Great experience, I ordered a denim from overseas, it has been delivered after 7 days, good quality
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Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into acco... Toon meer
Bedrijf heeft geantwoord
Great experience overall for a seemingly new brand. Explained exactly when i would get my order during the husy Christmas period and didn't promise anything that wasn't possible. Great quality too for... Toon meer
I came across this brand on Instagram and their unique style of the Reflective Tracksuit caught my attention straight away. I spoke to the staff in the direct messages as I was having trouble finding... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
[We create the trends]
Contactgegevens
Verenigd Koninkrijk
- Support@bvali.co.uk
- bvalimmxx.com
3,6
Gemiddeld
51 reviews
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Order over a month now can't receive my…
Order over a month now can't receive my package not happy about that 😒 very upset
24 november 2022
Antwoord van BVALI
Hi Whilby,
Your order contained a pre-order item and will be dispatched on the date mentioned in the product description.
Order hasn’t arrived
parcel hasn’t arrived and tracking reveals nothing about where parcel is. They don’t answer their emails, really disappointed about this company and its first time I’ve used them. Never again!!!
30 november 2022
Antwoord van BVALI
Hi KazzaP,
I would like to start by apologising for the delay, this was due to the courier Royal Mail staff going on strike as you can appreciate this has caused delays for all our orders and we will keep you updated once we have heard back from Royal Mail.
Poor customer care
Item ordered on the 27th November, the tracking only tracks to the 28th November. Have emailed Bvali twice but have had no reply despite their website states 2-3 day’s delivery. I have taken into account it was the weekend but I have still not received my item. I will be requesting a charge back from my bank I’m gutted I didn’t review this website before I ordered due to their lack of customer care.
27 november 2022
Antwoord van BVALI
Hi Shelley,
I would like to start by apologising for the delay, this was due to the courier Royal Mail staff going on strike as you can appreciate this has caused delays for all our orders and we will keep you updated once we have heard back from Royal Mail.
U guys take long to deliver
4 december 2022
Excellent service quick delivery and…
Excellent service quick delivery and good quality
26 augustus 2022
Bad services
Bad services did not want a e card from you a return is a return you have no returns address on your webisite northing
26 augustus 2022
Antwoord van BVALI
Hi Dee008,
Please refer to our returns policy which states that all returns will be refunded to a e-gift card.
When I contacted the support service…
When I contacted the support service about getting an exchange or last resort a refund for the clothing I got, the vibe I was giving was like they don’t want me to return it and the customer service wasn’t that great. And also my parcel didn’t come with no paperwork at all which is pretty unusual if I’m honest
11 mei 2022
Antwoord van BVALI
Hi Carlton,
The item you requested for was out of stock, we suggested you may return the item to us and we can process a refund in line with our returns policy.
We are more than happy to process your return, please let us know how you would like us to proceed.
Excellent service!
I had ordered especially for my son.
He was very pleased with delivery. I am ery pleased with the service and quality of the items I ordered. Prompt delivery. I fully recommend.
22 maart 2022
good quality tracksuit the bottoms are…
good quality tracksuit the bottoms are 10/10 would definitely purchase more of the bottoms to go with my balenciagas.
only thing is the tracksuit top comes short on the arms but i dont mind.
13 februari 2022
It was perfect
2 februari 2022
Poor customer satisfaction
I purchased a pair of jogging bottoms from this company and tried to exchange them for a different size as they were too big. The item took over a week to arrive which could have been due to slow postal service which is totally understandable (covid etc). After returning them the following working day, I received a reply saying my refund would not be accepted as the item was damaged. I tried the item on for just 1 minute before realising it was too big for me. Would highly recommend not purchasing from this retailer as there is a chance your return may not be fulfilled if the item is not what you expect. I have given a 2 as the item actually looked nice and I did want to keep it but a size that fit me properly.
31 januari 2022
Review zonder uitnodiging
Antwoord van BVALI
Hi Aamir,
Please refer to our returns policy which states that all returns must be returned in the original condition they were sent out in.
Unfortunately on this occasion the return requirements was not met.
Excellent quality and service
Excellent quality and service, will definitely shop again. Thanks
29 januari 2022
Review zonder uitnodiging
Excellent quality Tracksuit bottoms.
Excellent quality Tracksuit bottoms.
Fast delivery, Great service
19 januari 2022
Great service and product
Great service and product. Would recommend and use again. Thank you to all at Bvali
17 januari 2022
I ordered a large but I was sent a…
I ordered a large but I was sent a medium. And it can’t fit me
8 januari 2022
Antwoord van BVALI
Hi Abdiwahid,
I have checked your order and can see you have ordered a medium and the correct size was sent to you.
If the item does not fit, I have requested for one of our customer service team members to email you to advise you on how to return.
Excellent quality and service standards
7 januari 2022
100% I love that
6 januari 2022
It was nice stuff and delivered in time
5 januari 2022
Superbe 👍🏾
4 januari 2022
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