160 euro betaald en product niet…
160 euro betaald en product niet ontvangen.
Wel doen ze hun best om je aan het lijntje te houden met emails. Trap er niet in en verlies je geld niet aan deze website.
Antwoord van Caralarmclock
Hello,
First of all, I want to sincerely apologize.
I know these are just words, and after waiting for so long, I completely understand that anything I say may sound like an excuse or even a lie. But I still want to be honest with you and explain what has happened.
We are not scammers, and we never intended to take anyone’s money without delivering their order.
Unfortunately, we went through a very difficult financial period, and shortly after that, we faced an even bigger problem. Because our products contained batteries and certain types of adhesive, customs stopped accepting our shipments. More than 30 packages that we had already prepared and sent were returned to us.
We then had to change the way our products are prepared and packaged so they could pass customs without the same issue. At the same time, shipping costs and tariffs increased significantly, which made an already difficult situation even harder for us.
So what are we doing now?
We are using our own available funds to send the delayed orders step by step. We cannot ship all of them at once, because there are many customers waiting — not only you. We are trying to prioritize the oldest orders and gradually clear the backlog.
I completely understand your frustration. If I were in your position, I would also be angry and would probably have doubts about whether I would ever receive my order.
But please believe that disappearing with your money is not our intention. We are still here, still working, and still trying to make sure that every customer eventually receives what they paid for.
I am not asking you to forget how long you have waited or to pretend that everything is okay. I am only asking for a little more understanding while we work through this situation one order at a time.
I truly hope that, despite everything that has happened, we will be able to earn back your trust when your order finally arrives.
Thank you for reading this, and again, I am genuinely sorry for the delay and the frustration this situation has caused you.