Byway Reviews 

Byway are exceptionally helpful with initial planning and then responsiveness throughout. We wanted to change a hotel at the last minute and they sorted that immediately. We did a train tour of the Highlands and Islands of Scotland and loved the way that the smaller trains allowed wonderful views of this amazing landscape.

Having now 'had a go' at Interrail, I would not risk booking a holiday like this again, without booking through Byway. Especially if it is a short trip.

The booking process was very efficient and clear and everything worked very well.

However, through no fault of Byway our sleeper train (a key component of our trip) was cancelled by the train operator two hours before we were due to board. We were only taking a week away so had the potential to really impact negatively on the whole trip.

But Byway were on the phone to me immediately to sort everything out as soon as they were notified. It was a busy Friday evening and options were limited but within an hour or so of being notified we had new train tickets issued and a very nice hotel booked in Cologne to split up the journey. This was very reassuring as I was travelling with a child and being stranded in Amsterdam on a busy Friday night would not have been ideal. All train bookings made for us were first class or higher, honouring fully the upgrade we got at the time of booking (business class in the case of one train which was very comfortable). They were easy to contact through WhatsApp and were quick to respond. They even called the hotel to request a take away breakfast as we had an early train the next day. Due to the cancellation we needed an extra day on our interail pass and they sorted all of that out. They also called interail to sort out a problem due to me not properly cancelling a travel day (the interail app resulted in a bit of head scratching while you get used to it and I'm reasonably tech savvy). Had it not been for them I would have needed to spend hours on the phone sorting this all out which would have ruined the holiday and more so, likely cost me hundreds of pounds of extra fees. Instead I was able to get on and enjoy the holiday knowing that Byway were sorting everything out for us. I highly recommend them and I will, without a doubt, book through them again.

The hotels were decent (Austria Trend in Vienna and Salzburg) and special mention to the Swiss Night by Fassbind which was lovely (and more importantly with a child in tow, had a smart TV with Netflix!)

Extra thanks to Jay, Hebe and Liv at Byway who all worked hard to make our special little holiday a success! We'll see you again soon.

Rachel and Rose

It was a refreshing change not to have to rely on airports and flights for our summer holiday. The itinerary Byway suggested was spot on in terms of how many days in each place and we loved the variety over the 2 weeks. Highly recommend Byway as a company. Their WhatsApp support over the holiday was reassuring. We will definitely use Byway again!

We have just returned from our third byway trip. Three and half weeks to Puliga. From the initial help with planning, brilliant suggestions for places to stay, great hotels and the reassurance of the WhatsApp groups support while we were away, we could not have had a better experience. Highly recommended.

From the beginning to the end, the team at Byway are very helpful, patient and friendly. First time using a company like this, no airports, lovely!! Everything went smoothly and knowing that there was help or advice at the end of the phone/WhatsApp gave us peace of mind. Not needed as it all went smoothly. Travelled to Paris, Naples, Amalfi, Florence, Milan and Chambery!! Superb!
Thank you to the Byway team
Will definitely be booking next holiday with Byway.

Byway was great. Our first rail vacation. We toured the Scandinavian countries. We had a fantastic time. Byway did an excellent job planning all our train rides and accommodations. They were extremely responsive when I reached out. Highly recommend this company for your rail vacation.

This was our first time using Byway travel. It took away the stress of co-ordinating travel and hotels that we had previously done. We had a great trip to Italy and will definitely use again

I had a great time walking in the Cairngorms and near Inverness. Up on the sleeper train - great experience. All very well organised, and when Scotrail cancelled the first class service from Inverness to Edinburgh, Byway sorted out the refund of the difference in fare for me without me having to do anything apart from letting them know.

Our second time travelling with Byway, another great flight-free holiday. Well organised, clear communication and smooth stress free travel.

A fascinating trip to Ravenna put together by Byway, with half a day in Milan on the way back. Our initial train to Paris was delayed so we missed the connection to Basel, and the Byway staff immediately organised a different itinerary for us.

Se adaptaron a mis deseos y curcunstancias

Used Byway on the recommendation of a friend, and would do so again. Process was easy, liked being able to choose the hotels from a suggested list. When there were problems in delayed trains the UK team were quick to support.

This is our sixth trip with Byways. Just love the freedom of seemless train travel tailored just for us . Our trip was to the Swiss/Italian lakes , beautiful scenery along the way as well as at our destinations, fabulous hotels and great tips for while we were there . We had to change a train last minute and Byways came back within minutes to do this for us. The only problem was the holiday wasn’t long enough ! We’ll be booking again , thanks Byways !

Our 2nd Byways journey and really they can’t be faulted. Excellent communication when discussing and planing route. We visited Innsbruk,Saltzburg,ViennaCologne and Aarchan in 12 days. All had their own different cultures and contrast made the holiday very enjoyable. All hotels great but Innsbruk Weiss Kreuz and Vienna Motto were exceptional. Coming home we had problems with Eurostar but Byways sorted it immediately and rebooked our journey home to Rugby after I contacted them with WhatsApp. I must add that I used the inter rail app this time and after attending the workshop felt more confident. It is much easier to use when you are travelling and if I can do it (at 78 years old) anyone can!! Thankyou Byways for another happy memory made from our adventure

Excellent organisation and communication upfront. Very good support during the trip. Well selected hotels.

I would recommend ,the service was spot on with no hiccups
A pleasant unfussy way to plan a trip

The whole holiday was well organised from start to finish. The trains were well connected, and when we had a mishap and missed a train I rang the Emergency Helpline and Byway were efficient and patient in organising another reservation for us. As a grandmother travelling with her teenage granddaughter, this was invaluable. The hotels were varied, some higher grades than others, but they were all excellent. We even given an upgrade in the 5* hotel. The staff in all of the hotels were friendly and helpful and as requested, our hotels were, where possible, within walking distance from the stations. I would most certainly holiday with Byway Travel in the future and would recommend unreservedly.

We were travelling during the recent heatwave, and one of our trains was cancelled, the subsequent one delayed. The live support team were splendid, had our onward journey organised and rebooked, complete with an unexpected hotel stay, and have furthermore refunded to us the cost of the taxis we were also obliged to use.
I should say that none of this was a surprise - this is our third trip with Byway. They are good about building in comfortable times for transfer, and very patient as our plans evolve.

Byway are excellent at ensuring all
The details of complex itineraries are clear and easy to follow. The support and response to queries is excellent and the staff are all very friendly. The zoom workshop explaining how to use the App is extremely helpful and led very well.

Well organised, fantastic customer support throughout trip, good suggestions for routes and hotels but will make something bespoke if required. Takes all the stress out of complex travel arrangements and would 100% recommend.