Camsure Home Surveys Reviews 

2.930
•
TrustScore 5 uit 5

4,8

We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Brilliant service. We were advised our survey would be in 4 weeks time, but they actually made it the same week as I booked it! Alex is a very thorough surveyor, who advised us clearly over the phone,... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Sam Harris was very helpful and informative when it came to having a survey done on a house I am looking to purchase. Due to work I was unable to call in the day to go through his report, so he happil... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

The survey was very thorough- pointed out things that we needed to look into before we signed contract. He rang us straight after the survey to inform us of how the survey went which was much appreci... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Gareth was absolutely amazing on this project and went above and beyond. I asked for a Level 3 survey and expected that to be the only work; not only was the survey very in depth, I had a call with hi... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Vastgoedinspecteur
  2. ook in
  3. Gecharterd landmeter
  4. Surveyor
  5. Taxateur onroerend goed
  6. Woninginspecteur

Over Camsure Home Surveys

Geschreven door het bedrijf

About Camsure Homes

We are an independent family run firm of experienced and specialised surveyors specialising in RICS Level 2 Homebuyers Reports and RICS Level 3 Building Surveys (formerly Full Structural Surveys).

Our experienced team of RICS Regulated surveyors are experts in all aspects of construction from 16th Century to present day.

Our clients believe this is our forte together with our friendly outlook and excellent customer service. Just take a look at our reviews.

Our Aim

Our aim is to provide comprehensive, accurate and easy to understand RICS Building Surveys and Homebuyers Reports together with genuine valuations to all homebuyers.

We base our business upon efficient, friendly customer service at all times.

What We Offer

Buying a property is one of the most important decisions you will make in your lifetime, and we pride ourselves on being professional and dynamic with the aim to provide thorough, informative and understandable survey reports providing you with peace of mind during the decision making process.

We have significant surveying experience with a number of surveyors within the firm being chartered for over 35 years.

Our surveyors are based locally to the areas we service which ensures they have the necessary local knowledge and experience to provide you with the highest quality report and service possible.

Find a Local Camsure Surveyor

Services We Offer

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Contactgegevens

4,8

Uitstekend

TrustScore 5 uit 5

3K reviews

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4,8

Alle reviews

(2.930)

809 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

Professional

Very efficient I was happy with the feedback and questions that I asked . The results came back very quickly and professional.

27 juli 2026
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Antwoord van Camsure Home Surveys

Good Afternoon

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Great service

Great service, Joel explained things well and things were completed and report sent extremely quickly.

3 augustus 2026
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Antwoord van Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Joel and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

A pleasure to do business with

A pleasure to do business with.
The surveyor was excellent n kept us informed every step of the way.

24 maart 2026
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Antwoord van Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 1 van de 5 sterren

Undervalued

Valuation was way below what was expected. In 2004 the property was valued at £130k, today Camsure valued at £120k. At that valuation the yield on my rental property would be 9.25%, way above average of 7.2% for north west.

2 juli 2026
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Antwoord van Camsure Home Surveys

Thank you for your feedback. We are sorry to read you were disappointed with the valuation included as part of the RICS Level 2 Home Survey.

Property valuations are based on a number of factors, including local market evidence, the property's condition, location, size, accommodation and any defects identified during the inspection. They are not based solely on rental yield or historic valuations. The valuation in this case was prepared in accordance with RICS valuation standards and reflected both the survey findings and the comparable evidence available at the time of inspection.

The survey identified a number of significant issues requiring investigation and repair, including dampness, defects to external render, roof repairs, rainwater goods requiring attention, concerns regarding floors, and a number of service related recommendations. Several elements were assigned Condition Rating 3, indicating defects that require urgent investigation or repair.

While rental yield can be one factor considered by some investors, a RICS market valuation reflects the price that a willing buyer and seller might reasonably be expected to agree in the open market, taking account of condition, defects, repair liabilities and overall market appeal.

We appreciate that valuation is not an exact science and different professionals can sometimes hold different opinions on value. We also recognise it can be frustrating when a valuation differs from expectations.

We take all feedback seriously and would be happy to discuss the valuation further, review any additional comparable sales evidence you feel may be relevant, or arrange a call with the surveyor.

Beoordeeld met 5 van de 5 sterren

The surveyor was very helpful…and pleasant

The surveyor was very helpful explaining things. report was thorough. He was excellent and pleasant

24 juli 2026
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Antwoord van Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Excellent start to finish

Excellent start to finish

31 juli 2026
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Antwoord van Camsure Home Surveys

Good Morning Fraser,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Great details in the reports

Great details in the reports, very professional and fast results .

24 juli 2026
Logo Camsure Home Surveys

Antwoord van Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service, did exactly what was asked, report was thorough & comprehensive, also took time to explain aspects we were not sure off.
Superb, highly recommend, thank you.

31 juli 2026
Logo Camsure Home Surveys

Antwoord van Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Survey by Camsure and Tom Sumner - recommended

We wanted a survey of a property that we are buying and after a search of RICS certified companies we settled on Camsure as they had good reviews.

From the outset they provided a great service. Communication was good, they were quick and dealt directly with the estate agents. Turned up when they said they would and the survey they conducted was excellent.

Our surveyor, Tom Sumner, was very communicative, let us know what was going on at every step and provided the report very quickly. The report was more detailed than I expected as we had purchased a standard survey, contained multiple photos, descriptions of noted issues, potential problems, further tests and a checklist of repairs and priorities for the property.

Overall a very professional service. I couldn't fault it - would recommend.

24 juli 2026
Review zonder uitnodiging
Logo Camsure Home Surveys

Antwoord van Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Tom and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Extremely pleased with the service…

Extremely pleased with the service offered by Camsure to date. Kirsty explained the process clearly, booked the survey & advised me about the timeline together with how to speak to the surveyor should it be needed in future.

6 augustus 2026
Review zonder uitnodiging
Logo Camsure Home Surveys

Antwoord van Camsure Home Surveys

Good Afternoon,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Kirsty and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Friendly service

Friendly service, we were told exactly what was going on

28 juli 2026
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Antwoord van Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Highly recommended

I have just received the very comprehensive survey report. Supplied the day after the survey was completed.
I have again been very impressed with the detail in the report and the efficient way the entire process was carried out. Again a big thank you to Sam Harris for his work in surveying the property and providing the report so quickly. I would highly recommend Camsure Home Surveys.

4 augustus 2026
Review zonder uitnodiging
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Antwoord van Camsure Home Surveys

Good Morning Ivan,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Sam and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Excellent service!

I can highly recommend using Camsure Home Surveys. I had a level 2 Homebuyers survey conducted on a property in Cornwall and found the whole process from beginning to end to be professional, thorough and extremely well organised. I’m based up in North Yorkshire so it was very important to me to have a surveyor that I could trust to carefully examine the property on my behalf and relay any observations and concerns in a meaningful way. I found Alex Harling to be super helpful and meticulous in his work and I want to thank him for his survey and follow up advice. He was very helpful and easy to communicate with and I felt confident and reassured by his detailed report. I must also add how impressed I was at the turnaround times for both the survey being arranged and the report being sent to me.

16 juli 2026
Review zonder uitnodiging
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Antwoord van Camsure Home Surveys

Good Morning Rosemary,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Alex and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Maiysha Took my call and explained the…

Maiysha Took my call and explained the whole process professional and thoroughly. I was booking a level 3 survey for my daughter as she was away on holiday. Maiysha, advised I could still book on behalf of my daughter. Which made that hurdle simple. A great experience and no long waits. Everything confirmed and emailed within the hour. Great customer service .

3 augustus 2026
Review zonder uitnodiging
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Antwoord van Camsure Home Surveys

Good Morning Jackie,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Maiysha and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Honest and thorough survey

Robin Fletcher has carried out two surveys for me and I found his reports to be fair and well considered

20 juli 2026
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Antwoord van Camsure Home Surveys

Good Morning Jenny,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Robin and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Good and thorough

Nice to deal with and L2 was thorough

26 juli 2026
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Antwoord van Camsure Home Surveys

Good Afternoon Nathan,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

level 2 survey

excellent response from the company and great value for money offered. Level 2 report produced was detailed, easy to understand and fulfilled all of our needs. Andrew who performed the survey for us, called us to discuss his findings and went through the main points which was really useful and responded quickly when we sent a follow up email to clarify a couple of issues that he had found. Would definitely recommend

16 juli 2026
Logo Camsure Home Surveys

Antwoord van Camsure Home Surveys

Good Morning,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Andrew and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

Excellent service

Easy to arrange and survey was undertaken within a week. Ceri phoned the evening before the survey and
after, with the actual report also arriving really quickly. I wouldn’t hesitate to use them again.

24 juli 2026
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Antwoord van Camsure Home Surveys

Good Morning Kay,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Ceri and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 5 van de 5 sterren

I was very pleased with the service…

I was very pleased with the service provided by my surveyor, Sam Harris. He explained everything clearly and made the information easy to understand. The report was emailed to me promptly, and he also provided helpful follow-up advice and support. I appreciated his professionalism, clear communication, and willingness to answer any questions. I would be happy to recommend his services.

30 juli 2026
Review zonder uitnodiging
Logo Camsure Home Surveys

Antwoord van Camsure Home Surveys

Good Afternoon Lisa,

Thank you for leaving a 5* review. We are glad to hear that you were pleased with the service provided by Sam and the team at Camsure.

Did you know that Camsure Homes offer a referral incentive scheme if you recommend a friend/family member?

Our referral incentive is as follows:

For each person introduced by yourselves who instructs a survey, we will
issue you with an Amazon voucher up to £75.00 for all completed surveys
(dependant on survey type).

To refer a friend/family to Camsure Homes, please send all the information
to us via the following link…


https://www.camsurehomes.com/refer-to-camsure

(Please note that if we have already received your friend/family members instruction prior to receiving your referral form, unfortunately you will not be eligible for a voucher. Vouchers are usually issued within a month of the survey date and vouchers are sent on or before the second Friday of each month)

Wishing you all the best!
Thank you for choosing Camsure Home Surveys

Beoordeeld met 1 van de 5 sterren

Disappointing Level 3 Survey and Complaint Handling

I commissioned a RICS Home Survey Level 3 expecting the most comprehensive inspection reasonably possible before committing to a property purchase.

The estate agent has confirmed in writing that the surveyor was informed the electrics had been switched off at the fuse box and the water was off. The estate agent also confirmed that, when they began explaining where the controls were located, the surveyor replied that it would "not be an issue" and that he would not need power or water.

The survey proceeded and the resulting report records numerous limitations because the services were not operational. These included being unable to assess the electrical installation, water pressure, heating system, extractor fans and other aspects of the property's services. While I appreciate that a Level 3 survey is not a specialist electrical or plumbing inspection, I expected reasonable steps to be taken to maximise the scope of the inspection where possible.

I raised a formal complaint because my concern was not that the surveyor should personally recommission the services, but that he chose to proceed without establishing whether they could be made available. The company's response focused on explaining that its surveyors do not reinstate isolated services, which did not address the issue I had raised.

I was also disappointed with the complaint handling, as I do not believe my concerns were properly considered or answered.

I have now referred the matter to RICS for independent review. Until that process is complete, I will not comment further on the outcome, but based on my experience I cannot recommend this company.

23 juli 2026
Logo Camsure Home Surveys

Antwoord van Camsure Home Surveys

Good afternoon,

Thank you for your further review.

We are sorry you remain dissatisfied with the outcome of our review.

Following the concerns you raised directly with us, we carried out a detailed review of the survey, the report, the information provided and the circumstances surrounding the inspection. Having completed that review, we concluded the survey was carried out appropriately and in accordance with the scope of the service commissioned.

As explained in our correspondence, the electrical supply was isolated and the plumbing system had been drained down prior to the inspection. In unoccupied properties, we do not recommission services that have been switched off, as the condition of those installations is unknown and restoring them can expose previously undiscovered defects, leaks or faults that may result in damage.

A Level 3 Home Survey is a visual inspection and not a specialist electrical, gas, plumbing or heating inspection. The report clearly recorded the limitations encountered during the inspection and provided appropriate recommendations for further investigations where considered necessary.

As we explained during our review, even if the services had been operational on the day of inspection, this would not have materially altered either our recommendations regarding those elements or the overall conclusions of the report.

Whilst we acknowledge you disagree with our conclusions, we remain satisfied the service and advice provided were appropriate in the circumstances.

Camsure Home Surveys

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