BougeRV CRH20 21QT
Recently bought a 12 volt portable refrigerator from their website on a great deal. Model BougeRV CRH20 21QT with battery. On-line purchase straight forward no issues. Package delivered by UPS wrong item, so returned that one and informed customer service. They immediately sent out correct item. A few days later the correct item arrived. Because UPS delivered upside down (instructions right on the box to keep upright- Fragile -Handle with care) a let the fridge sit for 24 hours before powering up. Turned it on to test but not working. Display ok with no errors. Just not turning the compressor and fan on to cool. Contacted customer service again. Instead on sending it back they sent me a couple of videos on how to take compressor cover off and to check connections. Now not every customer would be comfortable doing this with a brand new unit. But I forged ahead and did it. FYI it's not very hard, it's fastened by screws so no prying. Sure enough two spade connectors were disconnected to the compressor circuit. Connected back up put cover back on and away we go. Runs as advertised. Told customer service of the issue and to relay this to their manufacture to better secure the connectors. So all in all the unit is well build and operates as advertised a side from the one issue. Customer service was easy to deal with and helped me through the issue. My only complaint would be the handling practices of the shipping companies. I would suspect that the units get bumped around alot for these connectors to become disconnected. I'm really focusing on the connectors because prior to buying this unit I bought the very same one on Amazon with the exact same symptoms. I returned that one with refund.






