Canadavetexpress Reviews 

"Canada" In The Name but Don't Ship Here

This company is called Canada Vet Express yet they do not ship to Canada. How does that make any sense whatsoever ??? I contacted customer service about why my order would not go through and got the following reply:

We do not ship our products to Canada due to certain limitation and logistics issue our products are returning back undelivered hence we have stopped shipping.

Once this issue is resolved we restart shipping to Canada, we will update it on our website for shipping in Canada.

To me this screams of red flags, false advertising, and fraudulent products being sold.

I’ve been using CVE for many years. A former coworker had told me about it. Authentic quality products and very competitive prices. Only one time I received a shipment (Frontline and Heartgard) where one of the items had a earlier expiration date then the rest of the order. I called CVE and they immediately sent me a replacement. Definitely recommend their products!
V. Bonilla-Foote

They definitely sell fraudulent merchandise. I bought 4 Seresto cat flea collars and all of them were fakes. I compared the tins that the collars were received from Canada Vet express, and it did not indicate that they were made in Germany. Instead, they referenced an address In South Africa. The collars didn't have any reflectors and the wrapping of them was clear, not with the Seresto logo and the collar ingredients. Do not purchase Seresto flea collars from these guys!

I purchased from them several times, the last time being June 2023. The product arrived after one month and came from England to Canada. The order I just tried to place was not accepted and amazingly they no longer accepted Pay Pal. When I questioned why they would not accept Pay Pal they all of a sudden said they do not ship to Canada. They are a FARCE. Charging in US Funds, shipping from Britain and now not even using Pay Pal or shipping to Canada. Totally an American/Chinese operation with no connection to Canada. I would assume Pay Pal caught them and cut them off. Just my opinion!

I have purchased from Canada Vet Express a few times.
Great and easy to order from.
Always received my orders on time and complete.
I can get medications without having to get my DVM to approve (i.e.Revolution).
Love them and am working on an order to place currently!

Same issue as most here ordered from them thinking they are canadian and my order never showed up. But the customer service wasnt bad for me like some said i was offered a discount after waiting for a month for nexgard for my dog and they gave me a full refund and even followed up to see if it arrived like 7 weeks after the fact. Not sure why it comes from the UK so its deceiving never ordering from them again

I have ordered for 5 years from this company and have always received my orders in a timely manner, excellent customer service and immediate refund when requested.

Almost 1 month after I order on this site which I thought was in canada come to find out its over seas. I received a letter from the border customs stating that this product is not allowed in Canada wow tried to email the company to get a refund this is ridiculous this site should not allow purchase from Canadian.

Became suspicious about this site when they required me to create a login with my personal contact info and then also wanted my direct credit card info to make payments instead of allowing me to submit payment through an intermediary such as PayPal.

After cancelling my order I reached out to their support requesting them to delete my account with my personal contact info associated with it. They told me they deleted it. Checking back two weeks later and the account is still active with my personal contact info associated with it. They had lied to me about deleting my account.

Ordered from this company May 28, thinking it was Canadian, its not, neither is it express. My order was supposedly shipped from Britain June 2, today, July 12, I found it was not allowed by customs to be delivered. I would think they should know this.
Hope others learn from this.

It's a scam!!!!!!!!!!!!!!!!!!!!!!!
I never got my order from May '23.
I have a hard time connecting with them.
If there's a rating of ZERO star, I would give it that!
Don't give them the satisfaction of robbing you!

It's a scam stay away. I tried to order, comes from Great Britain NOT Canada at all. When it hits Canada Customs its blocked. I had to email several times to get a refund of 80%. Was charged US dollars and refunded only 80% back because of exchange. It's says 100% guarantee, but try to claim it. Buyer beware

I'm just going to say this in small words so you may understand. First- My bank nor my credit card charges these "fees." Secondly, YOU cancelled my order stating that YOU, a company that is literally called CanadaVetExpress, do not ship to Canada. Then you had the audacity to put this into a customer service email to me :
"As a gesture of goodwill, we would be more than happy to provide you a good discount on your next purchase that will take care of any such fees."

Where exactly will I be shipping this so-called order to?
Shaking my head at this company's incompetence.

OK, update to my horrific review. While I never did receive the medication I ordered for my cat, they promised a full refund and I got it quickly.

This is a joke. Canada Vet Express that cannot deliver to CANADA. Trading standards will love this.

If I could give a 0 I would. Never received my order or a refund. DO NOT ORDER from this company.

Received what I ordered in less than 3 weeks. That was my 2nd order and very satisfied.

I have gotten my heart guard prevention for both my dogs and never had any issues. I live in the US. Took a while but always received my order.

Misleading site name! The prices are in US dollars and the product was shipped from the UK. I was not sent any tracking information and when I called the number on the website to see where my package was, it took 4 tries to get through to someone. That person told me that the package had been shipped out a day after ordering and that it would take up to 20 business days to arrive. I have yet to get it but I still have THREE weeks to wait apparently. I would have liked to have been given accurate timelines BEFORE I ordered. And I would have liked to know that it was US dollars and not Canadian - huge difference. The whole thing is just really scammy and I won't be ordering again and I'll be letting anyone who asks know not to use this website.

Completely unprofessional and awful experience. After waiting a week for my order, I get a message telling me I would receive a full refund . My order was cancelled because I failed to get in touch with them even though I called twice and left a message just to have no one even respond to that fact. Complete and utter bs.