Bydautomotive Reviews 5

From start to finish, BYD Osborne Park successfully managed to remove any excitement over purchasing a new vehicle at every step of the process. After ordering a Sealion 5, I waited for weeks for some kind of communication that things were moving along. My sales agent Ran was kind but useless. Assistant manager Louie never called me back after our initial conversation, despite saying he would so the buck ended there. Manager Yemi didn’t bother to get back to me at all, choosing his 9am morning meeting over helping out a paying client. Without my constant follow ups, I would have had no idea where the vehicle was at. They are purely there to get a sale, with zero professionalism. Phone calls that were never returned, messages left on read, promises that were never fulfilled. “Delivery” meant driving 30 minutes to Wangara to pick up my vehicle because no one was going to go the extra mile to make sure their customer was happy. The icing on the cake is when I was finally able to pick up my new vehicle, I waited 35 minutes past the pick up time for Osborne Park’s sales assistant Ethan to finally decide to show up and ‘excite me’ on my new purchase. What an unprofessional joke. No shiny bow on my new vehicle, no sharing of excitement. They’d gotten their sale and moved on. I would give zero stars if I could, but they can take the 1 star and wear it as an award for providing the worst customer experience for a $40,000 purchase of their lives. The worst part? They got their sale and I’m another completed number in their system. BYD - Beyond Your Disappointment

Great car. I have no need to tow 3.5T and most people dont. Driveability on the road is amazing and nothing comes close except for a $160k Ram with air suspension. Bargain price for a great car.

Great car, shame about the after sales service. In fact, even the pre-sales was dodgy given the sales person insisted on taking a photo of not just my licence but my medicare card before my test drive. SO DODGY! I have now been waiting 3 weeks for my app to be activated. I keep getting given a different time frame and no one seems prepared to take ownership of the issue. What's the most infuriating thing is that I am the one calling for an update, the communication from BYD is non existent.

Avoid BYD. I had such a sour experience.
Avoid this place and BYD. The way they do business is very questionable. I placed an order online, then without anybody telling me, they changed the contract, removed the discount and inclusions, and sent it for me to sign.
Then I searched the web for BYD complaints and I think I dodged a bullet. They have a really bad reputation for customer service, which I have experienced.
Just Google "Why BYD customer service sucks in Australia"