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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Toon meer

Beoordeeld met 4 van de 5 sterren

Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover

Beoordeeld met 5 van de 5 sterren

Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Toon meer

Beoordeeld met 5 van de 5 sterren

Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.

Bedrijfsgegevens

  1. Fabrikant van diepgevroren levensmiddelen
  2. Voedselfabrikant
  3. Voedselproducent
  4. Voedselproductenleverancier
  5. Diepvriesvoedingswinkel
  6. Maaltijdbezorging

Geschreven door het bedrijf

Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.


Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

2K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft 91% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

I love By Ruby …

I love By Ruby and always like to have a supply in my freezer . Tasty and well above average frozen meals . We all enjoy them 🙌

28 april 2025
Logo byRuby

Antwoord van byRuby

We love customers like you, thank you Heather!

Beoordeeld met 5 van de 5 sterren

Great food and tasted like home…

Great food and tasted like home cooking. Would like more choices

11 augustus 2025
Logo byRuby

Antwoord van byRuby

Thanks so much for the feedback on choice, we always try and do our best with what we make and don't want to outstretch ourselves and compromise on quality. Delighted you have enjoyed the food

Beoordeeld met 5 van de 5 sterren

Excellent food

Excellent food, nowhere near similar to a regular ready meal as they taste homemade! We love having them as a treat when I don’t feel like cooking and the portion size is very generous too.

11 augustus 2025
Logo byRuby

Antwoord van byRuby

Just what we are trying to achieve. We only use ingredients you would have at home so the food should taste like homemade. Thanks for your kind review Lynley

Beoordeeld met 3 van de 5 sterren

Terrible

Terrible, first delivery cancelled then 4 items out of 11 ordered turned up 2 minutes later defrosted.Not impressed.You should stop using DPD.

11 augustus 2025
Logo byRuby

Antwoord van byRuby

Hello Suzanne,
Thank you for your message and review. I can see that we replaced this order and I've reported it to DPD. I hope that you have enjoyed the food subsequently.
Very best wishes,
Milly

Beoordeeld met 5 van de 5 sterren

Delicious food and well prepared

Delicious food and well prepared. Clearly a lot of love getting this put together. Highly recommended

23 juli 2025
Logo byRuby

Antwoord van byRuby

Hello Fen, I'm so delighted you can taste the love we put into the food. We try really hard and lots of work goes into every single handmade dish so I'm really pleased you can taste the difference

Beoordeeld met 4 van de 5 sterren

Tasty and nutritious.

We liked almost all the food delivered. These are our comments:
Taste 10/10
Delivery 10/10
The texture of the Chicken tikka masala was slightly undercooked.

16 juli 2025
Logo byRuby

Antwoord van byRuby

Thanks so much for your review Douglas, we'll take a look at the chicken, I wonder if you might have needed to heat it for a little longer. Ovens can vary enormously.

Beoordeeld met 4 van de 5 sterren

The food was very tasty

The food was very tasty. However 2 out of 5 trays were sqashed which meant the packaging had split open.
The delivery box the trays were packed in was intact.

23 juli 2025
Beoordeeld met 1 van de 5 sterren

Sorry, but I am here again

Sorry, but I am here again. Another disappointing Fish Pie to wade through. The packaging says 'Generously filled with sustainably sourced Smoked Haddock 6%, Cod 7% and Salmon 7%'. 20% of the Fish Pie is Fish, really. That is not 'Generously'. My Fish pie had less Fish than even that and this is the third time I have complained about the lack of Fish. I have read all the reviews on Trust Pilot about myRuby products and the overriding complaint is not enough main ingredient. This is a fundamental problem and you need to listen to your customers otherwise you will not have any.

13 augustus 2025
Review zonder uitnodiging
Beoordeeld met 2 van de 5 sterren

The delivery box was solid BUT contents ruined

The delivery box was solid . On opening the brown wrapping paper was damp ; as was the outer cardboard sleeves of the meal pots !!! On uncovered further I found the Boeuf Bourguignon cellophane wrapper was open and defrosting ! I sent e mails and photos…. But no reply?? Still awaiting reply to this correspondence…. I have previously ordered food and told many family and friends about ‘ BY RUBY ‘ …but no more !!!

16 juli 2025
Logo byRuby

Antwoord van byRuby

Dear Harry

So sorry to hear you have had this poor experience with your delivery. We have not however received any emails from you - I have checked our entire customer service database via your name and your email address. Do drop us an email at orders@byruby.co.uk and I will look into this as soon as I can

Kind regards

Alice
Customer Service Manager

Beoordeeld met 3 van de 5 sterren

Issues with packaging

I have yet to try the meals I ordered (which were paid for using a voucher that was gifted to me by a friend as I recently suffered a bereavement) but I was disappointed with how they arrived. The food had already started to defrost as the packaging was insufficient in keeping them frozen, which in turn meant that the box had become wet and was collapsing. The package was left on my doorstep even though I was at home and I brought it in within 10 minutes of it being delivered once I realised that it was there.

24 juli 2025
Review zonder uitnodiging
Logo byRuby

Antwoord van byRuby

Hi Louise, so sorry to hear that your meals arrived with you in such a poor state. This is not at all what you should expect from us. If you could drop us an email at orders@byruby.co.uk with details of all the dishes affected, I will look into this for you as soon as I can. We will also make sure we put this right for you.

Beoordeeld met 5 van de 5 sterren

ByRuby is the best

ByRuby is the best. So lovely to be able to gift such delicious and wholesome meals to our friends. We live in another country and I would love to be able to hand deliver home cooked meals, but as I can't, this is the next best thing.

23 juni 2025
Beoordeeld met 3 van de 5 sterren

Very average meals for the price and…

Very average meals for the price and low on flavour, quite bland

30 juli 2025
Review zonder uitnodiging
Logo byRuby

Antwoord van byRuby

Hi Sarah
So sorry to hear this - the meals should be full of flavour - if you could drop us an email at orders@byruby.co.uk I will look into this for you

Kind regards

Alice
Customer Service Manager - By Ruby

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