Decent and with total integrity They could not make a delivery in time and refunded me 100% with no questions asked. Their suggestion after I placed an on-line order.
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Lees wat reviewers zeggen
I stumbled upon this gorgeous shop after attending an event in Cambridge and having time before my train home. I am so glad I found this treasure trove. It's like entering a magical Aladdin's cave wit... Toon meer
Cambridge Wine Merchants are the only suppliers of the wine that I could find at this very competitive price. The high quality packaging makes sure that the wine arrives safely. Really disappointed... Toon meer
Throughly excellent service and will recommend to my friends. I bought a number of the highly appreciated and well crafted bottles of the Navajas reserve Rioja for a large dinner party. The order ar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
UK's Most Awarded Independent Wine Merchant, founded in 1993. 1000 wines, 800 spirits and great range of craft beers and ciders in stock. "Real wine by real people" - we focus on supporting family growers and small winemakers all over the world. Free national delivery over £120, free local delivery over £60. Most orders the same or next day.
Contactgegevens
31 Bridge Street, CB2 1UJ, Cambridge, Verenigd Koninkrijk
- 01954 214519
- orders@cambridgewine.com
- cambridgewine.com
4,9
Uitstekend
433 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
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Outstanding wines
Outstanding wines, outstanding delivery service. The shops are awesome too.
2 oktober 2025
Well packaged
Well packaged, fast delivery what more can you ask for?
And a fair price for the Springbank considering many sellers were doing massively inflated secondary prices
2 september 2025
Very easy to order good communication…
Very easy to order good communication and delivered promptly you cannot ask for more.
25 augustus 2025
Good wine sold at a competitive price
Good wine sold at a competitive price and carriage paid for the quantity I ordered. Case was very well packaged and delivered quickly and on time.
2 augustus 2025
Great selection, good pricing, but no notification of delivery
Great selection and competitive pricing but was a little disappointed not to be contacted about a delivery date and time. The wine just arrived. It was lucky there was someone here to receive it.
9 augustus 2025
Antwoord van Cambridge Wine Merchants
Apologies for the late reply. If it was a national delivery, you should have received notification from DPD or ParcelForce/Royal Mail. Not sure why you didn't. If it was a local delivery, by our own driver, unfortunately we currently can't offer a delivery window. I will however, see if we can at least confirm what day it will be delivered. As a general rule, though, if you order before noon, you'll get it the next business day.
Great selection and service
Was able to get a rum that had been discontinued for a reasonable price. Quick delivery as well. Very pleased.
29 juli 2025
Reliably excellent customer service
The product line I wanted was marked on the website as "Free shipping available", which was great news as I did not want to place an order to the minimum value (£120) that would normally qualify for free shipping. However, when I tried to place my order I got a message saying the wine in question was not eligible to be shipped to my address - even though I hadn't actually entered an address!
When I emailed customer services they couldn't have been more helpful. I got a prompt and friendly response saying that there must have been a data entry glitch, which would be sorted with all speed. The person who responded said that he thought the free shipping offer might have been an error too, but said that he'd ensure that it wasn't removed until I'd managed to place my order. He was as good as his word - within an hour or so I was able to place an order for four bottles of my chosen wine with free shipping, and duly received the wine a couple of days later.
This was not the first time I've had recourse to Cambridge Wine Company's customer services (they do seem to be slightly prone to website glitches!). The previous occasions were marked by exactly the same sort of prompt, friendly and helpful response, whether by email or phone. I will, I'm sure, continue to buy wine from them from time to time, as their range is excellent too.
4 augustus 2025
Broad range of wines, not great customer service though
Broad choice of wine from a wide geographical area and different price points; however, I had to cancel a ticket last minute and didn't find any link to do this online. I asked at event the reception, for either a refund or wine voucher, and was told someone would get back to me which did not happen.
1 juli 2025
Wonderful service from Cambridge wines. Order delivered promptly the next day. Excellent selection of wines and very good value.
Wonderful service from Cambridge wines.
29 mei 2025
Hal and Jay were excellent as usual
Hal and Jay were excellent as usual. The food of wine as ever were amazing and perfectly matched. We’ve been to several of these now and look forward to coming back again. John and Alison.
4 mei 2025
Prompt and correct delivery.
3 mei 2025
First visit today
First visit today, managed to win the best seats in the house. Super waiters even whilst so busy with sunny visitors. Wine, snacks, location, company all absolutely to be repeated.
2 mei 2025
Review zonder uitnodiging
Delicious wine
Wine was delicious according to recipient (it was a present for daughter for her birthday bash in college). Very swift delivery too.
5 mei 2025
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