It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Toon meer
Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.
Bedrijfsgegevens
- Fabrikant van diepgevroren levensmiddelen
- Voedselfabrikant
- Voedselproducent
- Voedselproductenleverancier
- Diepvriesvoedingswinkel
- Maaltijdbezorging
Geschreven door het bedrijf
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Contactgegevens
2 McNicol Drive, NW107AW, London, Verenigd Koninkrijk
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Uitstekend
2K reviews
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I love the fish pie and veggie lasagne
I love the fish pie and veggie lasagne. Prawn curry too spicy for me, shame. As a non-meat eater I would like to see a couple more fish dishes and a couple more vegetable dishes (not pasta).
31 oktober 2025
Antwoord van byRuby
Hi Mauryne,
Thanks so much for your review, it's great to hear you've enjoyed the fish pie and veggie lasagne. Great feedback re. veggie dishes, we'll keep this in mind!
All the best,
Milly
I sent 3 of my friends byRuby bundles
I sent 3 of my friends byRuby bundles. Two of whom have just had babies and one who is recuperating after an accident. They could not have been thrilled and said the food was beyond delicious and a real weight of their minds. Thank you!
30 oktober 2025
Antwoord van byRuby
Hi Alice,
That's really wonderful to hear, thanks so much for reviewing and i'm delighted that your friends found our food a help during a tricky time.
All the best,
Milly
Tasty, easy, good value
I'd had my eye on ByRuby for a while, and had pleasant email exchanges with them, but didn't get to try their food until Ocado had some dishes on offer. So tasty and, for me, far nicer than the other brands I've tried, chilled or frozen. I decided to buy direct using a new customer offer and bought the Classic and Comfort bundle. We're happily working our way through them. I'll certainly be restocking.
12 november 2025
Review zonder uitnodiging
Antwoord van byRuby
Dear Dawn,
That's brilliant to hear, I'm delighted that you've enjoyed the food and you're working your way through your bundle happily. Which is your favourite?
All the best,
Milly
The meals are very tasty and fresh and…
The meals are very tasty and fresh and the ingredients are of very good quality.
30 oktober 2025
Antwoord van byRuby
Thank you so much for the lovely review Patricia, delighted you have enjoyed everything
Just had my first ByRuby meal…
Just had my first ByRuby meal (shameful).
Purchased in Booths supermarket, this product is outstanding. We had the Prawn Curry, great flavours and plenty of delicious prawns.
We will definitely be enjoying more in the weeks and months ahead. Very well done Ruby and Milly!
Andrew B
7 november 2025
Review zonder uitnodiging
Antwoord van byRuby
Hi Andrew (Brook?),
Delighted you enjoyed the prawn curry, I love that recipe so much. Hope you try some others and enjoy equally x
Antwoord van byRuby
What a lovely review, thanks so much!
Delicious meals!
Bought a few of these meals to help with cooking while moving house, and i must say they taste home cooked and are absolutely delicious! Will definitely buying every few weeks.
22 oktober 2025
Review zonder uitnodiging
Antwoord van byRuby
So pleased that the food was a help, delighted you have enjoyed everything. We have a subscription service if you'd like to set up a regular delivery.
All the best,
Milly
Excellent delivery process and always…
Excellent delivery process and always happy with my favourite recipes
22 oktober 2025
Antwoord van byRuby
Hello John,
This is great to hear, thanks so much for your feedback!
Milly
Absolutely delicious pies!
My order arrived on time, it was well-packed (with reusable insulation which I use in the garden around the base of plants) and the pies were delicious. Great customer service - thank you.
22 oktober 2025
Antwoord van byRuby
Hello Sue,
Delighted you have enjoyed the food, thanks so much for the lovely review and comments on customer service, that's great to hear!
Milly
As I near 90 years of age I often…
As I near 90 years of age I often search for top quality ready meals. I tried a few of 'byRuby' meals and found them rather dry and disappointing.
I am personally happy to pay more for quality. Charlie Bingham's brasserie range is more like it. Despite rather silly reviews in the media I believe that there is a good market for quality ready meals.
3 oktober 2025
Antwoord van byRuby
Hello David,
Many thanks for your review, sorry to hear that you found the dishes a bit dry. I wonder if your oven is particularly hot?
All the best,
Milly
Highly recommend the Vegetarian…
Highly recommend the Vegetarian lasagne, absolutely delicious and what a result after a long day at work with Autumn setting in I will definitely pop a few more in my freezer!
1 november 2025
Review zonder uitnodiging
Antwoord van byRuby
Dear Fi,
What a lovely review, thank you very much and I'm delighted that you have enjoyed the veggie lasagne.
Milly x
Antwoord van byRuby
Hello Bob,
Very sorry to hear that you didn't have a good experience. I will drop you an email on this.
Best,
Milly
My first order did not arrive and they…
My first order did not arrive and they kindly replaced it.The food is healthy and delicious,I am going to increase my order as I am having chemotherapy and find the meals appetising whilst my appetite is reduced,I just wish there were more vegetarian options .
16 oktober 2025
Antwoord van byRuby
Hello Sandra,
Thank you so much for your review and i'm delighted that we are managing to help you eat well during a difficult time. Great feedback re. vegetarian dishes, I will bear this in mind as we develop our recipes.
Milly
Delicious and high quality meals
Delicious and high quality meals. Great customer service
16 oktober 2025
Antwoord van byRuby
Hello Hannah,
This is wonderful to hear, thanks so much for the review!
Delivery was a gift and it was a week…
Delivery was a gift and it was a week late. Only organised when I chased it. Three "please review us" emails is too many.
9 oktober 2025
Antwoord van byRuby
Hello Andrew,
I'm very sorry for the lateness of your order but delighted that you got it in the end. Apologies for the frequency of the review requests, I will be sure to look into this.
Milly
Antwoord van byRuby
Thank you Sheila, delighted you've enjoyed the food!
Antwoord van byRuby
Hello Brian,
Thank you for your review and I'm sorry to hear that the ByRuby meals weren't to your taste. I would be grateful of any other feedback. I will drop you an email on this.
Thanks!
Milly
Delicious veggie meals!
3 oktober 2025
Antwoord van byRuby
Hooray! That's great to hear, thanks so much for your lovely review
Great company
I contacted byRuby customer service and got a prompt and very helpful response. I subsequently placed an order and was really happy with the easy delivery, tasty food and eco-friendly packaging!
18 september 2025
Antwoord van byRuby
I am so delighted to hear this, thank you so much for taking the time to review
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.