One of the worst tool which we have ever encountered. Zero in services, staff is uneducated, services is downmarket. Nothing in this tool, can justify them as Call VPN provider. Always behind the mone... Toon meer
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Lees wat reviewers zeggen
Call Hippo is basically just a scam operation ran out of India. Don't give them your credit card information. You will be billed random incremental charges for the most innocuous thing... Toon meer
Bedrijf heeft geantwoord
CallHippo's numbers are mostly treated as SPAM, no direct calls are answered. So it's a total waste of time and money. Recently, I have had an unpleasant experience with their support team as... Toon meer
Bedrijf heeft geantwoord
So far, so good. Their support team is responsive. Jintu, assisted me through my questions. Just subscribed within the month. transferring from another phone service provider. Previous to that, we had... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
CallHippo, the most powerful and easy-to-use VoIP based Virtual Phone System, which takes your business productivity & sales engagement to the next level. Get Local or Toll-Free Numbers of more than 40+ countries around the world in just a couple of clicks. CallHippo app provides real-time information and analytics about the users. It allows teams to collaborate on calls and seamlessly share information among them, allowing managers to make data-driven strategies. Start your 14 days free trial now!
Contactgegevens
Walnut, Verenigde Staten
- support@callhippo.com
- callhippo.com
1,8
Slecht
657 reviews
Heeft 90% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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This company is a potential scam
This company is a potential scam, there support is shit,they advertise for 24/7 support but take days to response and even after cancellation they keep trying to deduct money from my account on daily bases i asked my bank to block them, everyday I receive email that call hippo try to charge money but transaction declined
1 april 2026
Review zonder uitnodiging
AVOID AT ALL COST!
AVOID AT ALL COST!! Worst service ever. No customer service unless you buy the $45 package for every user. Cancellations is a big hassle. When thigs go wrong..they keep emailing you generic responses.
15 april 2026
Review zonder uitnodiging
One of the worst tool which we have…
One of the worst tool which we have ever encountered. Zero in services, staff is uneducated, services is downmarket. Nothing in this tool, can justify them as Call VPN provider. Always behind the money+ renewals & never bother to address the issues, the customers are facing.
1 januari 2026
Review zonder uitnodiging
One Month of Unresolved Support with CallHippo
Our organization explored CallHippo’s AI call handling solution with the intention of improving inbound call management and ensuring callers could be transferred to a live person when needed. Unfortunately, the experience has been extremely disappointing and has raised serious concerns about reliability, communication, and customer support.
This support process began on February 5 and as of March 5 the issue still has not been resolved. Over the course of a full month, progress has been slow and inconsistent despite repeated follow ups.
From the beginning, basic functionality was unclear and difficult to access. The platform indicated that certain AI call handling features were only available under higher tier plans. We attempted to follow the recommended upgrade path and trial options, but the system itself did not allow the upgrade as described. This required repeated emails to support simply to clarify which plan actually included the feature we needed.
Communication with support was slow and inconsistent. Many responses only partially addressed our questions, and several emails had to be sent just to obtain basic clarification about functionality, pricing, and trial conditions. Attempts to reach support through live chat were unsuccessful, and no support phone number was available.
Scheduling assistance also proved difficult. At one point we were directed to book a meeting through a scheduling system that did not recognize our organization. We attempted to organize a meeting independently and even provided a meeting link, but no one from the company joined. Eventually a meeting was scheduled after several attempts.
During the meeting we were told that the AI call handling feature would be configured and that trial credits would be applied to the account. We were assured that the setup would be completed within a short time frame. However, the feature was still not activated as promised, and the credits were not applied. Technical support appeared surprised that the configuration had not been completed, which raised concerns about internal coordination.
After a full month of communication, the issue remains unresolved. Important steps required repeated reminders, timelines provided by the support team were not met, and there was no clear ownership of the issue.
For organizations evaluating AI call handling tools, reliability and responsive support are essential. Based on our experience, the process with CallHippo has been inefficient, poorly coordinated, and extremely frustrating.
5 maart 2026
Review zonder uitnodiging
Antwoord van CallHippo
Hi There,
My sincere apologies for your experience. I tried to locate your account using your current profile name, but couldn’t find it.
However, I would love the opportunity to resolve any issues you faced. Please reach out to me at support@callhippo.com, and I will be more than happy to assist you immediately.
We truly value your feedback and are committed to ensuring a positive experience.
Kind regards,
--
Vijay Thakor
bad experience
they are bullshit.. they are saying signup for $1 for unlimited calls to us \/ca number when i have completed everything they said pay $45... worst experience!!!
Dont use this
28 februari 2026
Review zonder uitnodiging
Antwoord van CallHippo
Hi Parker,
We’re sorry to hear about your experience and apologize for any confusion caused.
To clarify, we do offer unlimited free minutes to US and Canada numbers with the $1 Basic plan when subscribed annually. However, additional charges may apply depending on the selected number type, add-ons, or other plan features.
This is certainly not the experience we aim to provide, and we would like to review your case on priority. As we are unable to locate your account details from this review, we kindly request you to share your registered email address with us at support@callhippo.com so our team can investigate the matter and assist you accordingly.
Your feedback is important to us, and we are committed to improving our service experience.
Best regards,
--
Vijay D Thakor
Repeated Midnight Automated Calls — Completely Unacceptable
I signed up for a trial with CallHippo expecting to evaluate the service professionally, but the experience quickly turned unacceptable.
I received multiple automated calls in the middle of the night — five times — which severely disrupted my sleep. This is particularly concerning because my phone must remain on for family emergencies, so simply silencing it is not an option.
Unsolicited automated calls at inappropriate hours reflect poor communication practices and a lack of respect for user boundaries. A trial should never create inconvenience or disturbance, especially overnight.
This experience has left a very negative impression. If this is how the platform handles user communication during a trial, it raises serious concerns about reliability and user control settings.
I would strongly recommend improving notification controls and ensuring automated calls are restricted to reasonable hours. Until then, I cannot recommend this service.
26 februari 2026
Review zonder uitnodiging
Antwoord van CallHippo
Hi There,
My sincere apologies for your experience. I tried to locate your account using your current profile name, but couldn’t find it.
However, I would love the opportunity to resolve any issues you faced. Please reach out to me at support@callhippo.com, and I will be more than happy to assist you immediately.
We truly value your feedback and are committed to ensuring a positive experience.
Kind regards,
--
Vijay Thakor
Unprofessional Last-Minute Meeting Cancellation - Wasted My Time
A cautionary tale about vendor professionalism:
Today I had a scheduled demo with CallHippo for business phone systems. I provided detailed requirements upfront: 2-user setup, customer support features, auto IVRS, international calling capabilities.
At the exact meeting time, I received a cancellation stating my "domain doesn't align with their ideal customer profile."
Here's the issue: Professional companies qualify leads BEFORE confirming meetings, not at the scheduled start time.
This experience reminded me of an important principle: How a company treats you during the sales process is the BEST version of their service you'll ever see. It only gets worse from there.
For fellow business owners evaluating phone systems: There are many excellent alternatives that respect your time - RingCentral, Nextiva, Vonage, 8x8, and others.
Professionalism matters. Time matters. Choose vendors accordingly.
#BusinessLessons #CustomerExperience #Professionalism
11 februari 2026
Review zonder uitnodiging
Antwoord van CallHippo
Hi there,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused due to the last-minute cancellation of your scheduled demo. We completely understand how valuable your time is, and this is certainly not the experience we aim to provide.
The cancellation occurred due to an internal qualification check that should ideally have been completed prior to confirming the meeting. We truly regret that this was communicated at the meeting time rather than earlier.
We would genuinely appreciate the opportunity to review what happened and make this right. As we were unable to locate your contact details, we kindly request you to reach out to us at support@callhippo.com with your details so our team can investigate this further and assist you accordingly.
Your feedback is important to us and helps us improve our processes.
Thank you for bringing this to our attention.
Best regards,
--
Vijay Thakor
Anti-Semitic company and scam
Anti-Semitic company and scam. If you are from Israel, do not use them. They will close your account.
30 januari 2026
Review zonder uitnodiging
Antwoord van CallHippo
Hi there,
We’re very sorry to hear about your experience and take concerns like this extremely seriously. At CallHippo, we do not discriminate based on nationality, religion, or background. Our policies and service decisions are strictly based on compliance, security, and platform usage guidelines.
Account restrictions or closures may occur in cases where certain regulatory, compliance, or verification requirements are not met, but they are never related to a customer’s country, ethnicity, or beliefs.
As we are unable to locate your account from this review, we would sincerely appreciate the opportunity to investigate this further and clarify what may have happened. Please reach out to us at support@callhippo.com with your registered email address or account details so our team can review the case and assist you.
We value every customer and are committed to providing fair and transparent service to all.
Best regards,
--
Vijay D Thakor
CallHippo's numbers are mostly treated…
CallHippo's numbers are mostly treated as SPAM, no direct calls are answered. So it's a total waste of time and money.
Recently, I have had an unpleasant experience with their support team as well. I've sent numerous emails asking them to cancel the subscription and stop charging my credit card but they won't respond at all.
I had forwarded the same emails to Suhasini, the Cofounder, even she has not bothered to resolve the issue.
Stay away from them!
1 december 2025
Review zonder uitnodiging
Antwoord van CallHippo
Hi there,
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Regarding numbers being marked as spam, this can sometimes occur due to carrier-level spam detection systems managed by telecom providers. Our team is always available to guide customers with best practices to help maintain better number reputation and call connect rates.
We’re also concerned about your subscription cancellation request. I have been able to locate your account and would like to schedule a call with you to get this resolved as quickly as possible.
Please reach out to us at support@callhippo.com with a convenient time for the call, and we’ll ensure the matter is addressed promptly.
Your feedback is important to us, and we are committed to improving our service experience.
Best regards,
--
Vijay D Thakor
terrified with being spammed
I'm terrified with the experience after signing up. Despite requesting for support on acquiring a China mainland number, I received zero follow-up from the team and was instead bombarded by a series of automated emails.
22 december 2025
Review zonder uitnodiging
Antwoord van CallHippo
Hello Dung,
Thank you for your feedback—I'm truly sorry for the frustrating experience, the lack of prompt follow-up on your China mainland number request, and the automated emails that followed. We aim to support every customer seamlessly, and I apologize for falling short here.
China numbers are available for business use cases only. Please refer to the details below for charges, coverage, and requirements:
Pricing:
Monthly cost: $20/month
One-time setup fee: $20
Coverage and Restrictions:
Can be called from within the country
Can be called from outside the country
Can be called from a fixed/landline
Can be called from a mobile phone
Estimated Lead Time: 7 business days after submitting documents
Documents Required / Special Registration:
Proof of Address (Utility Bill or Lease agreements)
Letter of Intent (China)
Company Registration document
Outbound Script (China)
Worldwide Address (See Details)
Passport or ID (China)
I'd love to resolve this for you personally—please reply here or email support@callhippo.com, and I'll assist immediately.
We truly value your input and are committed to turning this around.
Kind regards,
Vijay Thakor
They're on vacation
I tried for four days to reach someone via chat or email to ask a technical question before making a purchase, and no one responded. If I can't get a response when I try to give them money, I certainly won't get one when I need help.
20 november 2025
Review zonder uitnodiging
Antwoord van CallHippo
Hi There,
My sincere apologies for your experience. I tried locating your account using your current profile name, but couldn’t find it.
However, I would love the opportunity to resolve any issues you faced. Please reach out to me at support@callhippo.com, and I will be more than happy to assist you immediately.
We truly value your feedback and are committed to ensuring a positive experience.
Kind regards,
--
Vijay Thakor
Representative made promises that were not delivered
Very disappointing experience with CallHippo. The representative made promises that were not delivered and later tried to upsell and squeeze more money for basic functionality that should have been included from the start. The service is unreliable, and communication is unclear. Would not recommend.
Response to Callhippo - I have tried to contact them on support, they wanted me to pay additional 130$ per month to make amends for their mistake, they have no intention of assisting, but rather bs'ing their way to seem nice, don't buy it.
28 oktober 2025
Review zonder uitnodiging
Antwoord van CallHippo
Dear Ron,
I came across your review on Trustpilot, and I wanted to personally reach out and thank you for sharing your feedback. I truly regret that your experience with CallHippo did not meet your expectations. We take every concern seriously, and your comments help us serve our customers better.
After reviewing your case, it seems there was some confusion regarding the plan and call forwarding setup for your Israel number. Our team has verified that the Basic Plan would have been a more suitable choice for your requirements, allowing you to make calls and enable call forwarding by simply paying for the number and adding credits as needed.
You can let us know if you wish to downgrade your plan and ensure the setup works smoothly. We want to make this right and help you experience the level of service CallHippo aims to deliver consistently.
Thank you again for bringing this to our attention. We value your business and appreciate the opportunity to regain your confidence in us. Please feel free to reach out to us directly at support@callhippo.com if you would like to discuss this further.
Warm regards,
--
Vijay D Thakor
I’ve had a really poor experience with…
I’ve had a really poor experience with CallHippo. The call quality has always been bad — my clients constantly complain that they can’t hear me properly. The sound is muffled, there’s lag, and the voice often cuts out. I can hear the other side fine, but they can’t hear me clearly.
I travel frequently and have tried using CallHippo in different countries, but the problem is the same everywhere. It’s definitely not a one-off issue. I’ve used CallHippo before through another company I worked for, and it was the same story back then too.
I’ve finally decided to cancel my subscription because I’m honestly fed up. Very disappointed overall — the service quality has been consistently awful.
24 oktober 2025
Review zonder uitnodiging
Antwoord van CallHippo
Hi There,
My sincere apologies for your experience. I tried locating your account using your current profile name, but couldn’t find it.
However, I would love the opportunity to resolve any issues you faced. Please reach out to me at support@callhippo.com, and I will be more than happy to assist you immediately.
We truly value your feedback and are committed to ensuring a positive experience.
Kind regards,
--
Vijay Thakor
emove my account told me that they…
hey remove my account told me that they will refund my money but they didn't and they stopped replying to my emails worst experience ever
6 oktober 2025
Review zonder uitnodiging
Antwoord van CallHippo
Dear Hasnain,
I hope you are doing well. Following up on your recent chat with our support team, we wanted to confirm that your account was blocked by our compliance team after an internal review found that it did not meet our compliance and terms of service requirements.
Please note that this decision was taken to ensure adherence to our policies and user safety standards. We understand this may have caused inconvenience, and we sincerely regret the disruption.
As per your request, the refund has already been processed from our side. You should see the credited amount reflected in your account soon, depending on your payment provider’s processing time.
Thank you for your understanding. If you have any additional questions, please feel free to reach out to us at compliance@callhippo.com.
Kind regards,
--
Vijay Thakor
Horrible product and tech support
I've been having issues with software since I signed up for it. It doesn't work well with Hubspot CRM. Tech support takes over 6 hours to response to my email and it's been 3 days and issue still not resolved. Don't sign up for it. They don't even want to refund the money.
1 oktober 2025
Review zonder uitnodiging
Antwoord van CallHippo
Dear Maggie,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and understand your frustration regarding the HubSpot integration.
After carefully reviewing your case, our team found that the difficulty in adding call notes was due to a functional limitation within HubSpot rather than an issue with CallHippo’s integration. Nevertheless, our support team responded within two hours of your initial report and worked proactively through live sessions to assist you in every possible way.
We also processed your refund request promptly and ensured a full refund was issued, even beyond the initially calculated amount. Our goal has always been to provide a fair and transparent resolution, and we regret that the issue led to dissatisfaction despite our efforts.
We value your feedback and will continue improving our customer experience wherever we can. Should you wish to revisit your CallHippo account or need assistance in the future, please don’t hesitate to reach out to us directly at [support@callhippo.com].
Kind regards,
--
Vijay Thakor
Absolutely unresponsive
Literally tried for a full week to reach 1 human being at this company to ask a technical question before purchasing and nobody got back to me. If I can't get a response when I'm trying to give them money, I definitely won't get a response when I need help. I can provide a log of all meeting requests I made using their demo request form, and a log of all emails sent to them, as well as a record of no response sent to me from them. No doubt the company will respond to this saying I should email them so I will just get ahead of that now: THEY. DON'T. RESPOND. TO. EMAILS. SENT. TO. THOSE. ADDRESSES. NO. MATTER. WHAT. THEY. SAY. When the company responds to this post saying to email them, call their bluff. Go ahead and send an inquiry and see if they respond. They won't. If they won't pay attention to you before you give them money, they won't pay attention to you after they have your money.
29 augustus 2025
Review zonder uitnodiging
Antwoord van CallHippo
Hi There,
My sincere apologies for your experience. I tried locating your account using your current profile name, but couldn’t find it.
However, I would love the opportunity to resolve any issues you faced. Please reach out to me at support@callhippo.com, and I will be more than happy to assist you immediately.
We truly value your feedback and are committed to ensuring a positive experience.
Kind regards,
--
Vijay Thakor
They are scammers
They are scammers. They have taken my money but have not provided the services.
11 augustus 2025
Review zonder uitnodiging
Antwoord van CallHippo
Hello Tanishq,
Thank you for sharing your feedback. I completely understand your concern and would like to clarify the situation.
The invoice you received was automatically generated when you added a new number to your account. Please rest assured that this is part of the standard billing process and not an overcharge. In fact, you have already been using the services linked to your account, which confirms that your subscription is active.
I also noticed that you had reached out to us via chat regarding the payment process. Our team shared the payment link with you at that time (Ticket ID: GCL-RTNCR-308), and we remain available to guide you through any issues.
We truly value you as our customer and apologize if this created any confusion. Our aim is always to provide transparent billing and smooth service. Please let us know if you’d like us to walk you through the invoice details or assist further in real-time—we’ll be happy to help.
Warm regards,
--
Vijay D Thakor
Trustpilot should have a rating for 0 star (Updated)
Trustpilot should have a rating for 0 star.
I tried to activate the free trial but encountered an error, so I contacted their sales team. The response I received was:
“Thank you for showing interest in our product! Unfortunately, after reviewing your account, we have determined that it does not meet the eligibility requirements for sign-up. Our system has identified an error associated with the domain of your account.”
This vague explanation didn’t address the issue at all. It became clear that their sales support is outsourced and, more importantly, lacks the technical knowledge to provide meaningful assistance. The reply I received came marked on 1 AM IST just minutes after I sent my message at 4 PM EST; which shows a lack of proper investigation before sending a generic reply.
To make matters worse, instead of taking feedback seriously, they flagged my original review for containing defamation content? Just because I mentioned that it was outsourced and that I received reply timestamped in India Standard Time? This only reinforces the impression that they’re more interested in suppressing criticism than actually helping customers.
Disappointing experience overall and unfortunately, very much in line with the other negative reviews I’ve now seen.
9 juli 2025
Review zonder uitnodiging
Antwoord van CallHippo
Hi There,
My sincere apologies for your experience. I tried locating your account using your current profile name but couldn’t find it.
However, I would love the opportunity to resolve any issues you faced. Please reach out to me at support@callhippo.com, and I will be more than happy to assist you immediately.
We truly value your feedback and are committed to ensuring a positive experience.
Kind regards,
--
Vijay Thakor
Antwoord van CallHippo
Hi Vanrajsinh,
My sincere apologies for your experience. I tried locating your account using your current profile name but couldn’t find it.
However, I would love the opportunity to resolve any issues you faced. Please reach out to me at support@callhippo.com, and I will be more than happy to assist you immediately.
We truly value your feedback and are committed to ensuring a positive experience.
Kind regards,
--
Vijay Thakor
Terrible Company
Terrible Company! Charged my card twice and took weeks to approve my phone number yet after 3 weeks they disabled the accounts saying my account was flagged by automatic system no refund at all. Totally waste of time and money even i asked for refund no response at all! so stay away there's much better options available than this scam
16 mei 2025
Review zonder uitnodiging
Antwoord van CallHippo
Hello Malik,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and any inconvenience it may have caused.
After reviewing your account, we would like to clarify that it was flagged and marked as junk/fraud by our automated systems, in alignment with our platform's compliance and security policies. We understand that this may be concerning, and we want to assure you that these measures are designed to protect all users and maintain service integrity.
That said, we have processed a full refund for the charges made to your account. The amount has been refunded to the same payment method originally used, and it should reflect within the standard processing time of 5–7 business days, depending on your bank or card provider.
Additionally, we had given you sufficient time to provide the necessary details, but unfortunately, we have not received any response from your side yet. These details are important for a thorough resolution, and we would still be happy to assist you further if needed.
We apologize again for the inconvenience and appreciate your understanding. If there's anything more we can do to support you, please don’t hesitate to reach out—we’re here to help.
Warm regards,
--
Vijay Thakor
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