Captions Reviews 150

I’m honestly very disappointed with this service.

What Captions offers today can already be done in tools like CapCut – and for a significantly lower price. There’s nothing here that would justify the cost.

The credit system feels especially frustrating and misleading. You pay for a subscription, but then you’re still limited by credits, which run out quickly. It feels like you’re being charged twice for the same thing.

What really made this a bad experience for me was the refund policy. I decided to cancel after about 10 days, during which I used the service maybe 2 days in total. Despite that, I was refunded $26 less than what I paid.

That doesn’t feel fair at all.

Overall, this service is overpriced, unnecessarily complicated, and the refund handling left a very negative impression. I would not recommend it.

Terrible customer service, greedy company. I asked for a refund and was denied. They did a UI switch so I had a "Free" account status on my dashboard while they charged me for 5 months.

I only got 1 month back. Don't buy this.

C’est une application frauduleuse, qui ne respecte pas les standards de l’IA. Le contenu pour le montage des vidéos est nul. C’est très cher pour rien. ATTENTION ARNAQUE.

Sometimes it works smoothly and the captions look great, other times it slows down or acts buggy for no clear reason.

It’s fine for casual use or short clips, but for regular content work it can be unreliable

Mane game appp

Un tempo era l'applicazione leader per i sottotitoli generativi. Adesso è diventata veramente spazzatura. Gli upload si bloccano continuamente, le esportazioni sono un disastro, le modifiche AI sono proprio brutte brutte.

Che peccato.

I am beyond disappointed. I used to rely on this software for one reason: getting captions on my videos in a simple, easy, and efficient way. It was a job the software used to excel at. However, recently, the company has abandoned its core utility to push an "AI" narrative that is, frankly, complete garbage.

I have never been so frustrated by a company forcing AI on me in every capacity outside of what I actually need. The software is called "Captions," yet instead of doubling down on the one thing they did well, they have expanded into a suite of useless features that nobody asked for.

The last straw was the forced migration to "Mirage Studio." I am now being forced into an interface I never wanted, and I can no longer easily access the original captioning software I actually paid for. To make matters worse, customer service is a black hole. They are slow, unresponsive, and refuse to acknowledge a simple request: let me use the tools I signed up for.

After doing my own digging, I managed to find the old software with no help from their support team. The fact that I had to fight the company just to use their own product is pathetic.

I have officially requested a full refund and demanded they delete all my data. I will never recommend this software to anyone. If you have not subscribed yet: RUN. If you are currently subscribed: CANCEL. This has become a horrible, bloated mess that has lost sight of its own name.

Use a different site this terrible

i’m writing to report an unprofessional interaction i had with a member of your team named nate.

i was already in active communication with another representative (sam) regarding a potential affiliate collaboration. sam explicitly informed me that he would help open the affiliate program for me and provided a contact to continue the process. based on that guidance, i followed up in good faith.

however, nate replied with a dismissive and unnecessarily rude message, stating that there was “no need to follow up” and implying that i should essentially stop contacting your team, without acknowledging the prior conversation or context.

the issue is not the rejection itself — i fully understand and respect internal criteria. the problem is the tone and lack of professionalism in the response, especially when i was acting based on instructions given by another member of your team.

as someone with extensive experience in digital marketing partnerships, i found this response disappointing and misaligned with what i would expect from a company in this space.

i hope this feedback helps improve internal communication and customer handling going forward.

imo pretty good, Ive only used it for captions so far and it works like it has to!

pleeeeease dont subscribe they are SCAMEERSSSSS ,i subscribed and i made only one project then after this it started to lag and closing every project saying "error" or "service is down"

Achtung Abofalle!!

I paid for an annual plan, and everything was going well. Two months in, they removed 90% of their avatars. I reached out to ask what happened. They said, "The community creators in the app are real people we've partnered with under contract. Some of those contracts have recently ended and won't be renewed. But you can use Mirage.app with 200 monthly credits that can only create four 30-second videos." If I were you, I would stay away from both apps and look for something better to use.

It used to be really good, and now it's just constantly full of glitches and errors. Waste of money.

Please do not fall for this scam. It is unusable, glitchy, and can not edit absolutely anything inside "studio". Absolute lie, I've never seen that bad app, I wish you all the worst and hope no one will ever buy your subscription. You should be ashamed of yourself. Whole team should be ashamed what garbage are you promoting and scamming people all over the world. If i could give you 0 stars I absolutely would. You don't deserve even 0 star. Disgusting.

constant export errors, audio shifts even on 10second clips, there is no way to explain how frustrating the experience is. I need to deliver shorts to client, I only get issues day in and day out. Also the controls are clunky and page is painfully slow. Support just says "well...we'll fix it someday", it's over a year and they have not fixed a single issue. they just keep adding stuff and changing interface all the time and it works even worse now. It's a resource hog, i have i5 14600K with 32gb ddr5, rtx 5070 and nvme ssd 4TB, and while I edit videos that are 4K and multiple layers of FX and nosie reduction and color grading without an issue, this simple web page slows my pc to a crawl!

J'ai une chaine YouTube crypto.

Ca fait deux ans que je l'utilise pour mes sous-titres.

Au début tout marchait bien, c'était parfait.

Puis a chaque mise a jour, des bugs apparaissent, tout devient de plus en plus long, de plus en plus complexes.

Par la suite et avec le tournant de l'IA qu'ils ont mis en avant, toute l'interface a changé rendant encore plus complexe l'import de vidéo et le fait de choisir ses propres sous-titres.

Et la pour être sûr de terminer ses clients, le site internet n'est plus disponible et ça se passe maintenant sur une application mobile.

Je dois donc passer d'un G9 Odyssey pour travailler à un smartphone ?

Pas merci et adieu.

Very poor customer support. All my projects were deleted, and there was no real effort from support or service to help me.

Options bloquées dont clonage de voix pour les Android et les PC Windows..

Donc en gros si tu as pas l'iphone, tu payes le même prix mais tu as moins d'options.

Les effets, super le papier, la génération dans la vidéo une catastrophe, c'est très mal intégrée, bref essayez un autre outil