Cablenet Reviews 55

Excellent ISP in Cyprus. Offers are available to existing customers too. A company that respects its existing customers and not only about new.

Är kund, i flera år, men nu när jag skall flytta kommer att avsluta all sammarbete. Det är det inte värd.

Καλύτερα να μην είχα συνδρομητή

Εχει 2 χρονια που ειμαι συνδρομιτης τους.Χωρις να ενημερωθω απο 15€ το απεριοριστο πακετο εγινε 17€ και αυτο τον μηνα το εκαναν 20€ το πακετο απεριοριστα ενω διαφημιζουν 15€.Παντελος αδιαφοροι οταν γινεις πελατης τους και μετα χρεωνουν οτι θελουν χωρις καν να ενημερωσουν.Επισης παρα πολυ αργο το σημα του ιντερνε τις περισοτερες ωρες τις μερας.

Worst company ever when it comes to billing.
I have requested to receive my bill via email and every month I don't receive a bill and I have to call up and be put on hold and wait while my business has to wait for cablenet to send a bill.

Every month I get changed €5 reconnection fees.
My systems all run via internet including my Epos system. This means every time i getcut off I lose funds.
Who will pay for the losses of the business?

This week I have been waiting for a call back from cablenet 3 days in a row, to resolve this issue and I've had to call in again this morning, and again I'm waiting for a call back from cablenet.

Think twice before using cablenet.
They are a scam, they do this on purpose on order to receive the extra connection fees from their clients.

Worst telecommunication provider by far. Still living in 4G and sometimes even 3G! Their Commercial department is even worse!

Don’t go with Cablenet fiberoptic!!!!!! Very old equipment! Coaxial cable! Extremely poor ping!!!! (Average 100, Cablenet will tell you otherwise!) paid for 300 Mbs. Had anything from 0 to 150Mbs.

Very rude and ignorant customer support

Terrible service. Completely unprofessional support, and the employees show zero problem-solving skills. They generally lack in everything, which makes everything unnecessarily difficult. I would not recommend collaborating with this company.

I’ve been a loyal Cablenet customer for over 10 years, and it’s clear loyalty means absolutely nothing to them. Their new pricing policy is a complete insult to existing customers.

Right now, I’m paying €65 a month — €17 of that just for the phone line — for 100 Mbps internet, Cyprus football, and TV. Meanwhile, new customers can get more for less: faster internet, HBO, Cyprus football, and European football for just €45–€70 a month for two years.

So let me get this straight — if you’ve been supporting the company for a decade, you pay more for fewer services, but if you just joined yesterday, you get everything at a discount? Brilliant strategy if your goal is to drive loyal clients away.

I even asked if I could cancel and rejoin as a “new” customer, and they told me I’d have to return all the equipment, cancel everything, and start a brand-new contract from scratch. So even that’s made unnecessarily difficult — just to keep loyal customers paying more.

Cablenet’s marketing department truly deserves an award for finding new ways to frustrate and alienate long-term customers.

Home internet disconnects every day several times for 10-20 minutes. Tech support shrugs it off. Old routers, coaxial cables - outdated technology. Webpage interface old and non functional. Mobile coverage poorest possible (I have dual sim, so I can always compare).

Signed a contract which included a 200 minute bundle for EU countries. They never registered propeply on the system and I recieved a huge bill. When I called they recognized their mistake and said I should pay the bill anyway as they can't amend bills that have been issued. We are taking legal action.

Η ποιο άχρηστη εταιρία που έχω γνωρίσει τηλεφωνικό κέντρο ότι να ναι εξυπηρέτηση ότι να ναι και περιμένεις 2.5 μήνες μια απάντηση και πέρα από αυτό δεν έχουν να σε δώσουν μια απάντηση..... Μακριά από αυτήν την εταιρία θα βγάλετε καρκίνο

Customer Support unable to provide service to SIM card after 6 (!!!) calls: contribution for period paid from bank account 9 days ago. Do you want to repeat such experience!?

Moved from Epic to Cablenet for internet and phone. Previously we were with Primetel. 100mb line.

1gb package. Two boosters. 35 euro per month.
Phone unlimited internet 200 mins a month. My calls are mostly WhatsApp. 5 euro per month.

Our epic bills combined were nearly 80 euro a month.

Easy to sign up for
Great changeover
Works great

Refused to cancel my subscription by phone even though i was willing to forfeit my deposit. First they told me i could send someone in my place to do the cancellation in their store but then they said its not possible and i had to go myself. The reason i wanted to cancel in the first place is their terrible customer service

I was served by Martin in Mall of Paphos,very professional, helpful and kind. Thank you so much for great service,

The Internet is worse than that of competitors. However, the services are more expensive. They take 50 euros deposit for the router. Be careful - after the contract ends, the deposit is not returned.

Horrible in all aspects!!!
Changed company and I have peace of mind!
Even leaving them was an adventure with overcharges that doesnt even make sense!
🤮