Carbiz Accident Replacement Vehicles Reviews 311

impressed! After receiving a call convincing me to re instate my booking I agreed, for the convenience of having someone meet me at the repairs shop. I emailed to advise a change of time and got confirmation back that was updated. Come to today, I arrive to drop my vehicle off at 630am, and no one showed up. By 7am I had called 3x times, left a voicemail and sent an email with no success of any return contact. I then had to pay for an uber home to start work. Come 845am still no contact from anyone. You're all about convenience and helping those who aren't at fault in an accident. But today that was far from it.
Not impressed at all, now I'm left with no vehicle for 7 days.

Edit: While still i receive no contact from anyone all day i sent one last msg to Anthony at 4pm expressing my frustration & disappointment. Within 20 mins he phoned apologise for their error took complete responsibility & organised a vehicle to be delivered to my house.( i was hesitate to take it, but i really needed a car) He also advised that my uber would be reimbursed.
This i appreciated & turned the negative experience around.

Best customer service I have encountered in years. Kind, friendly and prompt service. I recommend to anyone.

I had the best experience with this car rental place. They came to my work to drop off the car and the whole process was very quick and easy. The staff were very friendly and helpful. I highly recommend this place. You will love the whole experience.

Dealing with unexpected situations can be challenging, especially when it comes to being without a mode of transport for daily activities. In such times, Carbiz comes to the rescue like real-life superheroes, providing a hassle-free solution.

From the very first phone call, Jess made the entire process incredibly easy and stress-free. Her professionalism, coupled with a friendly demeaner, truly sets the tone for exceptional customer service. Dealing with unforeseen circumstances becomes a lot more bearable when you have someone like Jess guiding you through the process.

Luke, who delivered the loan car to my doorstep, was punctual and patient. He took the time to explain all the features of the car and the terms of the loan, ensuring that I was comfortable and well-informed.

In times of crisis, having a reliable company like Carbiz makes all the difference. I highly recommend their services to anyone who finds themselves in the unfortunate situation of needing a loan car due to circumstances beyond their control.

Thank you, Carbiz, for your outstanding service and for having such dedicated professionals like Jess and Luke on your team.

My car was crashed into. Carbiz has such helpful people during a stressful time. Daniel delivered a car on time and gave clear and helpful instructions for the process. Impressive! Chris

Outstanding service Marisa made the process extremely easy for me. Would recommend the company to anyone

After having the accident that was not my fault, I was worried that I had no car and after contacting my insurance company asking them for a replacement car they said I have to wait for until they approve the damage and blah blah blah. So I decided to contact Carbiz and to my surprise they answered straight away, ended up talking to Jasmin and took care of my case and said they will drop me a car on the same day, to my surprise they deliver me a brand new 15km on the clock Santa Fe at my place.
Excellent customer service follow up, very attentive and understanding. Big shout out to Jasmin for looking after my case and the boys that drop the car, excellent customer service and got me a car that fit my needs so again thank you J.

Thanks Joo. Fantastic customer service. Submitted my application and received my replacement car in less than 24 hours.

I am still using the car provided. But I want to say how pleasant and helpful the young girl was who showed me around the cars instruments. I do have a KIA Seltos, but this beautiful Spotage's dashboard is more update than mine. everything was explained and I even got my phone paired in. Thank goodness I was told that Deisel fuel is used in the car. I have no complaints with the service so far. The car was there on time at Hughes and Godfreys smash repairs.

Friendly staff and received a replacement car on Sunday.

Simply the best customer service I have had in forever. We were in an accident on Friday night. I rang Carbiz on Saturday morning at 10am and had a car delivered to our house by 3pm, simply amazing. Carbiz is brilliant!!!

Flawless....

Service is very good, they do quickly and good Service.

Really impressed and delighted with the seamless service that got me back on the road in no time at all. Thank you carbiz!

Penny was wonderful in arranging a car for me and chasing up the other party to get a claim number. Really great service!

Carbiz is such a relief for me. Been into an accident when I am not at fault. I got my hire car with in 24 hours of contacting Carbiz. And the plus point they provided is in Tasmania where all the other companies saying we do not operate in Tasmania. Thanks alot Carbiz.

Carbiz was vert

Experience was great, Fab was very helpful.

Fastest service ever I have seen. Smooth and simple process