Decent and with total integrity They could not make a delivery in time and refunded me 100% with no questions asked. Their suggestion after I placed an on-line order.
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Lees wat reviewers zeggen
I stumbled upon this gorgeous shop after attending an event in Cambridge and having time before my train home. I am so glad I found this treasure trove. It's like entering a magical Aladdin's cave wit... Toon meer
Cambridge Wine Merchants are the only suppliers of the wine that I could find at this very competitive price. The high quality packaging makes sure that the wine arrives safely. Really disappointed... Toon meer
Throughly excellent service and will recommend to my friends. I bought a number of the highly appreciated and well crafted bottles of the Navajas reserve Rioja for a large dinner party. The order ar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
UK's Most Awarded Independent Wine Merchant, founded in 1993. 1000 wines, 800 spirits and great range of craft beers and ciders in stock. "Real wine by real people" - we focus on supporting family growers and small winemakers all over the world. Free national delivery over £120, free local delivery over £60. Most orders the same or next day.
Contactgegevens
31 Bridge Street, CB2 1UJ, Cambridge, Verenigd Koninkrijk
- 01954 214519
- orders@cambridgewine.com
- cambridgewine.com
4,9
Uitstekend
433 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good wine & quick delivery
26 januari 2025
Great service and fair prices
25 januari 2025
Great wine at a great price promptly…
Great wine at a great price promptly delivered.
Will use CWM again!
8 januari 2025
Great choice of Champagne
Great choice of Champagne. Received by my friend with great pleasure and an invitation to dinner !
7 januari 2025
Super service
We used a gift voucher to purchase wine for Christmas. Easy to use and excellent service. Delivery was only £3.50 as we live locally. We may just have found our new favourite wine shop, thanks!
24 november 2024
Placed order
Placed order, money taken. Chased up after a week to be told there was no stock and it was the suppliers fault. No word of refund until pushed. Would never use again. Stay away!!
8 november 2024
Antwoord van Cambridge Wine Merchants
I can only apologise - yes, we screwed up. We are usually better at keeping customers updated when there is a problem or delay with their order. The supplier sent us fewer bottles than we were told were coming, but we still should have done a better job of keeping you informed. I do apologise.
Quick delivery and packaged really well
Quick delivery and packaged really well. The wine was unusual and so to have it delivered so well for a good price made it a great purchase.
31 oktober 2024
Did not supply advertised and confirmed stock
Order confirmed by email. Money taken. 6 days later no delivery tracking information so I phoned.
Told verbally my order was cancelled as they didn't have the stock their email confirmed would be supplied.
No email about this or the refund of the money taken. The money was refunded promptly after the call but I wouldn't place another order.
7 november 2024
Review zonder uitnodiging
Antwoord van Cambridge Wine Merchants
I do apologise for the breakdown in communication. Our team who handles the orders is usually very good at keeping people informed of problems or delays in orders. While I can't explain why you weren't kept up to date, what happened is that the product in question was inadvertently make available before the stock arrived. When it did so, there were fewer bottles than we had ordered, and been told were being delivered. Unfortunately, that meant a few orders had to be cancelled. Again, I do sincerely apologise that you were not proactively contacted and kept informed of what happened.
Great service
Great service - delivered with a smile to my door within 24 hours of the order.
29 oktober 2024
Incredibly helpful and nice
Incredibly helpful and nice ! Recommended a perfect wine - so helpful with placing the order and delivered on time ! Highly recommend !
27 oktober 2024
Could not have been more helpful
Could not have been more helpful. I needed a bottle for a gift for delivery the next day after being let down by another supplier. I spoke with someone on the phone who held on to see my order through and make sure it was actioned straight away so I would receive it in time. Grade A service. The wine was fantastic as well.
26 september 2024
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