I was looking for a wine my wife had bought with two good friends in a restaurant that she really liked. It is not generally available in supermarkets etc but I found it on bythebottle at a decent pri... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Website is well laid out and easy to use as was the ordering process. Prices are very reasonable and in some cases better than anywhere else. Delivery through DHL, was very fast and all items extr... Toon meer
Ordering was easy, good selection, delivery was quick. Website said free delivery over $75 but then when you got to checkout you still had to pay due to area codes - a bit misleading. All in all a goo... Toon meer
Great value rapid deliver time. Albeit I was one botyle short from initial order. This was dealt with same day .progress of error I was kept updated. Great service would recommend.
Bedrijfsgegevens
Geschreven door het bedrijf
bythebottle.co.uk is a premium spirits and drinks store that allows you to find your perfect bottle for any occasion. For gifting, collecting, or for simply enjoying on a Friday night, buy your bottle at bythebottle.co.uk.
Contactgegevens
32 Glasgow Road, Blantyre, G72 0JY, Glasgow, Verenigd Koninkrijk
- 01698727777
- hello@bythebottle.co.uk
- bythebottle.co.uk
4,3
Uitstekend
150 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
They messed up the order but made it…
They messed up the order but made it right very quick, flexible customer service, understanding and customer friendly.
16 maart 2023
Fantastic customer service I was so…
Fantastic customer service I was so impressed. Thank you
20 maart 2023
Easy to order
Easy to order , good price for items purchased and delivered fast. Will use again.
7 maart 2023
Order went really well quickly…
Order went really well quickly delivered delighted with product
14 maart 2023
I never received my order
17 december 2022
Had stock when others did not
Had stock when others did not. Price was good, delivery prompt.
28 februari 2023
Excellent packaging for a fragile item
20 januari 2023
Order placed 12th Dec
Order placed 12th Dec. No idea where it is at the time of writing (29th Dec)
29 december 2022
Antwoord van bythebottle.co.uk
Hi John. Thanks for leaving your review.
We are very sorry your order has not made it to you yet. All of our December orders have been collected by our courier DHL. Specifically your order was collected on 15th December and is in their delivery network.
However, DHL are currently struggling with an enormous back log of deliveries caused by many factors out with bythebottle.co.uk's control. This includes, but is not limited to seasonal volume within their delivery network, staff sickness (rife throughout the UK), and industry wide strike action, resulting in a larger than usual strain on DHL's network.
Whilst we appreciate this has been very disappointing for you, it is also extremely disappointing for us as a small business just starting out (we only launched bythebottle.co.uk in November). Our couriers back log and lack of clarity is affecting all of our customers, and it makes us look terrible.
I believe, outside of the festive season and the current courier mayhem, we do offer a much better service than the one you have received with us, and would be very grateful if you will give us another chance in the future, and possibly revise your 1 star review if you see fit.
In regards to your current order, we are doing everything we can to try and get information from DHL in regards to where your order is.
Again, I can't stress how much we apologise for this quite frankly rubbish situation.
Kind Regards,
bythebottle.co.uk
False advertising
They advertised (by picture) a bottle of gin, which is hard to find and instead sent me a different, widely accessible bottle with the same name. Conveniently charging me the cost of the advertised bottle, which is much more than the one I received.
22 december 2022
Antwoord van bythebottle.co.uk
Hi Jack, Thanks for leaving your review.
We understand your frustration concerning this issue, but I assure you we absolutely never intended to falsely advertise this product to you. The error we made is simply uploading the wrong product information to the product we have in stock because. This happened because there are two different "Blind Tiger" Gins on the market.
Unfortunately mistakes do happen as has happened here. As explained to you in the email we sent you on 28th December, this was simply an honest mistake and you are more than welcome to return this product to us completely free of charge for a full refund. We have also issued you what we think is a generous discount code to use in future if you so wish. Please, if you have not received this email, let us know and we can resend it to you.
In regards to the price of the product, all of our prices are based on our cost price in the stock system we use, and is the correct price for the product sent to you. Again, I stress there was absolutely no intention to deceive you in any way regarding the price of the product.
Taking the above into account, I do believe your 1-star review is extremely harsh given our prompt response and proposed resolution to the issue, and would kindly ask you to reconsider the star rating you have given us.
Kind Regards,
bythebottle.co.uk
My shipment never arrived
My shipment never arrived. Pour communication between the seller, still haven’t received an update 4 days after the shipment should have arrived.
13 december 2022
Antwoord van bythebottle.co.uk
Hi Dan. Thank you for leaving your review.
As I'm sure you can appreciate, we are having massive issues with our courier DHL. All of our customers orders have left our warehouse and are now in the hands of DHL. Specifically your order was picked, packed and sent to DHL no later than 2 days after you placed the order. As you rightly say, you should have received the order on day 3 as we use DHL's "next day" service.
Unfortunately, DHL are currently struggling with an enormous back log caused by higher than usual seasonal delivery volume, high levels of staff sickness (rife throughout the UK), and industry wide strike action resulting in huge excess strain on DHL's network. As such, many of our customers orders are "delayed" within DHL's network, with DHL giving little clarity concerning expected delivery days or parcel location at any one time.
Needless to say, this is extremely frustrating for us as DHL are ultimately letting down our customers. As a small business, just starting out, this reflects very poorly on our service.
I do believe outside of current struggles with DHL, we can, and do provide an excellent service to our customers. I would appreciate if you take the above into account and look to give us another chance in the future with the possibility of rewriting your 1 star review as you see fit.
Again, please accept our utmost apologies, and have an excellent Christmas and New Year.
Kind Regards,
bythebottle.co.uk
Antwoord van bythebottle.co.uk
Hi Craigie,
We are thrilled to hear you had a positive experience with our service. Please swing by our site again anytime for new product launches and occasional promotions.
Have a great Christmas,
bythebottle.co.uk
I don't have my order.!!!!!
I don't have my order.!!!!!! Probably not your fault but I have had to buy extra presents to replace these items for Christmas... Not a cost I expected and I will two bottles of spirit in the New Year that I don't need or want...
22 december 2022
Antwoord van bythebottle.co.uk
Hi Maxine. Thanks for leaving your review.
We are very sorry your order has not made it to you yet as it is a Christmas present. All of our customers orders have been collected by our courier DHL and are in their delivery network. However, DHL are currently struggling with an enormous back log of deliveries caused by many factors out with bythebottle.co.uk's control. This includes, but is not limited to seasonal volume within their delivery network, staff sickness (rife throughout the UK), and industry wide strike action, resulting in a larger than usual strain on DHL's network.
Whilst we appreciate this has been very disappointing for you, it is also extremely disappointing for us as a small business just starting out (we only launched bythebottle.co.uk in November). Our couriers back log and lack of clarity is affecting all of our customers, and it makes us look terrible.
I believe, outside of the festive season and the current courier mayhem, we do offer a much better service than the one you have received with us, and would be very grateful if you will give us another chance in the future, and possibly revise your 1 star review if you see fit.
In regards to your current order, when it eventually is delivered to you, you are more than welcome to file a return for the items if you no longer need them. You have 14 days after the day of delivery to return the items hassle free.
Again, I can't stress how much we apologise and wish you and yours a very happy Christmas when it comes.
Kind Regards,
bythebottle.co.uk
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.