Card Claims Center Reviews 

I expected the claim to be denied because the rental car company refused to provide repair documentation. I was pleasantly surprised that Card Benefit Services reviewed the evidence carefully and approved the claim. The professionalism and clarity of the process exceeded my expectations.

The trip delay reimbursement claim process was quick and smooth. No follow ups at all. The refund was directly deposited and everything was quick and hassle free

I was completely unaware of this specific benefit. The card Claim center and NFCU personal were more than helpful in assisting my situation to be resolved. this incident established a new confidence with Card Claims Center & NFCU. Fast, efficient and very thorough.

The process of getting the information to the company was very easy and customer friendly. The company handled my claim MUCH faster than i would have expected. I could not be happier with the company service i received.

Very organized, quick to respond.

Had no trouble submitting a claim and getting approved for my trip delay insurance due to weather.

Very friendly associates. Worked with me at my paste and continued to be very helpful until the end.

Our experience with your service has helped us believe in good people doing great jobs to help those who are at a loss about how the "car rental system" works in the insurance coverage. When our accident occurred we thought our insurance in place covered us: Hertz, PurCo, our car insurer Progressive, each left us feeling like we were in deep trouble. Your services were made a big difference after our banking institution sent your information. Even though it seemed a daunting task to get all the information into your requested forms, the help given by your service department was always calming, friendly, and caring. Your negotiation over the final details was a great relief for my wife and me.

I am simply glad that my Auto Rental Collision Damage Waiver claim was approved and I was reimbursed.

best experience I ever had submitting a claim. I had a single point of contact who was very professional, polite and extremely helpful. Web site and e-mail both worked well to open the claim, submit documents, and send additional details. It was clear that a real person was reviewing my submissions and correspondence. Payment of the claim was very fast and matched the final charges from the car rental company

It was very fast and I liked the online process

When I called the Card Benefit Services the representative first stated that I didn't qualify. However, after I provided additional details, she agreed that I qualify, and gave me very clear instructions on how to file a claim. It was very professional interaction. The web site for filing the claims is easy to navigate and fast. It was easy to submit all the required evidence, and then add additional ones that were requested. Finally, the claim was processed very fast. Several people who were on the same flight as me and used different cards to purchase the tickets are still struggling to get reimbursement. Very positive experience!

Anna at Card Benefit Services was excellent, and everyone was very helpful. They took the time to call me and make sure I understood what was happening. They also helped me upload documents. Great experience!

I was kept informed throughout the process. There was back and forth on some additional documentation but it was seamless overall !

I got stuck in Florida for 3 extra days. The airline said it was weather and refused to cover any expenses.

This option has a $500 limit, which still helped me get back about 75% of what I was out of pocket. Super easy, no fight, and was quickly approved and reimbursed.

Positive experience. I expected to get the run around but they were helpful in telling me what documents were needed and how to submit them

had a good experience working with eclaimsline and Card Benefit Services for my luggage claim. The process was clear, and they guided me through each step. Customer support was helpful and responsive, and I appreciated the communication throughout. Overall, it was a smooth and professional experience.

Capital One Honors Their Fine Print
We recently went on vacation and as a part of our Capital One Venture Card, a listed benefit includes a reimbursement of damage done to a rental car IF the car is rented with a Capital One Card and if the rental car coverage is declined. We chose to give this benefit a try. Unfortunately, our windshield was broken by a rock on our return home. After submission of the documents to prove the claim, Capital One honored their commitment and reimbursed us for the cost of the incident in an extremely timely manner. We are thankful.

My claim was processed quickly and with no "surprises." The reimbursement was made in full. The process for submitting documentation through their website worked just fine. Overall the process was simple and straightforward. The only glitch I ran into was when I was given the option of setting up a means to receive the reimbursement electronically rather than via a paper check - that feature seemed to not work (at least it didn't work for me...) but that was not a big deal