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Camel Mountain Reviews 12

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TrustScore 2 uit 5

2,0

Koffer- en tassenwinkel
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Bedrijfsgegevens

  1. Koffer- en tassenwinkel

Contactgegevens

2,0

Slecht

TrustScore 2 uit 5

12 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Beoordeeld met 1 van de 5 sterren

This company is a scam

This company is a scam. I should have canceled when they emailed me to say they didn't have the color. I requested a different color, and it was shipped so late, leaving from "mainland china" despite advertised as a Denver company. Finally received the cheapest looking bag you've ever seen, despite paying $95. Returning means mailing it myself to Isreal!? And paying the shipping, AND they will take their shipping costs out of my refund. Do not buy from here.

7 april 2026
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

DO NOT BUY FROM THIS Company

I ordered The Xerus™ Plus Wallet by Camel Mountain – Ultra-Slim Apple AirTag Wallet on November 27th. I tried emailing them but my emails keep bouncing. I tried contacting them via phone (the three telephone numbers they have are all not working), and my chats on their website, Instagram and WhatsApp have all not been replied to. After reading the reviews here, now I understand why.

17 november 2025
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

Avoid Camel Mountain: Lifetime Warranty Is almost a Scam

I strongly advise against purchasing any product from Camel Mountain. My experience with their so-called "lifetime warranty" has been nothing short of a nightmare, and I feel obligated to warn others before they make the same mistake.

I purchased The Insert Pro bag from Camel Mountain, trusting their claim of a lifetime warranty covering manufacturing defects. However, when the stitching on the zipper rail failed due to poor workmanship, the company refused to honor their warranty. Despite providing detailed photos and documentation, including a screenshot of their own warranty policy, they claimed the damage was “irreversible” and offered me a measly 25% discount on a replacement bag instead of fixing the issue or reimbursing repair costs as their warranty promises.

To make matters worse, I reached out directly to their customer service after being stonewalled by their Israeli distributor. I sent multiple emails, including one addressed to their management, and waited over 24 days for a response—only to be completely ignored. This blatant disregard for customers is appalling.

Camel Mountain’s marketing is misleading, and their customer service is virtually nonexistent. They use the "lifetime warranty" as a sales gimmick to lure buyers, but when issues arise, they dodge responsibility and leave you stranded.

I have wasted both my time and money on this company, and I want to ensure others don’t suffer the same. If you value your money, your time, and your peace of mind, stay far away from Camel Mountain.

If you’re considering buying from them, think twice. You’ll get better quality and service from companies that actually stand behind their products.

4 november 2024
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I bought a three-piece hard shell…

I bought a three-piece hard shell luggage set off of TikTok shop, received the luggage and it's excellent. It is what appears to be the same quality as my very expensive Samsonite.

12 juni 2024
Review zonder uitnodiging
Logo Camel Mountain

Antwoord van Camel Mountain

Hi Tim,

Thank you for your feedback, and I’m glad to hear that you’re happy with the quality of your luggage. However, I’d like to clarify that Camel Mountain does not officially sell on TikTok. We are aware of counterfeit Camel Mountain luggage and bags being sold on platforms like TikTok and Amazon, and we are actively working to address this issue and have them removed.

To ensure you are purchasing authentic Camel Mountain products, we recommend buying directly from our official website or authorized sellers. If you have any concerns or questions about the product you received, feel free to reach out to us.

Thank you again for your understanding and for supporting Camel Mountain!

Warm regards,
Mason
The Camel Mountain Team

"KEEP ON MOVING"

Beoordeeld met 1 van de 5 sterren

DO NOT BUY FROM THIS COMPANY!

DO NOT BUY FROM THIS COMPANY!
We ordered 2 backpacks in July. When weeks passed without delivery, we requested cancellation of order. They asked us to wait a little more. We waited another week. Then we said to cancel our order and they said to just return when we got it. When these backpacks arrived about a month later, we had already had to buy backpacks elsewhere for our daughters for college.
We tried to return. They asked for us to keep them for a reduced cost. We said no. They gave us the run around for returns. The return address is not listed on the website. When they finally gave it, it was in ISRAEL. they said that there was a problem with their US return location?! So because it was going to cost so much to return, I thought maybe we would just keep them. BUT THEY ARE GARBAGE! they are so little. they are like child backpacks that you can buy at WALMART! This company should be put out of business. I will be reporting them to the better business bureau.

26 augustus 2023
Review zonder uitnodiging
Logo Camel Mountain

Antwoord van Camel Mountain

Hi R M,

I’m sorry to hear about your experience, and I truly understand how frustrating this situation has been for you. We take all feedback seriously and want to make things right.

It seems there were some complications with your order's shipping and returns process, which is not the level of service we strive for. The issue you encountered with the return location in Israel was due to unforeseen problems with our US return facility, but I completely understand how this caused inconvenience.

We always aim to offer solutions that work for our customers, but it’s clear we fell short this time. Please reach out to us directly at support@camelmountain.com, and we will work with you to resolve this issue to your satisfaction, including offering a proper return or a suitable alternative.

Again, I apologize for the trouble this has caused, and we appreciate your feedback as it helps us improve. We hope to make things right for you.

Warm regards,
Mason
The Camel Mountain Team

"KEEP ON MOVING"

Beoordeeld met 1 van de 5 sterren

Shipped wrong size of bag.

Shipped wrong size of bag.
Bag took Long time to receive

Very dissapointed - If you are selling a $40 backpack for
$100+ you should at least send correct size

13 juni 2022
Logo Camel Mountain

Antwoord van Camel Mountain


Hi Santos,

I’m truly sorry to hear about the issue with your order and the long delivery time. This is definitely not the experience we aim to provide, and I understand how frustrating it must have been to receive the wrong size after waiting for so long.

Please reach out to us directly at **support@camelmountain.com**, and we’ll make sure to resolve this for you as quickly as possible. We’ll either send the correct size or offer a solution that meets your needs.

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience.

Warm regards,
Mason
The Camel Mountain Team

"KEEP ON MOVING"

Beoordeeld met 1 van de 5 sterren

Placed an order on January 18th

Placed an order on January 18th. Was supposedly contacted about the aesthetics of the backpack changing which delayed the order (I never received the email, not sure gwhat happened there). Sorted that out on January 21st. As of today (January 31st) I have never received a confirmation email or any status update; abysmal ability at communicating.

1 februari 2022
Logo Camel Mountain

Antwoord van Camel Mountain

Hey again Steve!
We have just got your email and have replied you there! If you could wait a few minutes before leaving us a negative response here you would know everything is fine and we are behind you, We have confirmed sending the bag a week ago, and you should receive it until next week after double checking, We sorry maybe the dispatched tracking email was not received by you but it has certainly been sent & everything is under control at Camel Mountain and we have your back always 😊 the most important thing for us is that there's no such thing as a non happy customer at Camel Mountain and we will do everything to make it right.
Sorry again for all the delays, you will enjoy your new bag when it gets to you, and if you need anything else from us in the future please let me know anything that has got to do with bags , and we will make everything right from the beginning with a big discount and surprise next time you need anything from us!

Beoordeeld met 1 van de 5 sterren

I haven’t got my bag, completely bad experience

I haven’t got my bag? Why you reminded me to write a review?

I has been more than one month since I purchased the bag, however, I still don’t where is it or even if you posted it…

And nobody replies my email. Totally here is nobody helping me.

Complete bad experience

9 januari 2022
Logo Camel Mountain

Antwoord van Camel Mountain

Hi Weiwei,

I sincerely apologize for the delay in receiving your bag. There were some unforeseen delays that were unfortunately out of our control, but I’m glad to hear you’ve finally received your order.

As a gesture of goodwill, we’d like to offer you a special discount on your next purchase as an apology for this incident. Please reach out to us at support@camelmountain.com, and we’ll make sure you receive a discount code for your future order.

Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. We hope to provide you with a much smoother experience next time.

Warm regards,
Mason
The Camel Mountain Team

"KEEP ON MOVING"

Beoordeeld met 1 van de 5 sterren

Never able to track my order no…

Never able to track my order no explanation

20 november 2021
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Antwoord van Camel Mountain

Hi Kevin,

Thank you for your feedback, and I’m glad we were able to resolve the issue and provide you with your tracking information. I understand how frustrating it can be when you don’t receive immediate responses, but I’m happy to hear that you’ve since received your bag.

If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help.

Thank you for your patience, and we hope you enjoy your Camel Mountain bag!

Warm regards,
Mason
The Camel Mountain Team

"KEEP ON MOVING"

Beoordeeld met 1 van de 5 sterren

Website has wrong discount policy

Website has wrong discount policy. Wrong color choices. What’s available on website isn’t available really. And customer service is bad

12 september 2021
Logo Camel Mountain

Antwoord van Camel Mountain

Hi Manish,

Thank you for sharing your feedback. We’re sorry to hear that you had this experience, but we want to clarify a few things. Camel Mountain has a long-standing record of satisfied customers who enjoy the quality and variety of our products, including our customer service.

Could you please provide more specific details about the issue you encountered? For example, which product were you referring to, and have you tried reaching us at support@camelmountain.com? We would love to look into your case and help resolve any confusion regarding the discount or product availability.

Your satisfaction is important to us, and we’re here to assist you in any way we can. We look forward to receiving more information from you so we can address your concerns properly.

Warm regards,
Mason
The Camel Mountain Team

"KEEP ON MOVING"

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