Have tried to cancel on 9 occasions by following their cancellation process to the letter. Have asked for confirmation but received none. I fully expect to have to do this through my bank. I get th... Toon meer
Bedrijf heeft geantwoord
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Kindly cancel my c-date subscription associated with my email asap so that it is not automatically renewed. My profile name is Ron. After repeated emails and customer service form submissions, the can... Toon meer
Bedrijf heeft geantwoord
I have just received a letter from a Solicitors in Luxembourg asking for an astronomical bill for services in April. They say it is the second letter sent this is the first I cancelled the subsc... Toon meer
Bedrijf heeft geantwoord
Really poor quality site: no search functionality, and "matches" that it sends you are rarely from anywhere nearby, and don't necessarily have anything that you'd actually be looking for. You have... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over C-Date UK
Geschreven door het bedrijf
C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!
For now or forever? It's up to you!
Geschreven door het bedrijf
- Just sign up, relax and connect with your matches.
- Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
- Data protection? Absolutely!
- We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.
Contactgegevens
Verenigd Koninkrijk
- trustpilot@c-date.co.uk
- c-date.co.uk
C-Date. Love your way
1,4
Zeer slecht
480 reviews
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Cancelled payment and being charged with debt collection
Used service for a month , cancelled via PayPal service .
No option to cancel online and stated to write ! Have wrote, but as offline there is zero proof .
Had one debt collection letter for over £200 even though I used for a one month and actually cancelled my renewal within the 14 days .
First debt company was in Germany . Wrote explaining situation and cancel proof via PayPal screen shot . The held and stopped the recovery .
Have just received a letter today stating I have to pay over £200+ within 4 days. No prior warning as required by UK law from the new collection .
Have included trading stands within the first debt collection email .
Fact my personal details have been passed outside the UK, how do I know if UK GDRP laws have been broken ?
Fact of the matter I'm being charged over £200 for using the site for one month .
Will contact debt agency , again based in Germany and hand proof I cancelled my subscription service, not as stated I didn't pay for a service I did not use .
I hope the fact this review will be seen by potential clients of yours to avoid and stay away .
I recommend you implement simple online cancellation like all other apps and company's used in the UK and Europe regions .
Invoice GB-2025-06-17-259561058-CDATE-DN
Will be attaching this review to trading standards . Along with all other horror stories on here .
**
To customer service , you have not answered my query above . You also failed to acknowledge in 2024 the only way to cancel service was to hand write a letter .
Please be aware that your reply and Trust pilot score are seen by hundreds .
Can you confirm firstly my account is closed.
Secondly can you confirm i paid for my single monthly use and then cancelled payment and did not use your website .
Thirdly can you confirm status of sending debt collection letters , that break UK laws and using a company outside of the UK.
I have confirmation from first debt collection company that case was dropped as i provided proof
Lastly , I have not received ANY communications from you after your reply nor before hand !
28 februari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi,
of course, you have en easy option to cancel. You do not even have to log in. Just go to the footer of our guest homepage.
We can also confirm that our customer service has already been in contact with you regarding your payment complaint.
Update:
Did you check in your Spam folder? Because our customer service has already tried reaching out to you on 05.11.2024. Sorry you might have missed our email.
Would be great if you could provide us with some sort of cancellation proof. Because we do not have anything in our system.
And even in 2024 we gave more options to cancel, like email attachment, fax or letter.
Best, Anna
No real messages
No real messages, all the same people everyday & no means of sending a genuine original message. Cancelling with 14 days so I should receive a full refund? Tax dodgers registered on Luxembourg
19 februari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi John,
we can confirm that we have already refunded your payment.
Which messages are you talking about? Would be great if you can tell me more about it via cdate-trustpilot@c-date.co.uk.
Thanks, Anna
No option to cancel Sub
No option available to cancel premium subscription service. I’ve emailed their so called customer service to get them to do it with no response. There’s barely anyone on there within your search range once you activate a subscription so I want to cancel and delete the account. Should’ve read the reviews first because it seems like that’s going to be a problem!
20 februari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Alex, thanks for getting in touch. I've checked your account and cancelled your subscription. If you wish to delete your profile, you can do it in the profile settings. Search results depend a lot on location and preferences you have set, I'm sorry to hear if your matches didn't meet your expectations. Thank you, Noel.
Not very good dating site trying to…
Not very good dating site trying to cancelled my subscription and profile customer service no help !!!
Username offers .
18 februari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Phillip. Thanks for your review. I see that our customer service team has already responded to your inquiry. Once your debt is settled, the case will be considered closed, and no further payments will be required. Thanks, Noel.
If I could give zero I would
If I could give zero I would. Fake profiles and very dangerous scammers
15 februari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Paul! We work very hard to maintain a genuine community, but if you’ve come across suspicious profiles, we encourage you to report them, so our Online Safety Team can take action. Thanks, Noel.
Terrible site .
Terrible site .
I cancelled the subscription after few days had a message saying they were charging me I sent a message to say I'd cancelled don't bother taking any money.
All quite for a bit then another message saying they were taking money again.
So another email to them saying cancelled don't bother now I see on my bank statement they are trying to take it.
How many times do I have to tell them?.
Disgusting company do not go near them.
17 februari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi John! Thanks for your review. Your subscription has been cancelled and you won't be billed again. Your membership was renewed for a new period, because we didn't receive a cancellation in time from you to stop the renewal. If you've already sent a cancellation in time, please send proof of it to me at cdate-trustpilot@c-date.co.uk and I'll review your case. Thanks, Noel.
Scam they have taken over £ 630 off me…
Scam they have taken over £ 630 off me and still unable to cancel this only went on the 3 day offer and this is how this company gets you
14 februari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi karl! Thanks for your review. I checked your profile and can confirm that your subscription has already been cancelled. Thanks, Noel.
Absolute scam
Absolute scam, they just want your money.
I didn't get informed the price was going up, tried several times to cancel but couldn't.
Now getting threatened with court by letter and email.
Plenty of posts online about this awful service .
They won't be getting a penny out of me.
25 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Steven! Thank you for your review. The prices are on the payment page before buying, and all the info is repeated in the confirmation email afterward. We’ve tried to make cancellation easy, with a link to our cancellation form available at the bottom of our homepage—no login required. As your case has already been referred to an external agency due to non-payment, you’ll need to contact them directly to discuss your case. Thanks, Noel.
Total Shit!!... Not fit for purpose!
Total Shit!!! A total waste of time and cash!...Totally inadequate site... Slow, boring and restricted! If you like very Ugly people they are all here!... Dang this site is awful and unfriendly! Stay away! Scam, scam, scam!... Not fit for purpose!
17 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Pete! Thank you for sharing your thoughts. I'm sorry to hear if our site wasn't the right for you. If you need help with your account, don't hesitate to contact our customer service. You can find the contact form at the bottom of our homepage. All the best, Noel.
I have just joined a few days ago
I have just joined a few days ago and found no one chats there really so looking to cancel and sent a message not heard anything and have tried what they suggest without any luck
18 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Tom! I checked our database with the info you gave me and I can confirm that your subscription has already been cancelled. Thanks for being with us. Best, Noel.
This is a scam
This is a scam, cancel your payment and card and f*ckthem off.
17 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Jordan, I checked our system using the info you provided, and I could only find a free profile. If the site isn’t for you, and you’d like to delete your profile, you can easily do that in your profile settings. Noel.
Cancelled my subscription after a month…
Cancelled my subscription after a month and have now recieved a letter threatening further action for none payment and saying I owe £253.08 😢
15 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Gary. Without knowing the details of your case, all I can explain is that if we have to pass debts onto external debt collectors, you need to contact them directly to discuss your case. Thanks, Noel.
I requested my account be closed for…
I requested my account be closed for three months, since the last renewal occurred. I have emails detailing my cancellation request and now I have had an email threatening legal action if I don’t pay! Not cool. I have evidence that I requested cancellation.
The app does not make it easy to cancel at all. I don’t want to use the service anymore as stated in my cancellation request
11 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Thom, I understand you requested to cancel your subscription, and the team provided instructions to do so. When you canceled via the homepage link, your subscription was successfully terminated. However, as the cancellation occurred after the latest renewal, there remains one final payment to clear.
I understand you may not wish to continue using the service, but as you have used it until recently, we kindly request payment of the outstanding amount. Please note that if the balance is not cleared, the matter may be referred to external debt collection.
All relevant account and payment details can be found in the emails we’ve sent you. Should you have any questions or require assistance, feel free to get in touch.
Best,
Emma
I canceled my membership ages ago and…
I canceled my membership ages ago and now it says I owe them 253.12 even tho I have email proof I have deleted the account months ago
10 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Matt, can you please email me (Emma) at cdate-trustpilot@c-date.co.uk with proof of the claim for 253.12. I can't see anything about that on the account for which you've provided details for. Either you have another profile or the claim is not from c-date.co.uk? Best, Emma,
I tried to cancel because the app is…
I tried to cancel because the app is rubbish. There is no way to cancel and the FAQ sends you round in circles. A scam of a site.
8 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Dominic! I'm sorry to hear, if our site wasn't the right fit for you. I took a look at your account and your Premium-membership has already been cancelled. If you need help with something else, please don't hesitate to contact our customer service. Best, Noel.
I wasn’t able to cancel my subscription…
I wasn’t able to cancel my subscription tried to contact and heard nothing back
6 januari 2025
Review zonder uitnodiging
Antwoord van C-Date UK
Hi! Thanks for your review. I'm sorry to hear if you had troubles cancelling your subscription. I've now cancelled it and your Premium-membership won't be renewed. If you need help with something else, don't hesitate to contact our customer service. Thanks, Noel.
Scammers Scammer’s
They block you from canceling and send you a debt which is nonsense and harassment I will be suing them.
27 december 2024
Review zonder uitnodiging
Antwoord van C-Date UK
Hi, Thanks for providing your account info, I've checked but can't see any cancellation attempt from you. Cancellation can be done via the link on the homepage before login. If you have proof of cancellation please send it to me at cdate-trustpilot@c-date.co.uk. Otherwise, the debt is valid and you are required to pay what is outstanding. When there is an unpaid debt, the subscription is cancelled. Best Emma.
I tried to cancel my subscription
I tried to cancel my subscription. I submitted a cancellation form many times over two weeks, each time throwing up an error and now they keep charging fees with every communication. Do not use! Scammers. I will be reporting them to trading standards. It is not my fault their cancellation form did not work.
24 december 2024
Review zonder uitnodiging
Antwoord van C-Date UK
Thanks for providing your account info, I've been able to check your details and cancel your subscription. If you need more info or want to confirm anything else please contact me at cdate-trustpilot@c-date.co.uk, Best Emma.
Cancelling/deleting profile
I had a bit of an issue when I stopped using cdate, I found it difficult to cancel my subscription so just deleted my profile, they said I had to pay anyway but after speaking to them again they did agree to the way I cancelled and didn’t go any further with it and used common sense even though technically I hadn’t followed protocol, so I had a small issue which was resolved.
4 december 2024
Review zonder uitnodiging
Antwoord van C-Date UK
Hi timotheeeee, thanks for the update. I'm happy to hear that we were able to help and resolve your issue. If you have more question, don't hesitate to contact us. Thanks, Noel!
Scam
Scam, I paid 9.99 and the website is a scam 5 woman who are clearly not real tried to cancel and they say they can refuse my request to cancel. I got my bank to block them July this year.
But they sent me a xmas present a letter saying I owe them £254.
So I've made it my mission to report this company to every authority.
I've reported them to action fraud
Citizens advice the dating association don't ever send me a letter again.
10 juli 2024
Review zonder uitnodiging
Antwoord van C-Date UK
Hi Aaron! Thank you for your review. I’ve reviewed your account and found no record of a cancellation request to stop the subscription. After we were unable to process the renewal payment, we sent you two reminders. As the outstanding balance remains unpaid, it has been passed to an external agency. You will need to contact them directly for further assistance. Thank you, Noel.
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