking the time to leave us a review. It is great to hear you are enjoying Buzz Bingo Metro Centre. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Again 2 deposits and still dont win…
Again 2 deposits and still dont win anything on this site.
Never pays bonus feature. Spins are empty.
2 mei 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Kelly,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Louis,
Thank you for taking the time to leave us a review.
We understand it can feel disappointing when luck isn’t on your side.
All of our games use a random number generator to ensure fair play for everyone. If you have any concerns, our Customer Service team is always happy to help via the 'Contact Us' section of our website.
We appreciate you giving us a try.
Kind Regards,
Tia
Customer Reviews Team
Overall good experience
23 april 2026
Antwoord van Buzz Bingo
Good afternoon,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Brighton. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
5 stars from me
30 april 2026
Antwoord van Buzz Bingo
Hi Elizabeth,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
They always make you feel welcome 🙏
They always make you feel welcome 🙏.
The Staff are like my family.
Value for money.
29 april 2026
Antwoord van Buzz Bingo
Good morning,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Basildon. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Michelle,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia Customer Reviews Team
Regular at Buzz Irvine
Regular at Buzz Irvine. Some of the Staff extremely helpful and nice. Especially Gina and Sharon, make you feel appreciated. Very polite, and experienced.
28 april 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Jacqueline,
Thank you for taking the time to leave your review.
It’s great to hear you find the staff as helpful as you do in our Irvine club, they work really hard to ensure they give a great experience!
We always will strive to provide the best atmosphere and facilities for our players to feel as comfortable as possible with us.
I will pass on your comments and best of luck for any future visits! We hope to see you again soon.
Kind regards,
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Lisa,
Thank you for taking the time to leave us a review and I hope you are doing well.
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety of games possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi there Manasi,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
Absolutely terrible
Absolutely terrible. So many deposits gone in less than a minute, dead spins daylight robbery like the rest
26 april 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi there Jordan,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
The 80s and 90s nigth was an amazing as…
The 80s and 90s nigth was an amazing as Jamie has made the nigth well done keep up the hard work you’re doing an amazing job
25 april 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Nathan,
Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing time at our 80s and 90s night. Jamie and the team work hard to create memorable experiences for our guests, and your kind words mean a lot to us.
We look forward to welcoming you back for more fun and excitement at Buzz Bingo Lincoln!
Best regards,
Mark
Customer Review Team
Easy to navigate
Easy to navigate,
Reminders about time playing
Staff all lovely who host
Lots of free spins
Lots of choice
18 april 2026
Antwoord van Buzz Bingo
Hello Fiona,
Thank you so much for taking the time to leave such a wonderful review!
We're thrilled to hear that you found our site easy to navigate and appreciated the reminders about your playing time. It's fantastic to know that our staff made a positive impression and that you enjoyed the variety of free spins and choices available.
Your feedback means a lot to us, and we're delighted to have earned a 5-star rating from you. We look forward to welcoming you back to Buzz Bingo soon for more fun and excitement!
Best wishes,
Mark
Customer Review Team
£53 on action bank not one go on the…
£53 on action bank not one go on the feature and only £3.60 return avoid
25 april 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Newcastle Lad
We are sorry to hear that you feel you have not been lucky while playing with us.
Understanding your feelings, we would like to point out that we are a regulated company and are constantly being monitored by the relevant authorities to ensure that we provide fair game play to all our players. Following from this, as a regulated company that is licensed by the Gambling Commission, there is absolutely no way that we can influence the outcome of any games, this includes the ratio of payouts.
Please feel free to contact our support team at any time should you wish to check for any available offers on your casino account, or to provide you with some further information relating to how our games run. Our support team is available 7 days a week via the ‘Contact Us’ page, and we will be more than happy to assist you.
Thank you for your review.
Kind Regards,
Mark
Customer Reviews Team
I went and it said £75 on the board…
I went and it said £75 on the board but they gave me £5 so I don't know what was wrong and bingo caller and money person made fun of me.
24 april 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Jennifer,
Thank you for taking the time to share your experience with us. I'm sorry to hear about the confusion regarding the prize amount and the interaction with our staff.
We strive to ensure all our guests feel welcome and respected, and it's disappointing to learn that this wasn't the case during your visit.
Your feedback is important, and we'll be looking into this matter to prevent similar issues in the future. Please feel free to contact our support team at any time should you wish to discuss this further. Our support team is available 7 days a week via the ‘Contact Us’ page, and we will be more than happy to assist you.
Kind regards,
Mark
Customer Review Team
100% All Around
17 april 2026
Antwoord van Buzz Bingo
Hi Gareth,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
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