Cooee Reviews 

Being overseas for extended periods of time and being able to get SMS messages so I can access accounts and everything is highly critical. What is equally amazing is not being bled out by a vampire like major telecom service whose service model belongs in the dark ages when it comes to roaming.

Bad experience with this company. They took 4 days to activate the line even though I provided my Australian driver license. The calls didn't work for most numbers, only for mobile numbers.

I really wanted to like Cooee and gave them over a month to try and address my issues.

I run an Australian business and wanted to keep my business number active overseas. Oh what a mistake it was to go with Cooee. Every client or prospect that calls, I either have trouble picking up or, more commonly, the call drops out every 10 seconds or so for about 3-5 seconds at a time. I have just enough time to apologise for my "phone troubles" and then I ask if I can call them back on my WhatsApp business number (which is free and works perfectly fine).

I've been back and forth with Cooee's support since 24 March 2025 and I was promised to be prioritised for their app update. At time of writing (30 April), there is still no update and even the person who was primarily providing support simply stopped responding to me.

Really disappointing. As an Australian business myself, I really wanted to support a local upstart, but perhaps it's a bit too early and there's still a lot of technical difficulties they need to work through.

EDIT:
I wrote the above review on 30 April 2025. It is now 10 June 2025 and after an app upgrade, the service seems worse than before. My business number is essentially "disconnected" to callers. The best case scenario is that they manage to ring on the app and then it disconnects after 1-2 seconds before I can even pick up. I've been in constant communication with the developers (using WhatsApp, ironically) who continue to promise fixes that never happen.

After close to 3 months of frustration and working with their team, I have decided to give up on Cooee and go elsewhere.

I really want to like this app as I've been waiting for a long time for something like this. However, overall the app fails me more times than it delivers. Even when I'm in Australia. 90% of the time the calls drop out within the first few seconds, and messages may come through hours or even days later, or not at all. It's also impossible to select a contact from my list to call, most times I have to manually enter the number (I was assured in the beginning this was being worked on but I haven't seen any change so far and it's been approx 7months now). As there's nothing comparable I will continue for a while longer but I really wish they would work on their UX as it is not delivering.

I’m currently living overseas and loving my service with Cooee! A friend from Australia called me last night and mentioned it was the clearest line we’ve had since I moved—easily the best connection we’ve had since I left. Super impressed! And I love that I’ve been able to keep and use my Australian number. I highly recommend this service.

Cooee has been a lifesaver for me! I have used a lot of VoIP phone software over the years and Cooee is by far the most user friendly I have ever come across. You can keep your existing phone number and easily import your contact numbers to start making calls.

Product does what it's meant to do, i give that a 5/5.
The customer service is very lacking, i give that 2/5.
Even allowing for the Christmas break it still took my port about 3 weeks, i think the owners (2?) went on holidays - which is unacceptable. After the port was completed, i had some call issues and a couple of other general questions which i emailed support about. Within 24 hours the issue got resolved but i received no response at all to my support tickets (2). Product is good, but service needs to improve a lot.
3/5 Overall.

I kept getting calls from people in Australia saying that *I* had called *them* when I certainly hadn't - very strange experience to have with this app and I would caution others from using it. Also it is a HK based company fyi...

I have had the Cooee app for 5 months now. During an extended stay in Australia from the Americas, I needed a mobile number for businesses to contact me. I didn't need to buy an extra phone, I just needed an app on my iPhone 12 to receive and make calls to Australian mobiles and land lines without purchasing another phone or signing up with a carrier. Cooee seemed like the perfect answer yet there were a couple of shortcomings which thay have promised to fix in the future 2.0 version. (1) Cooee cannot receive or make calls when your device VPN is on. This is annoying but they are working on it. (2) I feel it's kind of expensive for a VOIP app but they are a start up and I wanted to support them (3) On a brighter side their customer service is good and personal. I recommend Cooee.
PS I can text and make calls to Aust mobile/landline numbers from Mexico and the USA

We ported 4 Australian mobile numbers to Cooee for a 4 month trip. Paired with a data only e sim from Holafly we avoided huge roaming fees and got all the text and calls from various banking apps without having to change anything. Meant we didn’t lose our numbers either.

Seamless to port back once we arrived back in Australia, the customer service was first rate and solved any issues quickly and seamlessly.

We were very impressed!

I love Cooee - as a long-term traveller outside Australia, it solved my main telephony problems. I don't need an Aussie mobile plan I never use, I can keep my Australian mobile number. And I can get authentication messages from Australian institutions. And all for a great price. My wife is going to sign up too...

It works as described!

A life changing app that resolves the issue of only being able to receive 2FA SMS exclusively to Australian phone numbers.

Genuinely impressed

Received my 2FA SMS in 20 countries while on a gap year seriously helpful when you are travelling.

I had a few questions and they were all promptly answered by the company.
Downloading the app was simple and have tested the the app to receive local sms and phone calls and worked great.

I’m looking forward and confident in using this when I travel overseas for work next month.

Pricing was attractive and prices was simple.

You know when you're in a tight spot? And you need help, this App sure saves the day. I'm moving to Oz and in dire need of a phone number to contact the people there using a local number. Thankfully Cooee helps by providing a solution that allows this to happen. The app is intuitive, very nice and friendly UI. Overall satisfied with the experience. Not to mention the support was fast, empathetic and world class!

Callcooee.com is an absolute game changer for Aussies that are either on holidays or living abroad.
We have been based in Asia for 4 years & suffered from the usual "bill shock" that we all fear when making overseas calls on an aussie sim card.

My annual Aussie telco bill was around 1.5k per year. With the current deal offered by Cooee, I'll save 90% this coming year.

You can port over your existing number or ask for a new one & set up is super easy.

Sms is included in the 3 different packages, so no problems with receiving OTP codes from your bank.

Cheers to the folks at Cooee

Being an Aussie expat, my Oz number is kept on a second phone, seldom turned on until I need it to take calls or read SMS. This works, but relatively inconvenient .. until COOEE!
Cooee provides me with the convenience of calls and SMSs without the cost, or two phones, especially whilst I'm overseas.
Some, albeit very few vendors do not accept Cooee numbers when registering an Oz mobile, and the Cooee app display font size may be a touch too small to see, I still love the convenience the service provides me. Did I say it's truly reliable? Well, absolutely!

Great customer service and problem-solving abilities. The team understood my situation and went out of their way to help me :)

I’ve been looking for a mobile service like this for a while. I’m an Aussie expat living overseas and need an Australian number to receive messages, calls and OTP texts. Cooee works great and would recommend it. Thank you Cooee!

A much needed service for those overseas who need a phone number in Australia for calls and sms. Cheaper and easier than worrying about sim cards and roaming! Customer service has been helpful and efficient! Thank you!