Bylunasandals Reviews 

I would leave a minus if I could!!
Do NOT waste your money of this scam company....they won't reply to emails, won't refund and their shoes are cheap and nasty, NOT leather nor orthopaedic, sizes not correct as they are way too small!!
So stuck with this garbage and can't get my money back, I am going to report!

SCAM WARNING: AVOID By Lunas Australia / Bylunasandals at ALL COSTS! – seemingly NOT an Australian Company, FAKE Quality, ZERO Customer Service

My experience with By Lunas Australia (also operating as Bylunasandals) has been nothing short of a complete rip-off and a shocking demonstration of deceptive business practices. Like countless others, I feel utterly conned. This isn't a legitimate shoe business, in my opinion.

Let me break down why you should **NEVER** buy from them:

* **Product Quality is DISGRACEFUL – It's All Cheap Plastic!**.
* Despite their claims of "leather" or "orthopaedic" features, what you receive is overwhelmingly described as **"plastic," "synthetic," or "PVC"** with "not a tiniest amount of leather in them". They are "cheap and nasty", likened to "$2 shop plastic" or being worse than Kmart quality.
* Products arrive with a **"strong, offensive chemical smell"** that makes you want to "throw up" or requires airing out.
* Construction is abysmal: stitching comes undone on unworn boots, soles "won't even bend", and straps break on first wear. Some items start "falling apart within 2 months".

* **NOTHING Like the Advertised Pictures – Bait and Switch!**.
* The actual product **looks "nothing like the advertised pictures"**, appearing as a "cheap knock off" with a "cheap finish".
* Items are delivered "squashed," "bent in half," "completely crushed flat" in plastic bags instead of proper shoe boxes. You might even receive the incorrect color.

* **Sizing is Consistently WRONG – Plan to be Disappointed!**.
* Shoes are **"significantly smaller than labeled"**, often by 1-3 sizes, making them unusable. Some arrive "without any size on them" at all.

* **False Advertising and Deceptive Sales Tactics – A Permanent "Sale" Scam!**.
* Their advertised "50% off for '1 day only'" or "closing down sale" is a **perpetual lie**, running for months. This is a tactic to avoid refunds by claiming "no refunds on sale items".
* They are **NOT an Australian company**. Products ship from overseas, like Hong Kong or China.
* Accusations of false website reviews are rife.

* **Customer Service is a NIGHTMARE – You Won't Get Your Money Back!**.
* They **flat-out refuse full refunds**, especially for "sale" items, directly contradicting their "30-DAY MONEY-BACK GUARANTEE".
* They demand you **pay for return shipping and/or a "handling fee"** for exchanges, even for faulty goods. One customer was offered a "free" replacement but had to "order and pay the shipping".
* Communication is non-existent: repeated emails and texts go unanswered, emails bounce back, and some customers have even been blocked.

* **Delivery Issues – Don't Expect Your Order to Arrive!**.
* Orders take **"weeks or even months to arrive"**. Many orders "never arrived" at all.
* They provide **"fake" or "invalid tracking numbers"** that "doesn't exist".

This company is knowingly taking money for products that are drastically misrepresented, often unusable, and frequently not even delivered. They then implement a policy designed to deny refunds, making it impossible to exercise your consumer rights. This conduct is deeply unethical and appears to violate Australian Consumer Law.

**My strong advice:** **DO NOT purchase anything from By Lunas Australia or Bylunasandals!** They are a **total scam** and you will regret it. If you have already fallen victim, immediately contact your bank to dispute the charge or, if you paid via **PayPal, lodge a dispute** – many have had success getting their money back through PayPal's dispute process.

Think of it as buying a beautifully wrapped gift, only to open it and find a broken, smelly toy car instead of the promised expensive gadget, and then being told you can't return it because it was "on sale." Your money will be down the drain.

This review was compiled from my experience, is my opinion, and provided in the public interest.

Same as all the other reviews I have just found, that are nothing like the reviews on their website. I ordered a size 7/40, have been given size 5/38. The exchange policy excludes any sale or discounted items. I purchased my boots on 2nd July in the 'closing down' sale. Over 2 weeks later, same sale, same discount. Really disappointed. What a total waste of $100. If I could rate them zero, I would. Do not purchase any items - total scam!!!!

Unfortunately I felt conned by the company.
They said they had 50% off for "1 day only" and were "closing down". They are still advertising this months later.
Be prepared for the shoes to be of relatively poor quality. They are very light and I'm concerned they will fall to pieces if they get wet.
The main thing about them though is that the company says they welcome reviews but there is nowhere to write a review on their official company website or page. This tells me that the reviews you see on the official site must be written by employees of the company itself

SCAM WARNING- This is supposedly a family own and run Melbourne store. I tracked my items coming in to Australia. I received a cheap knock off of the shoes in the picture. They are at least 3 sizes smaller than i ordered but couldnt say exactly as the shoes have no tags at all. The shoes are that plasticy material and terrible quality stitching. Reached out for a refund but because the whole site is having a '50% off closing down sale' they wont refund sale items. This site is a scam. BEWARE!

I was looking forward of a pair of orthopaedic leather boots. I ordered a size 43 from my normal 41. On receiving them I found that they are not leather and I couldn't even slide my feet into them.
I tried to get a refund. I was told a refund is not available as they are on sale. They offered a free pair if I paid for the postage. So I not only loose the money I paid for them but on top of that I have to pay postage for a pair which probably won't fit either. I was told they will look into the matter but that was a week ago.
Stay away from them

Yesterday received boots in some plastic bag and couldn’t believe my eyes when I saw it.
Quality, smell, everything is a pure scam,
Don’t buy anything from them.
To embarrassed to show them to my family, boots are in the rubbish bin now.
Should’ve read reviews before buying it.

I have had the same experience as so many others. My boots didn't arrive for weeks and were scrunched in a plastic bag when they did. They were about 2 sizes too small and was told they would send me a new pair for $30 shipping. They gave me a code of 50off to use at checkout bcos I had to make a new purchase. I tried this code multiple times and it didn't work. Now I can't get a response from them. I'm so angry! It's now 12/9/25 and I still haven't had a response from this disgusting company. I can't wait until they finally close so they can't rip anybody else off!

Definitely a scam. I ordered mine and they took weeks to arrive. They are definitely not leather, not orthopaedic. They don't even look nice. DO NOT BUY FROM THIS SITE.

Absolute fakery in action. Sold as an Australian store. Hong Kong rubbish
FAKE WEBSITE SELLS FAKE SHOES THAT ARE NOT LEATHER.
I OBTAINED A FULL REFUND THROUGH PAYPAL AND LUNAFAKESANDALS SAID I COULD KEEP THE 2 PAIR OF PLASTIC NON LEATHER BOOTS. They went straight in the bin!!!!!

Can't believe I didn't read the reviews before buying. Expensive mistake. These shoes are going straight in the bin.

Exactly as the other reviews. NOT orthopedic, NOT leather, and to say there is hand stitching is just a joke. They are made from PVC or some other horrible material. The insert soles are nothing and they are just disgusting.
I am so annoyed I didn't check these reviews before ordering. Their website is bloody good to look at but a complete scam. They state 'closing down, last day sale ... blah blah blah'. It's all rubbish and I reckon the product reviews are scammed too.
I contacted them to request a refund for the boots (happy to return them if they provide a shipping label) - they said 'as stated on website we cannot refund sale items'. Problem is they are ALL always on sale.
Fortunately I paid via PayPal and put through a dispute. PayPal has refunded in full. So IF you still want to give them a go, make sure to pay this way. There was no way the company was going to refund me.

Experienced basically what everyone else has.
They are simply scammers who sell $2 shoes for $50, that's if you get them.
Just stay away from them.
Plenty of other shoes out there that are genuine.
STAY AWAY!

Scam! Ordered leather orthopaedic boots, which turned up on plastic bag 3 weeks after ordering, and are neither leather or orthopaedic. Won’t buy from them again and urge others to research before buying. My stupid mistake hopefully won’t be repeated.

Not Australian products. You can buy “their” shoes on Temu for a fraction of the price. Total scammers.

False advertising. Low quality cheap plastic. Complete ripoff.

Tried to communicate with company about non delivery and a Tracking number that did not exist. Very substandard computer generated reply.
A week later shoes suddenly turned on my doorstep in a plastic bag, shoes squished out of shape and extremely poor quality.
No point seeking a refund as they were "on sale"
My advice :"BUYER BEWARE"

The tracking number was wrong. Emailed the company no reply.No boots. A week later I got an email to review the product. No boots.

Don’t buy from this company. They are not an Australian company.

The goods are shipped over and the quality is very poor. My shoes arrived with faults in them.

They will not refund they only said they will send me a brand new pair of my choice and I must pay shipping, which is $30 because they ship from overseas.

Don’t be fooled. The quality is well below parr and not worth $5.

They well not resolve a dispute and will not refund for faulty products.

I ordered 2 pair of mens joggers and received the incorrect size. I was told that "Sale" items generally weren't returnable. There was nothing on their web page to advise customers of this. I was offered to choose another product but had to pay for shipping & handling. I refused. All I want is to receive the goods I paid for. I even offered to pay for the return postage. Be very wary of this Chinese company. This sort of trade practice would not be permitted in Australia. No wonder Chinese companies are getting a bad reputation. Unfortunately I thought the product looked value for money and nice styling.