Long time customer of buzz bingo online. Have deposited lots and every time I make a withdrawal it takes days for it to be processed, considering it says they are processed within an hour…they never a... Toon meer
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Claire the Manager here at Buzz Bingo Derby City is amazing, She always goes out her way to speak with customers like myself also she gives you a warm welcome. Plus the new Dab & Gab session on a W... Toon meer
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Please don’t stop the live videos with buzz Leicester there fantastic proper make my day always such a great laugh and brilliant giveaways come on TEAM JON AND GANG
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Staff are great, walking around asking if you would like a soft drink. You can have good and bad days on the slots, but that's gambling. A couple of gripes, the "This machine is reserved" cards, mea... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Contactgegevens
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Verenigd Koninkrijk
- buzzbingo.com
4,0
Goed
3K reviews
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Long time customer of buzz bingo…
Long time customer of buzz bingo online. Have deposited lots and every time I make a withdrawal it takes days for it to be processed, considering it says they are processed within an hour…they never are. For a big well known company, it should not take this long to process a withdrawal.
24 juli 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Good morning Jodie,
Thank you for taking the time to leave us a review.
I am sorry to hear of any disappointment with our withdrawal timeframe.
We do state our timeframe clearly and advise that the team will aim to process these within one hour but that some payment methods may take longer.
Please see the below link for a further breakdown of how the withdrawal process works:
https://www.buzzbingo.com/club/help-hub/topic/when-will-i-receive-my-withdrawal.html
Thank you for taking the time to leave your feedback, we appreciate any and all comments.
Kind Regards,
Tia
Customer Reviews Team
The staff are very polite and helpful
The staff are very polite and helpful, they explain everything very well so easy to understand
24 juli 2026
Antwoord van Buzz Bingo
Hi Eve,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
Played online slots
Played online slots.
Gold rush cash collect this game has took.over 150 with no cash collect win.
That isnt random. Thats clearly got problems.
22 juli 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Kelly,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
Overhaul and re training needed within the CS department.
Their online support is absolutely abysmal. The chat agents are so rude. As a chat agent myself for another company I’m quite surprised they are trained to talk the way they are. You explain the issue and they talk to you like you are dumb. They have no desire to help at all. This is not an isolated occurrence either, I had to contact them a couple of weeks ago also and was spoken to the same way.
20 juli 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Kerry,
I hope you're well. Thank you for taking the time to leave us a review.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your account please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Absolute hell whole
Absolute hell whole , slots are as bad as I’ve seen , literally hundreds and nothing back ever ! Ever time ! Bingo is shite , line pays a £10 and doesn’t even cover the book 😂 house isn’t much better . Staff all look fed up and bored just a complete and utter boring waste of time .
19 juli 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Shawn,
I hope you're well. Thank you for taking the time to leave us a review for our Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Please don’t stop the live videos with…
Please don’t stop the live videos with buzz Leicester there fantastic proper make my day always such a great laugh and brilliant giveaways come on TEAM JON AND GANG
18 juli 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Tracy,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
Kind regards,
Olivia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Nathan,
I hope you're well, thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us ! I do hope you continue to enjoy any future gameplay with us.
Kind regards,
Tia
Customer Reviews Team
They say top 10 and we will give u 10…
They say top 10 and we will give u 10 free to play on bingo spent and never won there is a surprise as been playing on this site for 3 years and never won a penny and never got my free 10 bingo bonus a complete scam site will be making a appointment to see my solicitor as this is false advertisement I would really like to solve this matter out of court if not I will have no other option to take this matter further
15 juli 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Adam,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially lose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
I am also unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
Kind regards
Olivia
Customer Reviews Team
Nice peeps but need better mate's for…
Nice peeps but need better mate's for alarm clock!!....
8 juli 2026
Antwoord van Buzz Bingo
Good afternoon,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Never had a issue with this site!
14 juli 2026
Antwoord van Buzz Bingo
Hi David,
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia
Customer Reviews Team
Lovemy bingo very much staff are…
Lovemy bingo very much staff are friendly and helpful the food is very good service the club is very clean 👌
17 mei 2026
Antwoord van Buzz Bingo
Hi Linda,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Linda,
I hope you're well.
Thank you for taking the time to leave us a review. We’re always looking at ways to improve your experience on our app, feedback and suggestions are always valued.
Kind Regards,
Olivia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi Kourtney,
Thank you for your review.
It’s great to hear you are satisfied with our Customer Service, we do pride ourselves on providing the best possible service to our customers, I am glad to hear this was the case!
Good luck on the site in the future.
Kind regards,
Tia
Customer Reviews Team
Antwoord van Buzz Bingo
Hi there Thomas,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our games.
Our team work really hard to create a positive experience so your comments mean a lot to us.
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Cant believe how long it takes to fix…
Cant believe how long it takes to fix air conditioning . The place is a sweat box. Not fun at all. Takes the fun out of playing . Looked on a previois review. Wheres the fans . Buzz Bingo being tight whilst were all suffering . Gonna contact CEO see if that works. Such a shame
9 juli 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Rachel,
I hope you're well. Thank you for taking the time to leave us a review.
I am sorry to hear your experience with us.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Such a small little bingo hall
Such a small little bingo hall. Properly the smallest one I've ever been in. But I'm glad it was there and I'm glad I went in had a good time.
25 juni 2026
Review zonder uitnodiging
Antwoord van Buzz Bingo
Hi Trevor,
I hope you're well. Thank you for taking the time to leave us a review.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
A review of bingo live chat hosts
This review was advertised to me via email to fill out in reguards interacting with an online live bingo chat room with love hosts. I can only answer with that in mind. During my experience I drew attention to UKGC and KYC laws on UK. Although the host was happy to happy answer my questions with corporate speak, reading between lines I felt he couldn't have agreed with my premises even if he wanted to. On the whole a live host in chat is a good thing it definitely encourages people to participate in social elements of online bingo. One down side without a deposit in the last 30 days the chat game prises will be unavailable for you to win. I was upfront about the fact i was ineligible, would have been interesting to have won a chat game without disclosing that to see how it would have been handled. From what I could tell by the interactions within chat, was that the winners of the chat games were credited their prises promptly so that's a nice thing. That's all I have to add, there are no incentives for me to fill this out, just being helpful to whoever is reading this.
30 juni 2026
Antwoord van Buzz Bingo
Hi there,
I hope you are well.
Thank you for taking the time to leave a review. I am sorry to hear of your experience and interactions with our staff members. We pride ourselves on always providing the best customer service to our players.
If you wish to provide specific feedback regarding your experience please contact our Customer Support team via our 'Contact Us' page, who can then ensure this is escalated and reviewed internally.
Kind Regards,
Tia
Customer Reviews Team
Friendly staff and half decent prize…
Friendly staff and half decent prize money
Morecombe club is showing it's age now
11 mei 2026
Antwoord van Buzz Bingo
Hi Peter,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
After I few deposits still no wins had…
After I few deposits still no wins had higher wins on different platforms
7 juli 2026
Antwoord van Buzz Bingo
Hi there Downes,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of your games.
We do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win the amount you have put into the site.
You should only ever deposit and play through money you are happy to potentially loose as there is no guarantee to win. Should you ever begin to feel frustrated with the amount you are winning back, we would always advise utilizing our safer gambling tools for a cool down period.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Tia
Customer Reviews Team
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