Caliber Collision Reviews 639

N Myrtle Beach location. Took more than twice as long to receive vehicle back. Nothing but excuses and zero communication from them. Escalated to regional manager after they wouldn't provide CEO contact info. He promised response by close of business day I spoke to him, never heard a word back even after leaving subsequent messages. Run and don’t look back

Great experience. Amanda Lamm at the Apex location was wonderful to work with. Service was timely and excellent. Highly recommended.

Went to their site in Utica, NY.
Would give 0 stars if I could, because they did nothing other than waste my time.
Showed up at 8:30 to drop off my car for body work that was scheduled over a month ago. Was told “Sorry, we’re at 140% of capacity. We won’t even start your car for two weeks.” Was told that they’re now making appointments for 6 weeks out. Got a pathetic, half-hearted “Sorry for wasting your time.” As I walked out.
I understand they may be over booked. I understand they may not know how to accommodate scheduled body work. They didn’t realize this yesterday? Or a week ago? Wait for me to accommodate their drop off time, let me show up and then get told they have other, more important customers. They didn’t realize the day before that they couldn’t handle the work?
I’d rather go to any other body shop that can respect my time than to ever step foot in a caliber collision EVER again!

High quality craftsmanship!
Professional estimating and office staff.
Work was completed on time and within quoted estimate.
Highly recommend this repair shop.

67 days Caliber Collision had my car.

Even worse, the quality at delivery was unacceptable. The car was returned filthy and there are multiple issues that still need to be fixed properly:

• Rear view mirror housing not installed correctly
• Sunroof does not work correctly
• Heated rear seats no longer work
• Rear passenger door doesn't unlock
• Rear passenger door alignment is off and sticks out noticeably
• Rear window brake light not installed correctly
• Alignment is off, the car pulls to the right when accelerating

I tried to reach corporate for help, but no response. I was referred to Caliber's Community Manager who did nothing to help. Take your business elsewhere.

The staff was very friendly and courteous. They did an excellent job in replacing and painting my car back bumper. They took the time to show me pictures of the damage in front and behind the damaged bumper along with a verbal description. And the time was exactly a week which was shorter than expected. I woukd highly recommend this company to anyone.

This is the second time I have used Caliber Collision in Hanford. I recently brought in my 2024 Chevy Silverado for repair on 1/15/2026. I was able to set up everything online which is very convenient. Armando was first person I met, and he went over the vehicle damage. Armando was very meticulous in the inspection which I appreciated. He provided me with an estimate and took my vehicle in. During the next 25 or so days Caliber sent me various text to me providing me updates on my truck. That was super awesome. Teresa was also another person who I was in contact with. She provided updates as well. Again, very much appreciated.
Fast forward to today 2/11/2026, I received my truck. I am, very impressed by the finished product. Your Caliber staff did an amazing job. Also, I was not expecting a new bed cover to be installed. My old one was damaged as well. All the small attention to detail means a lot to me.
To the staff, especially Teresa, and the workers who did the work on my truck, I am grateful for their attention to detail and professionalism they provided with the repair of my truck. Their work is a direct reflection of their leadership.

Sincerely.
Daniel Flores

I would avoid this location and likely Caliber Collision in general. I have been working with them since 12/25/25 and my car is still not fully fixed. All follow-up communication has been done by me; they have not reached out to me once about updates. Their customer service is essentially non-existent.

On 1/8/26 they were supposed to fix my car, they had me drop it off and then failed to tell me that one of the parts they ordered was defective. They didn’t even reach out to tell me to come pick it up and bring it back another day - I had to call them.

I brought it back to be fixed a week later, on 1/13/26, and the mirror is still defective and will not move up or down. I was told that they would call me when the new mirror is in, but I haven’t heard from anyone since I brought it in on 1/22/26. I already emailed their Community Manager, but based on my experience, I don’t expect much follow up or a remedy to this situation.

Caliber Collision on Preston and Wade in Frisco is Phenomenal, i had hail damage to my truck, they took premium care of me , special thanks to the General Manager Mr.Jay! his customer service is ⭐️⭐️⭐️⭐️⭐️s .. the whole staff was friendly, i highly recommend this location to my friends and Family -Earnest B.Morgan- Earnest Bbq Frisco

Great work by this shop. Faster than expected too.

Caliber Collusion performed the work entrusted to them in a satisfactory manner and delivered the car on a timely manner.r (they took normal time for delivery of parts and worked during snow time in philadelphia P.A.) I am quite satisfied with the repair work.

HARASSING SPAM ILLEGAL. They will not stop harassing and spam calling you incessantly. Even if you’re on the do not call list they will still harass you. This is highly illegal and against many telemarketing laws. Reporting to BBB

Their receptionist Andrea(pretty sure) can't do her job correctly and keep things organized. The policies they have contradict themselves and I wouldn't recommend them to anyone!!

Absolute garbage. I haven’t even received my vehicle yet. They’ve pushed the completion date back several times citing vendor issues, “parts guy” didn’t do his job and verify correct parts, “next in line for paint” literally seven times, and it STILL isn’t painted, and now “we didn’t order all the parts we needed, it will be another week”. I have paid for my insurance, and my deductible, therefore I am PAYING them to do what THEY claimed to be able to do in a timely manner. We hit a deer November 14 with front end and driver fender damage including the radiator, this was NOT a complicated job. The hardest part was paint. Tomorrow is Christmas, I won’t see the car again until MAYBE Monday IF they get the parts.

Never, I repeat, EVER, use this company. Stay local, avoid this national franchise at ALL costs.

I will be getting the car evaluated by another outfit to ensure the work done is satisfactory, if it’s garbage workmanship I will update with that review also. I need to receive the vehicle first though. Not sure I’ll see it again at this point…sarcastic, but honest feeling.

I started to take my car here, till I noticed two employees getting high outside together.
The short guy, Cody? Was extremely high and unprofessional to his coworkers/employees. Sad you can get high on the job, in that case. Can I apply too?

I am surprised to see such a low review rate for the Best In Class collision repair company. This last repair was my 4th over several years. It took longer than normal because of the weather and the Ca compliant paint issues. But Ashley and Stephanie make the customer experience professional. Strong recommendation for Caliber.

My daughter‘s vehicle is in the Silver Spring location. My daughter was supposed to get her vehicle back tomorrow but instead received a phone call stating they wrecked her vehicle in the shop. 2025 Honda Civic. The supervisor lied and told me it was just a blown tire, but instead it’s a suspension and other damage.

Keyana Beverly was beyond amazing! My grandmother dropped off her 2016 Toyota carolla last week at Caliber Collision. Since we haven't heard anything back I reached out. Unfortunately they were already closed. So I reached out further to customer support. Keyana started looking in and could find no record of our name, car, or anything for that matter! But she wouldn't stop she was determined to find something. So I emailed her a copy of my email confirmation. She forward that on to her higher ups and insured me that she would get to the bottom of it. I greatly appreciated her attitude,ability, her drive and determination. If we had more people like her the world would be a better place. I can't say much for caliper collision at this point. But they should thank Miss Beverly. She's the only reason I'm exercising my patience.

I struck a deer a few weeks ago and filed an insurance claim with Progressive Insurance. Progressive insurance recommended Caliber Collision of Murfreesboro, TN as one of their partner repair shops.
I took my vehicle to Caliber Collision on 10/07/2025 for a scheduled repair and/or estimate.
I arrived at the location and met the nice lady working the front desk. She had me fill out documentation for the repair. She then sent me outside with David (a technician) to view the damages to my vehicle.
David claims that my vehicle which was involved in a deer strike accident had “preexisting damage to the front bumper support”. I told him that I bought the vehicle with a clean title and there was no visible damage. He said that I would need to repair damage that he considered to be preexisting before he’d fix my vehicle. He said $2000 for the preexisting damage and there’s already a $2000 deductible.
I asked for a written estimate and he refused to give me one. He literally told me to go try a small, privately owned shop and gave 2 recommendations.
I’m very disappointed with Caliber Collision. IMO they have conflict of interests with Progressive Insurance and Copart.
Caliber Collision violated my consumer protection rights as I was sent to their shop by my insurance company.
I will file a consumer protection complaint and file a complaint with my local BBB to start!
Stay away from Caliber Collision service they will treat you like you’re a nuisance instead of a customer!

Thankful that I had ChatGPT to help me organize messages (saved a lot of time, let me respond in minutes with clear, thorough notes) and that the TDI, BBB, and AG were there to help keep pressure on. Without that support, I would have been buried in back-and-forth with the shop and insurer.

My vehicle was repaired here after a collision. Since their “completed” repair, I’ve had multiple issues: a recycled/damaged door was damaged/defective, uneven gaps, bent hinges and a plastic panel that was glued back instead of replaced. Their own technician even admitted they cannot make the repaired/recycled door match the original. I’ve already spent ~$2,000 at a Honda-certified shop to fix problems that only appeared after Caliber’s work.

Despite all this, the vehicle has still not been restored to pre-loss condition. My advice to others is to document everything and use every channel available; don’t assume this shop (or USAA) will make things right without constant pressure.