Candles & Oud Reviews 

Great customer experience/service in the meadow hall branch when getting my dad a birthday gift (3 perfume set) from one of the employees who was extremely helpful in helping me pick something (young guy. South Asian like me. Don’t remember his name) really liked the customer service that much and the scents that we came back later on and bought 3 more perfumes and again got great customer service from the manager there who helped us out a lot too.

Great perfumes. Staff very accommodating..

Didn’t deliver my order and won’t respond to my emails to resolve the issue! Scam company!!! Do not buy

We’ve purchased the candles 3 for £45. Very disappointed with our purchase. Don’t know something wrong with the batches not used enough aromatic oil.
This probably our final purchase with them..

Great service from Zayn at Westfield!!

I bought I fragrance and took it back a couple hours later because my daughter got the shop wrong. They refused to give me a refund saying it was not their policy to refund!!!! I had to literally hold their board up which was on display on their till and show them their refund policy and say you will give me a refund! So far the funds have not been returned via my bank yet!

I was served by a lovely lady, Rabia she was so helpful. I will definitely be returning. Thank you so much x

Rich warm and long-lasting . These perfumes are a touch of luxury in affordable prices. Been using them for many years and they have always surprised me 🤍

I ordered 2 weeks ago got nothing still said preparing order even though on the website it says 3-5 days for delivery. I spoke to a wondering man called JAY who sorted everything out for me and made me less angry as i did previously email 3 times as well and got nothing back as i was stressing as they are Christmas presents.

Amazing service I emailed and got a response almost immediately and my issue was resolved

Niyaab and Bessie are both unique and beautiful sales assistants they have a way of selling. Are super friendly and happy to serve!!

Don't buy online as they have probably have the least concentration of parfum. Once you buy online you will know what i meant. Most online star need to be verified as don't display lower star and are deleted from viewing. I myself have given two reviews , both deleted.

We had a great experience with Fordil! He was so helpful and introduced us to various perfumes that we wouldn't have tried. I will definitely come back again!

Mayeeshah was absolutely incredible - super helpful and very kind! Love the fragrances :)

Shamaila was very friendly and helpful in providing good description of the products. She recommended great fragrances that ended up in a purchase. Again Fast and efficient.

One of the best perfumes i've bought. Customer service was amazing. I was served by Jaki who explained the perfumes and was very patient in helping me pick. I would definitely recommend it.

I recently discovered you in Westfield Shopping Centre Stratford.

One of your sales people was spraying a ‘night in Paris’ on to test strips and it smelt amazing. He told me of a 20% offer and said a bottle would cost me £56 instead of £70. I returned 10 minutes later to buy, he then told me the ‘night in Paris’ EDP was not included in the 20% offer but as a gesture of goodwill he would discount it to £63. I politely declined and walked away. Such a shame as I had my card in hand ready to buy but felt like I was being taken advantage of.

Great products
Love the smell

Absolutely fabulous, the scent is heavenly, can't get enough of it